List of IBM InfoSphere Master Data Management Customers
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Since 2010, our global team of researchers has been studying IBM InfoSphere Master Data Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM InfoSphere Master Data Management for Master Data Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM InfoSphere Master Data Management for Master Data Management include: PNC Bank, a United States based Banking and Financial Services organisation with 53859 employees and revenues of $20.81 billion, Jefferson Health, a United States based Healthcare organisation with 42000 employees and revenues of $10.00 billion and many others.
Contact us if you need a completed and verified list of companies using IBM InfoSphere Master Data Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jefferson Health | Healthcare | 42000 | $10.0B | United States | IBM | IBM InfoSphere Master Data Management | Master Data Management | 2018 | n/a |
In 2018, Jefferson Health implemented IBM InfoSphere Master Data Management as an enterprise Master Patient Index. The IBM InfoSphere Master Data Management deployment prioritized the InfoSphere MDM EMPI capability to deliver patient identity resolution and to establish a foundational linkage for clinical and administrative records across the health system.
The implementation included strategic design of interfaces and registration workflows, with the primary architecture focused on reconciliation and matching across multiple hospital and ambulatory registration systems. The program also encompassed enterprise data conversion work, including planning, validation and execution of over 37 million records converted into Epic, and a data architecture designed to support service line integration across four hospital campuses and disparate ancillary systems.
Integrations tied the IBM InfoSphere MDM EMPI to multiple EMRs and ancillary systems, and the broader information architecture fed the enterprise data warehouse layer, which used IBM Netezza for longitudinal data marts and Qlik Sense for federated visualization. The deployment was coordinated alongside an enterprise archive and decommissioning strategy, including oversight of an RFP and selection process for a third party archive vendor to rationalize clinical system archives.
Governance and process work accompanied the technical rollout, with a data governance framework, stewardship groups and the implementation of IBM InfoSphere Business Glossary to codify terminology and stewardship responsibilities. Playbooks, templates and conversion guides were produced to standardize future decommissioning, data conversion and integration efforts across campuses.
Outcomes explicitly captured in program materials included the conversion of more than 37 million records into Epic and a stated enterprise archive and decommissioning strategy with potential annual savings of more than $30 million. The IBM InfoSphere Master Data Management implementation serves in the Master Data Management layer to centralize patient identity management and to enable subsequent clinical integration projects.
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PNC Bank | Banking and Financial Services | 53859 | $20.8B | United States | IBM | IBM InfoSphere Master Data Management | Master Data Management | 2020 | n/a |
In 2020, PNC Bank implemented IBM InfoSphere Master Data Management as its Master Data Management platform to centralize customer identity and stewardship capabilities. The implementation was positioned as an enterprise MDM program supporting customer data integration and data quality workflows across banking operations.
The deployment included hands on configuration and tuning of the IBM Probabilistic Matching Engine, custom MDM transactions, and a survivorship rules framework to reconcile conflicting source attributes. The team customized the MDM data model with extensions and behavior extensions, and defined Day 1 and Day 2 data load strategies to onboard and maintain canonical customer records.
Integrations were implemented with IBM MQ to queue and process suspected duplicate tasks, IBM BPM to host MDM BPM process applications and orchestrate stewardship workflows, WebSphere as the application runtime, and Tableau for reporting including a 360 Customer Data View and customer reconciliation reports. The IBM Data Stewardship Center UI was customized to align stewardship actions with business operational teams, enabling physical MDM suspected duplicates processing through a dedicated application.
Governance and delivery followed Agile methodologies with a designated technical product lead for MDM subject matter and tooling, disciplined requirement analysis, design, development, testing and documentation. The program included code reviews before promotions to higher environments and coordination between onshore and offshore teams to support application development and ongoing MDM support.
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