List of InMoment MaritzCX Customers
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Since 2010, our global team of researchers has been studying InMoment MaritzCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InMoment MaritzCX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InMoment MaritzCX for Customer Experience include: Qantas Australia, a Australia based Transportation organisation with 27467 employees and revenues of $14.58 billion, Sky Deutschland, a Germany based Media organisation with 2500 employees and revenues of $700.0 million, nib New Zealand, a New Zealand based Insurance organisation with 156 employees and revenues of $233.0 million and many others.
Contact us if you need a completed and verified list of companies using InMoment MaritzCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The InMoment MaritzCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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nib New Zealand | Insurance | 156 | $233M | New Zealand | InMoment | InMoment MaritzCX | Customer Experience | 2019 | n/a |
In 2019, nib New Zealand deployed InMoment MaritzCX in the Customer Experience category to overhaul its customer experience and Voice of the Customer program across New Zealand, with an explicit focus on customer care and retention. The engagement prioritized embedding closed loop feedback processes into operational workflows to drive follow-up and retention activities.
The implementation leveraged InMoment MaritzCX text analytics and predictive modelling capabilities to surface drivers of dissatisfaction and to prioritize interventions based on risk signals. These capabilities were operationalized within VoC workflows to identify at-risk customers and trigger coordinated responses from customer care and retention teams.
Rollout covered nib New Zealand operations across the country and was governed by new closed loop processes that integrated VoC insights into day-to-day case management and escalation workflows. The APAC case study reports a 6% reduction in churn within six months after the closed feedback loop process was rolled out, demonstrating an outcome explicitly tied to the InMoment MaritzCX implementation.
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Qantas Australia | Transportation | 27467 | $14.6B | Australia | InMoment | InMoment MaritzCX | Customer Experience | 2015 | n/a |
In 2015, Qantas Australia implemented InMoment MaritzCX as a Customer Experience platform. The deployment coincided with MaritzCX opening its Sydney office and Qantas being named a foundation ANZ customer, positioning the platform across the Australia region to listen and learn from customers to shape products and loyalty.
The implementation centered on Voice of the Customer and customer advocacy programs, with VoC and listening and analytics module usage inferred from the launch and press materials. Configuration work focused on survey orchestration, feedback capture, text analytics and dashboarding for CX teams, enabling standard Customer Experience workflows such as feedback aggregation, insight reporting and closed loop follow up.
Operational coverage targeted customer experience and loyalty business functions within Qantas in the ANZ region, with program governance organized around VoC and advocacy initiatives. Rollout was anchored to the MaritzCX regional presence in Sydney and intended to provide product, loyalty and CX teams with a unified platform for ongoing customer listening and advocacy management.
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Sky Deutschland | Media | 2500 | $700M | Germany | InMoment | InMoment MaritzCX | Customer Experience | 2017 | n/a |
In 2017, Sky Deutschland implemented InMoment MaritzCX across its German contact centers. The deployment used the Customer Experience platform InMoment MaritzCX to capture real time customer feedback and to establish a closed loop case management program that elevated operational issues into coaching actions for frontline staff.
Primary functional modules implemented included dashboards and case management, supported by survey orchestration and analytics capabilities to ingest feedback, create cases, and prioritize issues for agents and supervisors. Dashboards provided real time visibility into case queues and feedback trends, while case workflows funneled items into targeted frontline coaching and quality assurance processes.
Operational scope centered on Sky Deutschland contact center operations in Germany, impacting customer experience management, contact center supervision, and agent coaching workflows. The MaritzCX case study for the EMEA region documents outcomes tied to the deployment, reporting a 6.4 point NPS uplift and a 6.1% increase in call satisfaction within six months, with dashboards and case management explicitly described as core elements of the program.
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