List of IBM Tivoli Remote Control Customers

Ibm

1 New Orchard Road,
Armonk, 10504, NY,
United States

https://www.ibm.com/

1 914-499-1900

Professional Services

288300

$60.5B

Since 2010, our global team of researchers has been studying IBM Tivoli Remote Control customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased IBM Tivoli Remote Control for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using IBM Tivoli Remote Control for Remote Monitoring and Management include: NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, Internal Revenue Service, a United States based Government organisation with 74299 employees and revenues of $12.30 billion, Post Office, a United Kingdom based Professional Services organisation with 3719 employees and revenues of $1.16 billion, An Post, a Ireland based Distribution organisation with 11000 employees and revenues of $966.0 million and many others.

Contact us if you need a completed and verified list of companies using IBM Tivoli Remote Control, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The IBM Tivoli Remote Control customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
An Post	Distribution	11000	$966M	Ireland	IBM	IBM Tivoli Remote Control	Remote Monitoring and Management	1999	n/a	An Post implemented IBM Tivoli Remote Control in 1999 as part of a Tivoli suite deployment for Remote Monitoring and Management. The deployment targeted server and desktop management across its nationwide estate in Ireland, covering more than 150 locations. This was executed as an IT operations and desktop management initiative to centralize remote support capability across the organization. The implementation explicitly included IBM Tivoli Remote Control and leveraged Tivoli suite capabilities for remote control, software distribution and patch management, and endpoint troubleshooting. Configuration emphasized remote session orchestration to enable rapid support, and automation of patch and software deployment workflows to increase upgrade success rates. The architecture used centralized management consoles typical of Remote Monitoring and Management solutions to schedule distributions and manage endpoint agents. Operational coverage focused on IT operations, desktop support teams and site-level technicians across Ireland, with the remote control capability enabling technicians to resolve incidents without physical site visits. The rollout standardized support procedures and embedded remote-first support workflows into day-to-day operations across the national footprint. Reported from 1999 onward, outcomes included increased software upgrade success rates and reduced cost and time of remote support activities. Governance was routed through centralized Tivoli management consoles, which provided scheduling, access controls and a standardized escalation path that restructured desktop management workflows.
Internal Revenue Service	Government	74299	$12.3B	United States	IBM	IBM Tivoli Remote Control	Remote Monitoring and Management	2003	n/a	In 2003, the Internal Revenue Service deployed IBM Tivoli Remote Control as part of a broader IBM Tivoli implementation to accelerate enterprise patching and software distribution. IBM Tivoli Remote Control, categorized under Remote Monitoring and Management, was used to rapidly push the Microsoft RPC/Blaster patch across Windows servers and desktop endpoints. The implementation leveraged Tivoli software distribution and remote control capabilities to orchestrate automated patch rollout, stage package distribution, and reduce manual deployment steps. Configuration emphasized agent based endpoint control and centralized job scheduling to ensure consistent application of the RPC/Blaster fixes. Operational coverage included IRS data centers and distributed desktop estates across the United States, supporting IT security and patch management teams during the Blaster crisis. The deployment supported both server and client endpoints and was used as part of the agency response to the outbreak. Contemporary reporting notes that the rapid deployment significantly reduced manual effort and saved the IRS substantial staff time and costs during the Blaster crisis. IBM Tivoli Remote Control and associated software distribution processes centralized patch orchestration for the immediate remediation effort.
NedBank	Banking and Financial Services	25954	$63.6B	South Africa	IBM	IBM Tivoli Remote Control	Remote Monitoring and Management	2010	n/a	In 2010, NedBank implemented IBM Tivoli Remote Control as a core Remote Monitoring and Management capability to support operations across its South Africa IT estate. The deployment was positioned within backup and endpoint operational workflows and staffed by TSM Systems Engineers and EUC support engineers to provide first and second line incident coordination and response. IBM Tivoli Remote Control was configured to deliver remote desktop and remote control access, monitor backup failures, and facilitate data restores and backup verification workflows. Functional responsibilities tied to the implementation included monitoring backup failures, resolving normal backup errors, executing data restores, applying server changes as per Change Request processes, and performing 95 percent of software installations and endpoint support tasks. The solution operated alongside IBM Protectier and TSM toolsets and supported heterogeneous server platforms including Wintel servers, AIX servers, Oracle servers, ZLinux servers and Linux servers. The environment contained Windows Server editions 2003, 2008 and 2012, and the operational footprint covered EUC, backup sites, and remote VPN endpoints, with support for operating systems Windows XP, Windows 7 and Windows 8 and office productivity suites Office 2007 through Office 2013. Governance and operational workflows emphasized change request alignment and incident coordination, with roles including incident coordinators and TSM engineers executing standard change control and backup remediation processes. Tivoli remote system support was embedded into day to day activities such as account resets, hardware troubleshooting, printer support, patch installation and secure data transfers, providing a structured remote management layer across NedBank IT operations.
	Professional Services	3719	$1.2B	United Kingdom	IBM	IBM Tivoli Remote Control	Remote Monitoring and Management	2003	Fujitsu

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