List of Infor CloudSuite Field Service Customers
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Since 2010, our global team of researchers has been studying Infor CloudSuite Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infor CloudSuite Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infor CloudSuite Field Service for Field Service Management include: Yamaha Artist Services, a Malaysia based Automotive organisation with 400 employees and revenues of $100.0 million, Midwest Wheel Companies, a United States based Distribution organisation with 250 employees and revenues of $72.0 million and many others.
Contact us if you need a completed and verified list of companies using Infor CloudSuite Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infor CloudSuite Field Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Midwest Wheel Companies | Distribution | 250 | $72M | United States | Infor | Infor CloudSuite Field Service | Field Service Management | 2014 | n/a |
In 2014, Midwest Wheel Companies implemented Infor CloudSuite Field Service alongside Infor CloudSuite Distribution to centralize service operations and distribution ERP. Midwest Wheel Companies adopted Infor CloudSuite Field Service to meet Field Service Management requirements for a 250 person distribution business serving the midwest United States.
The deployment focused on core Field Service Management capabilities such as work order lifecycle, scheduling and dispatch, mobile technician support, and parts linkage into distribution inventory. Infor CloudSuite Field Service was configured to operate with the broader Infor CloudSuite Distribution instance, while Infor OS was used to automate integration, repetitive tasks, and analytical processing so operational workflows run without heavy manual intervention.
Integrations implemented include native integration between Infor CloudSuite Field Service and Infor CloudSuite Distribution, with Infor OS orchestrating data flows for inventory, parts availability, and service billing. Operational scope covered service, operations, parts inventory, and finance teams, enabling a unified service to order to invoice chain within a single application estate.
Governance was kept lean, reflecting an IT organization of one, with automation rules and OS-based workflows reducing day to day system administration. Outcomes explicitly stated by the customer include operating a world class ERP and field service stack with a single IT resource and building automation that runs consistently through Infor OS.
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Yamaha Artist Services | Automotive | 400 | $100M | Malaysia | Infor | Infor CloudSuite Field Service | Field Service Management | 2017 | n/a |
In 2017, Yamaha Artist Services implemented Infor CloudSuite Field Service to establish a cloud-based Field Service Management capability across its service network. The deployment targeted service operations supporting Yamaha star centers and YQS dealers, aligning service execution with dealer-facing case logging and IT helpdesk reporting workflows.
The Infor CloudSuite Field Service implementation focused on core Field Service Management functionality, including work order lifecycle management, scheduling and dispatch, technician mobile access, parts and inventory controls, and service contract tracking. Configuration work leveraged in-house familiarity with Infor Service Management to adapt standard field service workflows, automate job assignment logic, and enforce service level procedures for dealer service locations.
Operational coverage and governance centered on service and dealer operations in Malaysia, with the IT helpdesk providing endpoint configuration, email setup, and user support during rollout and steady state. Monthly IT management reporting was used to reconcile service cases with Dealer Management System case logs and to monitor support queues. Rollout emphasized standardized technician workflows and centralized dispatch governance to ensure consistent service execution across Yamaha star centers and YQS dealers.
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