List of InfoBPMS Customers
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Since 2010, our global team of researchers has been studying InfoBPMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InfoBPMS for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InfoBPMS for Business Process Management include: Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion, Vodafone Samoa, a Samoa based Communications organisation with 200 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using InfoBPMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The InfoBPMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Vodafone Group | Communications | 88780 | $43.9B | United Kingdom | Informatics | InfoBPMS | Business Process Management | 2018 | n/a |
In 2018, Vodafone Group implemented InfoBPMS in Samoa to integrate its telecom and digital TV operations with Informatics' AvaBill, establishing a converged billing and field sales orchestration layer. InfoBPMS was deployed as a Business Process Management application to centralize workflow orchestration for customer acquisition, billing convergence and field sales execution, linking CRM touchpoints with product and payment flows. The project targeted Vodafone Samoa operational domains including telecom services and digital TV, and extended to roadshow sales teams via a mobile application for instant customer onboarding and real time payments.
The implementation used converged billing workflows and field sales workflow automation as primary functional patterns, inferred from the vendor case description and mapped into InfoBPMS workflow models. Configuration emphasized process orchestration, business rules for service bundling and billing convergence, and mobile workflow support to enable sales agents to create accounts and capture payment information in real time. The deployment leveraged typical Business Process Management capabilities such as process modeling, case management and runtime orchestration to coordinate CRM, sales and operations handoffs.
Integrations were explicit to Informatics' AvaBill for billing mediation and settlement, and to mobile payment flows to support instant payments during roadshow onboarding. Operational coverage included Vodafone Samoa field sales, CRM teams and operations groups for both telecom and digital TV product lines, with the mobile app serving as the primary frontline channel for new customer acquisition. The program produced converged billing and streamlined CRM, sales and operations processes while enabling a field sales mobile channel that supported instant onboarding and real time payments as reported in the source case.
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Vodafone Samoa | Communications | 200 | $35M | Samoa | Informatics | InfoBPMS | Business Process Management | 2018 | n/a |
In 2018, Vodafone Samoa implemented InfoBPMS from Informatics to consolidate its telecom and digital TV operations and unify customer billing workflows. InfoBPMS is a Business Process Management system built on Java Technologies and a BPM engine, deployed to convert menu-driven touchpoints into workflow-driven processes across customer care and billing.
The implementation leveraged InfoBPMS modules including a top-of-the-range BPM engine, drag-and-drop dynamic screen configuration, a built-in document management system, dashboards, and SLA monitoring. Device-independent multi-touch-point interfaces and configurable workflow templates were used to rework back-office functions such as Inventory Control, Stock Management, and Point of Sales Management into workflow-governed processes.
InfoBPMS was integrated with Vodafone Samoa's existing AvaBill customer care and billing environment to bring TV operations into a single converged billing flow, enabling a single bill for customers. The deployment also included an Informatics-built mobile sales application that connected to the back-end system to perform real-time customer onboarding, capture documents and images, accept cash and card payments, and issue receipts while delivering live sales manager visibility.
Governance shifted from menu-driven procedures to unique workflow governance with clear online approvals, dashboarded reports, and SLA tracking to support operational oversight. As implemented, InfoBPMS enabled Vodafone Samoa to manage multiple business functions from a single platform, produced converged billing for telco and TV services, and reduced manual re-entry and errors in roadshow sales operations.
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