List of Indra iSafety Dispatch Customers
Madrid, 28108,
Spain
Since 2010, our global team of researchers has been studying Indra iSafety Dispatch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Indra iSafety Dispatch for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Indra iSafety Dispatch for Computer Aided Dispatch include: Canary Islands, a Spain based Government organisation with 70000 employees and revenues of $12.13 billion, City of Buenos Aires, a Argentina based Government organisation with 120000 employees and revenues of $10.00 billion, Madrid City Hall, a Spain based Government organisation with 1000 employees and revenues of $250.0 million, Ajuntament De Sant Cugat Del Vallès Spain, a Spain based Government organisation with 800 employees and revenues of $204.0 million and many others.
Contact us if you need a completed and verified list of companies using Indra iSafety Dispatch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Indra iSafety Dispatch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ajuntament De Sant Cugat Del Vallès Spain | Government | 800 | $204M | Spain | Indra Sistemas | Indra iSafety Dispatch | Computer Aided Dispatch | 2013 | n/a |
In 2013 Ajuntament De Sant Cugat Del Vallès Spain engaged Indra Sistemas to promote Indra iSafety Dispatch as part of a strategic smart city and emergency management initiative, targeting Computer Aided Dispatch capabilities for municipal emergency operations. Indra cited Sant Cugat among medium-sized Spanish municipalities for which it designed strategic plans and promoted the iSafety platform for unified emergency call handling and dispatch.
Indra iSafety Dispatch was presented with an emphasis on dispatch and computer aided dispatch functionality, and module usage for dispatch and CAD is inferred from Indra's public statement about iSafety deployments. Functional capabilities described by Indra point to emergency call handling, incident management workflows, and resource dispatch orchestration consistent with Computer Aided Dispatch implementations.
The implementation scope focused on municipal public safety operations within Sant Cugat, aligning the Indra iSafety Dispatch application to town emergency services and coordination functions. The deployment narrative centers on unifying emergency call intake and dispatch across municipal services rather than exposing detailed third party system integrations.
The engagement was publicly referenced in 2013 with an estimated go live in 2014, indicating a planned phased rollout and adaptation of municipal emergency response procedures to the Indra iSafety Dispatch platform. Governance emphasis in the public announcement prioritized strategic emergency management planning and promotion of the iSafety platform across medium sized municipalities.
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Canary Islands | Government | 70000 | $12.1B | Spain | Indra Sistemas | Indra iSafety Dispatch | Computer Aided Dispatch | 2014 | n/a |
In 2014 the Government of the Canary Islands deployed Indra iSafety Dispatch at the Municipal Emergency Center of Las Palmas de Gran Canaria, Cemelpa, as a Computer Aided Dispatch platform to centralize emergency reception and resource coordination. The start-up budget for Cemelpa was 1,211,000 euros and Indra was contracted to equip the operations room and deliver the iSafety platform that drives coordinated action across municipal services and emergency responders.
Indra iSafety Dispatch was implemented with a suite of integrated modules and capabilities, including warning systems, coordination and control, response and dispatch workflows, resource monitoring and vehicle location systems, geographic information, recording and communications integration. The operations room was provisioned with a large format 3 by 3 videowall and dedicated work positions for Municipal Police, Civil Protection and Firefighters, along with a crisis room for commanders to plan and supervise major incidents.
The deployment integrated real time feeds from city traffic and security cameras, smart city sensors and citizen attention points, and linked with the regional emergency number service 112 for call handling and escalation. Communications resilience was addressed through TETRA radio terminal integration across vehicles and personnel, and the program included fibre optic and IP video infrastructure to support high bandwidth video and sensor telemetry into the dispatch platform.
Operational scope covered municipal emergency management and wider municipal service monitoring, with Cemelpa set up to coordinate Police, Fire and Civil Protection in day to day incidents and mass events such as the city carnival. Governance and workflow adjustments established a Technical Unit of Security and Emergencies and a Coordination Centre structure to activate the Municipal Emergency Plan, and the solution is described as providing intelligent support to citizen demand intake and coordinated multiagency responses.
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City of Buenos Aires | Government | 120000 | $10.0B | Argentina | Indra Sistemas | Indra iSafety Dispatch | Computer Aided Dispatch | 2011 | n/a |
In 2011, City of Buenos Aires implemented Indra iSafety Dispatch to establish the Centro Único de Coordinación y Control de Emergencias (CUCC). The deployment positioned Indra iSafety Dispatch as the citywide Computer Aided Dispatch platform to centralize emergency call handling and command and control functions for municipal response.
The CUCC implementation centralized emergency call intake and coordination across police, fire, medical and traffic responses, reflecting core Computer Aided Dispatch workflows for incident logging, prioritization and resource allocation. Indra iSafety Dispatch was configured to support multiagency dispatch console workflows and orchestration of response units, consistent with typical CAD functional modules for incident management and coordination.
Operational scope covered the City of Buenos Aires emergency services, enabling a single coordination point for cross‑agency incident handling and situational awareness across urban districts. The implementation emphasized city coordination rather than isolated control rooms, aligning operational coverage with police, fire, medical and traffic units to streamline dispatching and information flow.
Governance and operational change established centralized command and control procedures at the CUCC, consolidating call routing and interagency communication under the new platform. The CUCC was delivered in 2011 and improved incident coordination and reduced response times across the citys emergency services.
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Government | 1000 | $250M | Spain | Indra Sistemas | Indra iSafety Dispatch | Computer Aided Dispatch | 2006 | n/a |
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