List of IBM HRO Customers
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Since 2010, our global team of researchers has been studying IBM HRO customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM HRO for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM HRO for Professional Services include: CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, Procter & Gamble, a United States based Consumer Packaged Goods organisation with 108000 employees and revenues of $84.04 billion and many others.
Contact us if you need a completed and verified list of companies using IBM HRO, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM HRO customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CVS | Healthcare | 300000 | $379.0B | United States | IBM | IBM HRO | Professional Services | 2007 | n/a |
In 2007, CVS engaged IBM in a 10-year Business Transformation Outsourcing agreement to deploy IBM HRO and transform management of core human resources transactional services. The IBM HRO engagement targeted CVS/pharmacy operations, which at the time included more than 6,100 retail and specialty pharmacy stores across the US and over 170,000 US-based employees, positioning the program to address retail HR service delivery at scale.
The IBM HRO implementation under the Professional Services category covered administration of compensation, performance management, payroll, benefits, workforce analytics, recruiting and staffing, and provided HR call center support. Configuration emphasis was on standardizing transactional workflows, introducing enhanced tools and technologies, and applying best practices for process transformation to improve consistency and speed of HR service delivery.
Operational coverage focused on store-level and corporate HR touchpoints across US locations, with services designed to improve convenience for employees and to provide CVS flexibility in managing variable HR costs. The agreement framed IBM HRO as a managed services layer for HR administration, combining technology, process orchestration, and centralized support to handle peak hiring and payroll cycles driven by rapid retail expansion.
Governance was established through the decade-long BTO contractual structure, which centralized responsibility for HR transactional operations under the IBM HRO engagement and embedded process transformation practices into day to day service delivery. Stated outcomes from the engagement included improved service, more real-time and flexible human resources services, and operational efficiencies, while the company noted the investment was intended to provide needed technology and capabilities to support continued growth rather than being driven primarily by cost reduction.
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Procter & Gamble | Consumer Packaged Goods | 108000 | $84.0B | United States | IBM | IBM HRO | Professional Services | 2004 | n/a |
In 2004, Procter & Gamble implemented IBM HRO under a 10 year $400 million Professional Services agreement with IBM. The agreement covered payroll processing, benefits administration, travel and expense management, and other human resources services for approximately 98,000 employees worldwide.
Services were delivered through P&G's existing SAP software and the company employee Web portal, integrating IBM HRO operations with P&G's SAP HR data and portal self service workflows. The arrangement included the transfer opportunity for about 800 P&G employees into IBM's Business Consulting Services division, and the company stated there would be no layoffs as a consequence of the deal.
The deployment centralized operational HR functions under an outsourced managed services model typical of Professional Services engagements, aligning payroll and benefits operations with a vendor operated service delivery layer via IBM HRO. Operational governance encompassed a 10 year contract structure and workforce transition terms to support ongoing HR administration across P&G's global employee base, while retaining the SAP system as the integration backbone.
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