List of InPhase Incident Management Customers
Nottingham, NG11 6JS,
United Kingdom
Since 2010, our global team of researchers has been studying InPhase Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InPhase Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InPhase Incident Management for Incident Management include: East and North Hertfordshire NHS Trust, a United Kingdom based Healthcare organisation with 6500 employees and revenues of $472.0 million, Wirral Community Health and Care, a United Kingdom based Healthcare organisation with 1683 employees and revenues of $116.0 million, Mayflower Medical Group United Kingdom, a United Kingdom based Healthcare organisation with 100 employees and revenues of $9.0 million and many others.
Contact us if you need a completed and verified list of companies using InPhase Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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East and North Hertfordshire NHS Trust | Healthcare | 6500 | $472M | United Kingdom | Inphase | InPhase Incident Management | Incident Management | 2022 | n/a |
In 2022, East and North Hertfordshire NHS Trust implemented InPhase Incident Management, leveraging the vendor's LFPSE certified Incident Oversight capability to triangulate incidents, audits and quality data across its hospitals and staff. The deployment emphasized Incident Management and the vendor case study identifies a quality assurance module as a core component used to simplify reporting and consolidate case records.
Configuration focused on incident lifecycle management and quality assurance workflows, including structured incident capture, case assignment, investigation tracking and standardized reporting. The implementation used the InPhase Incident Management application to centralize incident records, apply consistent classifications and generate audit trails for clinical governance and quality teams.
Operational coverage targeted the trust's acute and community hospital sites and frontline staff, aligning incident capture with audit and quality datasets to support patient safety functions. The deployment supported clinical governance, risk and quality assurance workflows, and provided a single oversight view for multidisciplinary teams across the trust.
Governance changes accompanied the rollout, with centralized incident oversight processes and standardized reporting expected to reduce variation in incident handling, and the vendor timeline indicates implementation activity in 2022 with a trust go live by 2023. Reported objectives from the trust and vendor materials were to simplify reporting and improve patient safety using the InPhase Incident Management platform.
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Mayflower Medical Group United Kingdom | Healthcare | 100 | $9M | United Kingdom | Inphase | InPhase Incident Management | Incident Management | 2022 | n/a |
In 2022, Mayflower Medical Group implemented InPhase Incident Management in the United Kingdom. The deployment used InPhase's LFPSE certified Incident Oversight capability to address Excel-based incident reporting and strengthen patient-safety learning in a UK primary-care setting.
The implementation configured core Incident Management functionality including structured incident capture, classification and investigation workflows, and standardized reporting aligned to LFPSE reporting requirements. Configuration emphasized role-based triage, automated escalation pathways and configurable learning modules to support routine safety huddles and clinical governance processes.
Operational scope covered practice-level patient-safety leads and the group clinical governance team, centralizing incident records within InPhase Incident Management for auditability and oversight. The vendor case study does not document specific third-party system integrations, the focus was on workflow orchestration and internal process standardization within the InPhase platform.
Governance changes established auditable incident review cycles and standardized escalation protocols using the Incident Oversight capability, embedding learning loops into practice governance. The platform implementation supported Mayflower Medical Group to increase its CQC rating by two levels in an inspection in early 2023.
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Wirral Community Health and Care | Healthcare | 1683 | $116M | United Kingdom | Inphase | InPhase Incident Management | Incident Management | 2020 | n/a |
In 2020, Wirral Community Health and Care deployed InPhase Incident Management to consolidate audits and incident data into a single oversight platform. The Incident Management implementation focused on quality, audits and incident management to support patient safety during the pandemic's first outbreak wave, and centralized hand hygiene and clinical audit activity across the trust.
Configuration emphasized audit management, incident capture, event classification and centralized oversight reporting, with routine audit scheduling and role based access to drive completion workflows. The deployment operated across quality and patient safety functions within the UK community-health trust, and Wirral Community Health and Care recorded a 95% hand hygiene audit completion rate in the first quarter after rollout using InPhase Incident Management.
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