List of Infor Customer Experience Suite Customers
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Since 2010, our global team of researchers has been studying Infor Customer Experience Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infor Customer Experience Suite for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infor Customer Experience Suite for Customer Experience include: Pon, a Netherlands based Automotive organisation with 15700 employees and revenues of $10.82 billion, John Henry Foster MN, Inc., a United States based Professional Services organisation with 160 employees and revenues of $20.0 million, Aggreko USA, a United States based Professional Services organisation with 1000 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Infor Customer Experience Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Infor Customer Experience Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aggreko USA | Professional Services | 1000 | $15M | United States | Infor | Infor Customer Experience Suite | Customer Experience | 2009 | n/a |
In 2009, Aggreko USA implemented Infor Customer Experience Suite to support its rental business and marketing operations, positioning the deployment within the Customer Experience category. The program centered on configuring the Lawson CRM package SMS as part of the Infor Customer Experience Suite to meet Aggreko’s specific rental business requirements.
Implementation work began with a formal analysis of business requirements, followed by configuration of the Lawson CRM package SMS to support customer master records and a centralized customer database. Configuration included contact management, account hierarchy modeling, and campaign enablement to align CRM data structures with rental sales and service workflows.
The deployment was executed across Australia/New Zealand where teams built the customer database, conducted end user training, and provided ongoing application support. Operational scope emphasized marketing and rental operations, with the CRM supporting targeted direct marketing campaigns and regional user adoption.
Governance activities focused on training, application support, and campaign enablement to embed CRM processes into marketing and rental workflows. Infor Customer Experience Suite was restated as the implemented application, and the engagement remained concentrated on Customer Experience functionality rather than on integrations or additional platform replacements.
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John Henry Foster MN, Inc. | Professional Services | 160 | $20M | United States | Infor | Infor Customer Experience Suite | Customer Experience | 2018 | n/a |
In 2018, John Henry Foster MN, Inc. deployed Infor Customer Experience Suite as a centralized Customer Experience implementation to improve data quality and integrate customer-facing systems across the organization. The initiative with Infor Customer Experience Suite explicitly targeted consolidation of customer data and standardization of customer interactions, aligning with the Customer Experience category requirements for CRM and customer data management.
The deployment focused on core customer relationship and engagement capabilities typical of Customer Experience platforms, including customer record consolidation, data quality controls, sales and service workflow support, and marketing engagement orchestration. Configuration emphasized unified customer profiles and validation rules to reduce duplicate records and improve downstream quote and service accuracy.
Integrations were implemented to unify transactional and interaction data sources, enabling a single customer view that supports sales, marketing, and service teams across the distributor business. Operational scope covered customer-facing functions and process touchpoints rather than named back office systems, with data synchronization and API driven exchanges implied by the suite design to maintain consistent customer records across channels.
Governance centered on central data stewardship and process standardization, instituting master customer data practices and role based access to customer records to improve accountability. Outcomes stated by the company include improved data quality and an enhanced customer experience, and the deployment was positioned to future-proof customer operations through integrated systems and better governed customer information.
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Pon | Automotive | 15700 | $10.8B | Netherlands | Infor | Infor Customer Experience Suite | Customer Experience | 2010 | n/a |
In 2010, Pon implemented Infor Customer Experience Suite to gain better insight into customers and to improve service and sales levels. The deployment targeted making the Infor CRM suite components accessible to all dealers, establishing a dealer-facing CRM layer that supported sales and service staff across the Pon dealer network.
The project team designed, configured, and implemented the Marketing and lead management modules within Infor Customer Experience Suite. The delivery included detailed analyses and process optimization workshops, and the team configured and programmed substantial parts of the solution using Microsoft SQL Server, TSQL, Java, Infor Outbound Marketing, and Infor Epiphany Sales and Service.
Architecturally the implementation used centralized data storage on Microsoft SQL Server with application logic and automation implemented via TSQL and Java, complemented by Infor Outbound Marketing for campaign orchestration and Infor Epiphany Sales and Service for sales and service workflow support. Operational coverage emphasized dealer terminals and internal sales and service departments, aligning lead capture, lead routing, campaign execution, and service case handling under the Customer Experience platform.
Governance relied on configuration-driven controls and process optimization workshops to standardize marketing and lead management workflows, with the implementation team retaining ownership of configuration, customization, and module delivery. The implementation situates Pon, Infor Customer Experience Suite, Customer Experience, and sales and service functions in a direct operational relationship.
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