List of Insocial Customer Experience Customers
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Since 2010, our global team of researchers has been studying Insocial Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Insocial Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Insocial Customer Experience for Customer Experience include: Curry Up Now, a United States based Retail organisation with 250 employees and revenues of $26.0 million, Sweetfin, a United States based Leisure and Hospitality organisation with 50 employees and revenues of $7.0 million, Like Snacks Trading, a Hong Kong based Distribution organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Insocial Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Insocial Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Curry Up Now | Retail | 250 | $26M | United States | Insocial | Insocial Customer Experience | Customer Experience | 2019 | n/a |
In 2019 Curry Up Now engaged Insocial to deploy Insocial Customer Experience as a Customer Experience engagement across its United States operations. The work delivered full service digital marketing and social media management, with Insocial handling social content production, community management, and targeted digital ad campaigns to improve the brand's online presence.
The implementation centered on social media management and paid digital advertising capabilities within Insocial Customer Experience, with Insocial operating as an outsourced marketing execution and community moderation function supporting Curry Up Now marketing activities. Operational coverage was focused on U.S. market channels and brand social profiles, and governance rested with Insocial for content scheduling, community response workflows, and ad campaign execution in collaboration with Curry Up Now marketing leadership.
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Like Snacks Trading | Distribution | 20 | $2M | Hong Kong | Insocial | Insocial Customer Experience | Customer Experience | 2021 | n/a |
In 2021, Like Snacks Trading deployed Insocial Customer Experience to establish and operate the Want‑Want North America website and to support social media and customer service activity for the Want‑Want brand. Insocial Customer Experience, a Customer Experience application, was credited in the site footer for a 2021 build and was used to provide an e-commerce and local marketing presence in North America.
The implementation scope concentrated on website and ecommerce implementation together with online customer service tools, aligning with Customer Experience capabilities such as web storefront configuration, content management for local marketing, shopping cart and order capture workflows, and social channel message routing. Insocial acted as the vendor that designed and built the Want‑Want North America site and supported ongoing social media and customer service operations, with operational coverage focused on marketing and customer service functions supporting North America channels.
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Sweetfin | Leisure and Hospitality | 50 | $7M | United States | Insocial | Insocial Customer Experience | Customer Experience | 2020 | n/a |
In 2020, Sweetfin engaged Insocial to provision Insocial Customer Experience across its North America operations, deploying the Customer Experience application to offload customer service and lifecycle retention responsibilities while Sweetfin concentrated on restaurant operations during the COVID 19 pandemic. The engagement was explicitly positioned to manage customer retention and satisfaction through continuous service and marketing support rather than internal staffing expansion.
The Insocial Customer Experience implementation focused on customer service management and CRM driven lifecycle and retention marketing modules. Configuration was centered on campaign orchestration and automated lifecycle workflows, with inferred use of Klaviyo based lifecycle marketing flows and online customer service tools consistent with Insocial's restaurant focused case content.
Operational coverage included customer support and retention functions for Sweetfin's North America footprint, with Insocial taking day to day responsibility for campaign execution and customer inquiry handling. The documented scope references marketing automation and online support channel integration as part of the service delivery, no other named system integrations are provided in source materials.
Governance and process changes formalized Insocial as the centralized operator for campaign management and customer response workflows, and established handoff and escalation paths between the Insocial service team and Sweetfin operations during peak COVID related operational periods. The arrangement reallocated customer experience responsibilities to Insocial while preserving Sweetfin focus on on site restaurant operations.
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