List of in2tel Call Routing Customers
Virginia, A82 EW01,
Ireland
Since 2010, our global team of researchers has been studying in2tel Call Routing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased in2tel Call Routing for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using in2tel Call Routing for PBX, VoiP and Phone Systems include: Domestic & General Insurance, a United Kingdom based Insurance organisation with 3201 employees and revenues of $1.55 billion, AIG Ireland, a Ireland based Professional Services organisation with 350 employees and revenues of $190.0 million, Kendlebell Ireland, a Ireland based Professional Services organisation with 50 employees and revenues of $3.0 million, Fingal Pharmacy, a Ireland based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using in2tel Call Routing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The in2tel Call Routing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AIG Ireland | Professional Services | 350 | $190M | Ireland | in2tel | in2tel Call Routing | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021, AIG Ireland implemented in2tel Call Routing to preserve inbound-call continuity for AIG Direct customer service operations. The deployment used in2tel Call Routing within the PBX, VoiP and Phone Systems category to migrate and host non-geographic numbers after Eir withdrew the 1850 and 1890 ranges, ensuring ongoing inbound reachability during the NGN transition.
The implementation centered on carrier-hosted call routing and virtual numbers, with in2tel provisioning and porting non-geographic ranges and configuring inbound routing rules to deliver traffic to AIG Direct contact-centre voice infrastructure. Functional capability focus included virtual number provisioning, number porting, and call routing logic to maintain customer-facing phone continuity, reflecting standard PBX, VoiP and Phone Systems workflows for inbound voice management.
Operational scope was limited to AIG Direct customer service and contact-centre operations in Ireland, with the vendor engaged as the carrier to execute number migration and routing cutover. The work addressed national numbering changes and the NGN transition, aligning telephony routing to the new carrier-hosted numbering footprint while preserving existing inbound handling patterns.
Governance and rollout emphasized carrier engagement and staged number migration, and testimonial documentation indicates the deployment helped maintain inbound-call continuity during the NGN transition. The implementation narrative for AIG Ireland therefore ties the in2tel Call Routing application to PBX, VoiP and Phone Systems responsibility for contact-centre inbound voice continuity.
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Domestic & General Insurance | Insurance | 3201 | $1.6B | United Kingdom | in2tel | in2tel Call Routing | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Domestic & General implemented in2tel Call Routing, a PBX, VoiP and Phone Systems solution, to manage rapidly increasing inbound call volumes across its UK and Ireland operations. The deployment targeted call routing for customer service and contact centre functions, enabling instantaneous control of destination numbers from corporate call centres.
The implementation configured real time routing rules and a self-service web portal that permits staff to change destination numbers in seconds, supporting routing from both geographic and non-geographic telephone numbers to any call centre location. in2tel Call Routing was extended with a hosted IVR across Irish services, providing prerequisite information and menu-driven routing to departmental queues such as sales and support.
Operational coverage included Domestic & General call centres in the UK and Ireland, with the in2tel web portal acting as the central control plane for routing changes and IVR menu management. Functional capabilities implemented include instant number rerouting, number type based routing, and hosted IVR call steering, which collectively focused on inbound call handling and customer service continuity.
Governance and workflow adjustments centered on empowering contact centre operators to execute reroutes through the portal rather than relying on external provider lead times, previously up to 48 hours, which had caused dropped calls and reduced service levels. Following initial rollout success, the hosted IVR was provisioned across all Irish services to formalize call triage into sales and support workflows and to centralize basic customer information capture.
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Fingal Pharmacy | Retail | 10 | $1M | Ireland | in2tel | in2tel Call Routing | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Fingal Pharmacy moved all telecommunications to in2tel and implemented in2tel Call Routing. The deployment consolidated cloud telephony across multiple pharmacy locations in Ireland for a small retail operator of approximately 10 employees. The work aligns with the PBX, VoiP and Phone Systems category and focused on centralizing customer-facing voice services.
Configuration and module usage included in2tel Call Routing alongside a cloud phone system and PCI-compliant phone-payments. Functional capabilities implemented were multi-site inbound call routing and queue management, basic interactive voice routing consistent with the category, and secure phone payment capture for telephone transactions. The full application name in2tel Call Routing is used to manage these capabilities.
Operational coverage targeted front-of-store customer service and telephone payment workflows across the pharmacy sites in Ireland. The cloud-hosted architecture reduced dependency on physical line rentals and improved service availability as part of the vendor-managed telephony provision. Number provisioning and call flow control were centralized in the vendor console to support day-to-day operations.
Governance changes consolidated telephony administration under a single vendor and standardized call-handling procedures, including PCI compliance controls for phone payments. Rollout emphasized vendor-side provisioning and centralized configuration to maintain consistent operational practices across locations. Operational responsibility shifted toward the managed service model to simplify ongoing management and support.
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Professional Services | 50 | $3M | Ireland | in2tel | in2tel Call Routing | PBX, VoiP and Phone Systems | 2009 | n/a |
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