List of In-house Rostering Customers
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Since 2010, our global team of researchers has been studying In-house Rostering customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased In-house Rostering for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using In-house Rostering for Workforce Scheduling include: Indian Railways, a India based Government organisation with 1252200 employees and revenues of $29.00 billion, Eurocontrol, a Belgium based Government organisation with 1800 employees and revenues of $865.0 million, Department of Fire and Emergency Services (DFES), a Australia based Government organisation with 1600 employees and revenues of $344.0 million and many others.
Contact us if you need a completed and verified list of companies using In-house Rostering, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The In-house Rostering customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Department of Fire and Emergency Services (DFES) | Government | 1600 | $344M | Australia | In-House Applications | In-house Rostering | Workforce Scheduling | 2007 | n/a |
In 2007, the Department of Fire and Emergency Services implemented the in-house Staff and Management System SAMS as an In-house Rostering application within the Workforce Scheduling category. SAMS was developed to manage rostering and time and attendance for roughly 1,200 career firefighters and to operate operational workforce scheduling across Western Australia.
The implementation focused on core Workforce Scheduling capabilities, delivering roster authoring, shift pattern configuration, duty allocation and time and attendance capture, along with station level scheduling and operational reporting to support duty planning. Operational coverage was statewide and centered on career firefighting rosters, with governance exercised by operational management and station managers who managed roster publication and local adjustments. Over time SAMS was identified as not meeting evolving functional requirements, prompting consideration of upgrade or successor strategies.
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Eurocontrol | Government | 1800 | $865M | Belgium | In-House Applications | In-house Rostering | Workforce Scheduling | 2006 | n/a |
In 2006 Eurocontrol's Maastricht Upper Area Control Centre MUAC began development of an in-house rostering application, In-house Rostering, branded TimeZone, to address Workforce Scheduling for air traffic controllers and align staffing with traffic workload. The initiative was an internal development effort focused on automating shift allocation and improving pre tactical staffing decisions across the MUAC operations centre.
In-house Rostering TimeZone implemented core Workforce Scheduling capabilities including automated roster generation, workload-driven shift assignment, rule-based compliance for duty and rest patterns, and configurable planning horizons for tactical and pre tactical schedules. The configuration emphasized controller qualification handling and pattern optimization to match staff supply to anticipated traffic peaks.
Deployment and operational coverage concentrated on MUAC operations teams and rostering coordinators, with governance retained by Eurocontrol personnel responsible for controller staffing and operational planning. The application consumed traffic workload metrics and scheduling rules to surface staffing shortfalls and to support coordinated decision making between operations and rostering functions.
The in-house rostering solution delivered measurable operational outcomes reported by MUAC, with TimeZone associated with approximately 20 to 25 percent improvements in controller efficiency and with improved pre tactical staffing decisions across the centre. The implementation illustrates an internally governed Workforce Scheduling approach where application design, rollout, and ongoing tuning remained under Eurocontrol control.
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Indian Railways | Government | 1252200 | $29.0B | India | In-House Applications | In-house Rostering | Workforce Scheduling | 2006 | n/a |
In 2006 Indian Railways implemented In-house Rostering, an in-house Crew Management System developed by the Centre for Railway Information Systems. The In-house Rostering application addresses Workforce Scheduling by automating crew booking, rostering, and time and attendance across Indian Railways.
CRIS delivered the solution as a centralized crew management application with distributed biometric kiosks and mobile and SMS interfaces for crew booking and status updates. Functional modules implemented included crew booking, rostering engine, time and attendance capture, supervisor alerting, and mobile notification services, with biometric kiosks used for on-site attendance verification.
The system was rolled out in December 2007 and was operated across Indian Railways to change crew booking and attendance workflows. Operational governance remained with CRIS, which centralized roster publication and automated alerts for supervisors, and the implementation explicitly improved visibility of crew status and reduced manual processes.
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