List of IBM Sterling CPQ Customers
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Since 2010, our global team of researchers has been studying IBM Sterling CPQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Sterling CPQ for Configure Price Quote (CPQ) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Sterling CPQ for Configure Price Quote (CPQ) include: John Lewis & Partners, a United Kingdom based Retail organisation with 69000 employees and revenues of $14.96 billion, Follett Higher Education, a United States based Professional Services organisation with 12000 employees and revenues of $3.50 billion, Cost Plus World Market, a United States based Retail organisation with 6500 employees and revenues of $1.50 billion and many others.
Contact us if you need a completed and verified list of companies using IBM Sterling CPQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM Sterling CPQ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cost Plus World Market | Retail | 6500 | $1.5B | United States | IBM | IBM Sterling CPQ | Configure Price Quote (CPQ) | 2021 | Nextuple | In 2021, Cost Plus World Market implemented IBM Sterling CPQ alongside IBM Sterling Order Management with implementation partner Nextuple to extend the Sterling suite across its omnichannel selling and fulfillment stack. IBM Sterling CPQ, a Configure Price Quote (CPQ) application, was positioned to manage complex product configuration, pricing, and quote orchestration as part of the broader Sterling deployment. The implementation integrated IBM Sterling Order Management capabilities for order, inventory, and fulfillment orchestration across US stores, with IBM Sterling CPQ expected to feed configured product and pricing data into order and fulfillment processes. Functional capabilities emphasized include product configuration, dynamic pricing and discounting, quote generation and approval workflows, and alignment of catalog and pricing rules with inventory-aware fulfillment logic. Operational scope covered omnichannel order flows across the retailer's US store footprint, enabling accelerated rollouts of BOPIS and ship from store workflows. Governance and rollout focused on coordinated configuration between selling and fulfillment teams, with partner Nextuple supporting the Sterling Order Management implementation and integration cadence. The integrated approach enabled faster BOPIS and ship from store launches and contributed to reducing customer wait times. | |
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Follett Higher Education | Professional Services | 12000 | $3.5B | United States | IBM | IBM Sterling CPQ | Configure Price Quote (CPQ) | 2019 | n/a | In 2019, Follett Higher Education adopted the IBM Sterling selling and fulfillment suite and implemented IBM Sterling Order Management to unify 1,200 independent campus stores and online sites across the United States. IBM Sterling CPQ capabilities were likely used alongside Sterling Order Management to provide Configure Price Quote (CPQ) functionality for complex assortments and quoting workflows. Implementation emphasis centered on centralizing selling and fulfillment processes, with IBM Sterling Order Management providing shared inventory visibility and order orchestration across physical campus locations and digital storefronts. IBM Sterling CPQ was positioned to support product configuration, pricing rule enforcement, bundle and kit handling, and quote generation consistent with Configure Price Quote (CPQ) workflows. Operational coverage included merchandising, campus store operations, e-commerce, and order fulfillment teams across the US, using the Sterling selling and fulfillment suite to coordinate inventory sharing and online sales. Integration between IBM Sterling CPQ capabilities and IBM Sterling Order Management was intrinsic to the suite, supporting a unified order-to-quote lifecycle and tighter coordination between quoting, inventory availability, and fulfillment. Governance shifted toward centralized inventory and selling policies to enable cross-store inventory sharing and consistent pricing and quoting controls across sites. Reported outcomes from the broader Sterling deployment included improved inventory sharing and increased online revenue across the United States, with IBM Sterling CPQ capabilities serving as the Configure Price Quote (CPQ) layer to standardize configuration and quoting for complex product assortments. | |
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John Lewis & Partners | Retail | 69000 | $15.0B | United Kingdom | IBM | IBM Sterling CPQ | Configure Price Quote (CPQ) | 2023 | Cognizant | In 2023 John Lewis & Partners extended its IBM Sterling platform to include IBM Sterling CPQ, aligned with the Configure Price Quote (CPQ) category. This extension formed part of a broader IBM Sterling selling and fulfillment program that aimed to improve automation, scalability and release cadence across the retailer's UK operations. The implementation narrative centers on CPQ capabilities for guided selling, pricing and quoting to support quote to order workflows alongside Sterling Order Management. IBM Sterling CPQ was positioned to provide guided selling and pricing rule orchestration, and to manage quote lifecycle data that feeds into order capture and fulfillment processes. John Lewis & Partners migrated its on premises IBM Sterling Order Management to the next generation SaaS Sterling Order Management during the same program, Cognizant acted as the systems integrator, and the project moved 5.7 million orders through the new platform. The technical architecture consolidated CPQ capability with the SaaS OMS, enabling tighter orchestration between quoting, pricing engines, and fulfillment eventing across e commerce and store fulfillment channels in the United Kingdom. Governance and rollout were oriented to accelerate release cadence and increase automation in selling to fulfillment handoffs, with configuration governance focused on pricing rule management, quote approval workflows and integration contracts between IBM Sterling CPQ and Sterling Order Management. The stated aims of the program were improved automation, improved scalability and faster release cadence across UK operations, reflecting an operational shift toward cloud native SaaS delivery for selling and fulfillment. |
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