List of IBM Process Mining Customers
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Since 2010, our global team of researchers has been studying IBM Process Mining customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Process Mining for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Process Mining for Process Mining include: Credem Banca, a Italy based Banking and Financial Services organisation with 6614 employees and revenues of $2.43 billion, Max Mara Fashion Group, a Italy based Retail organisation with 5500 employees and revenues of $1.41 billion, BBVA Argentina, a Argentina based Banking and Financial Services organisation with 5978 employees and revenues of $1.21 billion, Comparus Germany, a Germany based Professional Services organisation with 120 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using IBM Process Mining, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM Process Mining customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BBVA Argentina | Banking and Financial Services | 5978 | $1.2B | Argentina | IBM | IBM Process Mining | Process Mining | 2021 | n/a |
In 2021, BBVA Argentina implemented IBM Process Mining to analyze and reengineer its foreign trade trade finance processes. The Process Mining deployment was executed across the Argentina region with an explicit focus on accelerating turnaround times and adapting workflows to rapidly changing regulatory requirements.
The IBM Process Mining implementation emphasized process discovery, variant analysis, conformance checking, and bottleneck detection to produce end to end visualizations of trade finance workflows. Configuration included automated process visualization, case level timelines, and root cause analysis to surface rework loops and prioritize redesign and automation candidates within operations and controls.
Operational scope centered on trade finance and operations teams, with governance adjustments to embed process level KPIs and exception handling into day to day workflows and compliance review cycles. According to the IBM case study, the project reduced processing time by more than 70% and increased processing capacity by approximately 20% without adding headcount, using IBM Process Mining to instrument metrics and track ongoing process improvements.
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Comparus Germany | Professional Services | 120 | $6M | Germany | IBM | IBM Process Mining | Process Mining | 2023 | n/a |
Comparus Germany implemented IBM Process Mining in 2023 as a Process Mining deployment to run a banking-oriented MVP that assessed process frequency, duration and variant patterns across a consortium of universal banks. The Germany and wider Europe pilot centralized event-level analysis to benchmark participating bank processes and surface repeatable process variants. The deployment used IBM Process Mining capabilities for process discovery, variant analysis and performance benchmarking, with configuration to extract case timelines, identify dominant variants and measure frequency and cycle time distributions. Analysts configured variant clustering and conformance checks to highlight deviations and bottleneck patterns for targeted operational review. Operational scope covered the participating banks within the consortium, with a focus on inbound request handling and core bank processes, and centralized analytics to enable cross-bank comparison. MVP governance emphasized consortium-level coordination and controlled data activities to support shared process insights across institutions. According to the IBM case study, the Germany/Europe pilot demonstrated roughly a 50% reduction in expenses and a 30% reduction in inbound requests for the participating bank processes. These outcomes were reported as part of the IBM Process Mining pilot results for Comparus Germany.
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Credem Banca | Banking and Financial Services | 6614 | $2.4B | Italy | IBM | IBM Process Mining | Process Mining | 2021 | n/a |
In 2021, Credem Banca implemented IBM Process Mining to analyze and automate core internal workflows. Credem chose IBM Process Mining and IBM Cloud Pak for Business Automation to target backoffice processes and customer-service related processes such as credit checks, with the stated objectives of reducing costs, increasing efficiency, and enabling ongoing monitoring and control.
The deployment emphasized Process Mining capabilities for end-to-end process discovery, process performance analytics, conformance checking, and identification of automation opportunities, feeding orchestration and automation through IBM Cloud Pak for Business Automation. IBM Process Mining is described as a foundational capability within IBM Cloud Pak for Business Automation, enabling a continuous loop from event data to actionable automation design and execution.
Operational scope covered backoffice and customer service workflows, notably credit check processing, impacting operations, credit operations, and customer service functions. Governance and process management were structured to provide monitoring and control for process owners, with the tooling used to standardize visibility, prioritize automation candidates, and drive staged rollout across targeted process families, while the program explicitly focused on cost reduction and efficiency gains.
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Retail | 5500 | $1.4B | Italy | IBM | IBM Process Mining | Process Mining | 2022 | n/a |
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