List of Infor Pathway Revenue Management Customers
New York, 10011, NY,
United States
Since 2010, our global team of researchers has been studying Infor Pathway Revenue Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infor Pathway Revenue Management for AR Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infor Pathway Revenue Management for AR Automation include: Wollongong City Council, a Australia based Government organisation with 1305 employees and revenues of $280.0 million, Blue Mountains City Council, a Australia based Government organisation with 900 employees and revenues of $91.0 million and many others.
Contact us if you need a completed and verified list of companies using Infor Pathway Revenue Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infor Pathway Revenue Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blue Mountains City Council | Government | 900 | $91M | Australia | Infor | Infor Pathway Revenue Management | AR Automation | 2017 | n/a |
In 2017, Blue Mountains City Council implemented Infor Pathway Revenue Management as its AR Automation solution. Infor Pathway Revenue Management was provisioned to manage the council's accounts receivable and receipting functions within the finance organization.
Implementation focused on Accounts Receivable and receipting capabilities, with Infor Pathway Revenue Management configured to support invoice generation, payment application and receipting workflows that align with the council's financial control processes. The deployment emphasized operationalizing AR transaction capture and centralized receipting across municipal revenue streams.
The solution was integrated with SmartStream, which the council uses for General Ledger, Accounts Payable and financial reporting, and with BIS for management reporting. Integration linked AR posting and receipting records into SmartStream for ledger posting and into BIS for consolidated management reports, preserving the existing financial reporting architecture.
Operational scope covered the finance department and council receipting operations across services, aligning AR processes with centralized finance controls and reconciliations. Governance changes included standardizing receipting workflows and reporting handoffs to SmartStream and BIS, enabling consistent transaction flow between revenue management and the council's reporting systems.
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Wollongong City Council | Government | 1305 | $280M | Australia | Infor | Infor Pathway Revenue Management | AR Automation | 2016 | n/a |
In 2016, Wollongong City Council implemented Infor Pathway Revenue Management to support AR Automation for rates billing and revenue collection across its Rates and Information Services and Finance functions. The deployment centered on municipal revenue workflows and front-line customer interactions, positioning Infor Pathway Revenue Management as the system of record for property rates, notices, and payment arrangements.
Infor Pathway Revenue Management was configured to handle core accounts receivable and rates management capabilities including rates billing, supplementary list processing, notices of transfer, issuance and verification of Section 603 certificates in both paper and electronic forms, pension rebate processing and verification, direct debit processing and dishonour handling, domestic waste charge generation and cancellation, interest write offs, journal processing, and daily data entry workflows. The system supported monthly compliance reporting and maintenance of accurate subledger balances to ensure billing and account accuracy.
Integrations and operational touchpoints were explicit, with reconciliations between the Pathway subledger and the General Ledger in Technology One forming a regular daily and monthly control, and with external data flows from Land and Property Information and solicitor notifications for ownership changes. The quarterly Pensioner verification process with the Department of Human Services was coordinated through Pathway processes, and copy rate notices and certificates were produced for property settlement and customer service use, connecting revenue operations to customer-facing teams.
Governance and process control were embedded in the rollout and steady state operations, with Rates leadership meetings and a Rates monthly meeting used to manage project tasks, timelines, policies and process documentation. The council documented the Rate Hardship process, coordinated agendas and minutes, ran workshops to capture process feedback, and used Pathway to train and support Customer Service Unit staff, while Team Leads and the Rates Manager retained operational oversight of billing, recovery and reconciliation workflows.
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