List of Infobip Moments Customers
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Since 2010, our global team of researchers has been studying Infobip Moments customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infobip Moments for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infobip Moments for Customer Engagement include: Deutsche Telekom Germany, a Germany based Communications organisation with 74550 employees and revenues of $27.75 billion, Bolt South Africa, a South Africa based Transportation organisation with 120 employees and revenues of $75.0 million, Nivea Nigeria, a Nigeria based Consumer Packaged Goods organisation with 120 employees and revenues of $40.0 million, Doctor Care Anywhere, a United Kingdom based Healthcare organisation with 600 employees and revenues of $29.0 million and many others.
Contact us if you need a completed and verified list of companies using Infobip Moments, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infobip Moments customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bolt South Africa | Transportation | 120 | $75M | South Africa | Infobip | Infobip Moments | Customer Engagement | 2021 | n/a |
In 2021, Bolt South Africa deployed Infobip Moments as part of a multi-product engagement stack alongside Infobip Answers and Infobip Conversations to automate driver onboarding via a WhatsApp registration flow. Infobip Moments in the Customer Engagement category was trialled in South Africa and then scaled across Africa and Europe to address driver acquisition funnel drop off.
The implementation used Infobip Moments to orchestrate journey automation, Infobip Answers for automated conversational handling, and Infobip Conversations for agent handover and operational messaging. Configuration focused on a WhatsApp registration flow that captured candidate data, validated identity fields, applied conditional routing between automated and human-assisted steps, and issued timed reminders to reduce abandonment.
Real-time analytics from the messaging flows were surfaced to CRM and onboarding teams to monitor funnel progression and conversion signals, creating an operational feedback loop for onboarding operations. The deployment covered Bolt driver onboarding functions across multiple African and European markets and centralized messaging orchestration within the Infobip stack.
Governance followed a staged rollout approach from local trial to regional scale, with onboarding teams responsible for monitoring conversion metrics and adjusting conversational content. The implementation delivered a reported approximately 40% increase in driver registration completion rates and provided real-time analytics for CRM and onboarding teams.
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Deutsche Telekom Germany | Communications | 74550 | $27.7B | Germany | Infobip | Infobip Moments | Customer Engagement | 2021 | n/a |
In 2021, Deutsche Telekom Germany deployed Infobip Moments to run an RCS-led omnichannel marketing campaign. The implementation used Infobip Moments within the Customer Engagement category to orchestrate automated journeys and event-triggered messages targeted at subscribers in Germany.
Infobip Moments was configured to build customer journeys, segment audiences, and trigger RCS messages, while Infobip Conversations was used to manage agent handoff and real-time support flows. Functional capabilities implemented included automated journey orchestration, message templates for rich communication services channels, event-based triggers, and conversational agent escalation.
The rollout covered Telekom Deutschland subscribers across Germany and integrated messaging and conversational handoff into CRM and marketing operations. Campaign workflows were executed from the Infobip platform, enabling operational teams to manage journeys and agent interactions through Moments and Conversations.
The campaign was first launched in August 2021 and produced materially higher engagement versus SMS, reporting up to 2x engagement and notable uplifts in open and convert metrics. Governance focused on campaign orchestration and escalation paths within the Infobip environment, supporting CRM and marketing use cases in the German market.
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Doctor Care Anywhere | Healthcare | 600 | $29M | United Kingdom | Infobip | Infobip Moments | Customer Engagement | 2019 | n/a |
In 2019, Doctor Care Anywhere implemented Infobip Moments for Customer Engagement. The deployment positioned Infobip Moments as a core engagement layer supporting patient communications and internal staff engagement workflows across the organization.
Infobip Moments was configured to enable journey orchestration, segmented campaigns, triggered notifications, templated messaging, and engagement analytics consistent with Customer Engagement platforms. Configuration work included automated notification flows for incident and complaint acknowledgement, patient follow up messaging templates, and event-driven campaign orchestration to support clinical communications and routine outreach.
Operational coverage included clinical governance, incidents and complaints management, patient experience teams, and internal engagement programs such as the Engagement Champions initiative and the Moments that Matter framework. Communications supported cohorts ranging from small coordinator teams to clinical groups sized from 12 up to more than 300 staff members, reflecting both frontline and broader staff engagement requirements.
Governance and rollout emphasized process change, training, and incident management remodeling, with the Clinical Governance Manager accountable for designing, implementing and training on the new incident and complaint management workflows. During the documented period the team maintained investigation resolution targets with the same size team over eight months while the incident and complaint rate increased by 87 percent, and closed more cases than any other micro team in 2022.
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Consumer Packaged Goods | 120 | $40M | Nigeria | Infobip | Infobip Moments | Customer Engagement | 2024 | n/a |
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