List of Improsys CRM Customers
Pune, 411035,
India
Since 2010, our global team of researchers has been studying Improsys CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Improsys CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Improsys CRM for CRM include: Varroc Engineering, a India based Automotive organisation with 13800 employees and revenues of $784.3 million, Ksb India, a India based Manufacturing organisation with 1500 employees and revenues of $271.0 million, Klaus Multiparking Germany, a Germany based Manufacturing organisation with 200 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using Improsys CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Klaus Multiparking Germany | Manufacturing | 200 | $70M | Germany | Improsys | Improsys CRM | CRM | 2022 | n/a |
In 2022 KLAUS Multiparking Germany implemented Improsys CRM. The implementation is referenced on Improsys' client listings and positions Improsys CRM, in the CRM category, to support customer interactions, complaint handling and service ticketing for the manufacturing organization.
Deployment scope is inferred from product and client listings, with Improsys CRM used as a combined CRM and complaint-management application. Functional usage emphasizes complaint-management and service ticketing capabilities, including ticket lifecycle handling, customer interaction logging, and workflow-driven ticket routing as standard CRM-aligned capabilities implemented to support aftersales and service workflows.
Operational coverage is assumed to be regional, centered on KLAUS Multiparking Germany headquarters and EMEA operations, and focused on customer service and service / support teams given the documented use case. Governance activity reported on product pages suggests configuration of complaint workflows and ticket routing rules as part of the rollout, with the exact module mix and integration footprint estimated rather than disclosed in a dedicated KLAUS–Improsys case study.
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Ksb India | Manufacturing | 1500 | $271M | India | Improsys | Improsys CRM | CRM | 2022 | n/a |
In 2022 Ksb India deployed Improsys CRM, a CRM application, to centralise customer interactions, sales order tracking and after sales complaint workflows across its India operations. The deployment focused on improving visibility and record consistency for sales and service teams, creating a single source of customer engagement data for regional sales, field service and inside sales functions.
The implementation emphasized CRM and complaint-management capabilities, with configuration work covering customer interaction logging, sales order lifecycle tracking and case management for complaints and service requests. Configuration included mapping sales order stages, defining service ticket lifecycles, instituting role based access controls and building dashboards and operational reports to surface open orders and unresolved complaints to managers and field personnel.
Operational scope covered Ksb India sales and after sales service organizations and regional service sites within India, with processes aligned to support intake, escalation and handoff between sales and service teams. Governance established standardized workflows for ticket ownership and response tracking, and the Improsys CRM deployment improved visibility across sales and service teams as an explicit outcome.
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Varroc Engineering | Automotive | 13800 | $784M | India | Improsys | Improsys CRM | CRM | 2021 | n/a |
In 2021, Varroc Engineering implemented Improsys CRM to manage customer complaints and service tickets across its India operations. The implementation centers on Improsys CRM as a complaint and case management solution, supporting intake, ticket lifecycle handling, and customer interaction tracking within the CRM category.
Configured capabilities emphasize complaint management, service ticketing, and case management workflows, with configurable routing and status orchestration to support operational ticket handling. The deployment consolidates customer records and case histories inside Improsys CRM to provide a single source of truth for complaint resolution and service follow up.
Operational scope is explicitly across Varroc Engineering India operations, impacting customer service, after sales support, and quality assurance teams. Governance appears to be organized around centralized CRM administration and process ownership in the service and quality functions, with staged rollouts by business unit to align complaint handling processes with existing operational workflows.
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