List of Intellect eMACH.ai Digital Engagement Platform Customers
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Since 2010, our global team of researchers has been studying Intellect eMACH.ai Digital Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intellect eMACH.ai Digital Engagement Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intellect eMACH.ai Digital Engagement Platform for Customer Engagement include: Faisal Islamic Bank of Egypt, a Egypt based Banking and Financial Services organisation with 1776 employees and revenues of $735.0 million, Co-operative Bank of Kenya, a Kenya based Banking and Financial Services organisation with 4628 employees and revenues of $486.0 million, National Bank Of Umm Al Quwain, a United Arab Emirates based Banking and Financial Services organisation with 1000 employees and revenues of $165.0 million, Citizens Development Business Finance Sri Lanka, a Sri Lanka based Banking and Financial Services organisation with 1948 employees and revenues of $88.0 million and many others.
Contact us if you need a completed and verified list of companies using Intellect eMACH.ai Digital Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Citizens Development Business Finance Sri Lanka | Banking and Financial Services | 1948 | $88M | Sri Lanka | Intellect Design | Intellect eMACH.ai Digital Engagement Platform | Customer Engagement | 2020 | n/a | In 2020 Citizens Development Business Finance Sri Lanka implemented Intellect eMACH.ai Digital Engagement Platform as its Customer Engagement solution to enable omnichannel digital banking across Sri Lanka. The program used Intellect's CBX Retail digital channel build, which is treated in later materials as part of the eMACH.ai DEP family, and the rollout achieved production go‑live in approximately four months. The deployment focused on customer onboarding automation and merchant and SME banking capabilities, delivering digital account origination and customer engagement workflows consistent with a Customer Engagement platform. Implementation work centered on configuring omnichannel interaction orchestration, digital onboarding journeys, and social banking engagement modules to support retail and merchant segments. Operational coverage extended nationally across the bank's Sri Lanka operations and targeted retail, merchant, and SME business functions. Governance emphasis was placed on reworking front-office onboarding processes and standardizing digital engagement workflows to align channel behaviour and accelerate time to service. Outcomes cited in the case study include faster customer onboarding and award-winning social banking results, with the Intellect eMACH.ai Digital Engagement Platform serving as the core Customer Engagement layer for digital channel and engagement orchestration. | |
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Co-operative Bank of Kenya | Banking and Financial Services | 4628 | $486M | Kenya | Intellect Design | Intellect eMACH.ai Digital Engagement Platform | Customer Engagement | 2022 | n/a | In 2022 Co-operative Bank of Kenya implemented Intellect eMACH.ai Digital Engagement Platform to advance Customer Engagement across its retail, SME and corporate lines in Kenya. The Intellect eMACH.ai Digital Engagement Platform was deployed as the bank's omnichannel digital engagement layer to drive AI based onboarding and deliver personalized offers, aligning digital banking touchpoints with customer lifecycle workflows. The implementation centered on the eMACH.ai DEP module set, enabling omnichannel digital banking, AI based onboarding, and real time personalized offer orchestration for retail, SME and corporate customers. Configuration emphasized front office engagement workflows and campaign orchestration capabilities, with the Intellect eMACH.ai Digital Engagement Platform cited explicitly in vendor materials as the module in use. Rollout covered customer engagement, digital channels and marketing and customer experience functions across the bank in Kenya, and was recognized by The Asian Banker for best omni channel technology implementation. Reported outcomes from the deployment include approximately 20% wallet share improvement and approximately 21% increase in net promoter score, reflecting measurable gains in engagement and customer sentiment following the Intellect eMACH.ai Digital Engagement Platform deployment. | |
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Faisal Islamic Bank of Egypt | Banking and Financial Services | 1776 | $735M | Egypt | Intellect Design | Intellect eMACH.ai Digital Engagement Platform | Customer Engagement | 2025 | n/a | In 2025, Faisal Islamic Bank of Egypt implemented Intellect eMACH.ai Digital Engagement Platform, deploying the solution as part of a targeted Customer Engagement initiative for its retail banking transformation. The Intellect eMACH.ai Digital Engagement Platform is described as a microservices-first architecture, comprising over 400 microservices built on seven dimensional high performance mission critical technologies, signaling a modular, scalable design intended for enterprise-grade digital engagement. The implementation centered on Customer Engagement capabilities typical of the category, including omnichannel digital engagement, customer journey orchestration, real time personalization and campaign orchestration, with microservices enabling modular configuration and iterative delivery. Intellect eMACH.ai Digital Engagement Platform functionality was applied to front office retail banking workflows, supporting customer acquisition, digital channel interaction, customer service touchpoints and sales enablement processes. Operational coverage focused on retail banking customer engagement rather than back office transformation, and no specific third party system integrations were specified in the source. Governance and rollout were positioned as part of a broader retail banking transformation journey, with the vendor citing a substantial commercial pipeline expansion tied to eMACH.ai adoption; reported pipeline moved from INR8000 crores to INR12000 crores, an almost 50 percent jump in one year after eMACH.ai. The vendor narrative situates Faisal Islamic Bank of Egypt alongside a global customer base for Intellect technologies, noting usage by major financial institutions across North America and Europe, including Royal Bank of Canada, BMO, Northern Trust, CIBC, JP Morgan Chase, Wells Fargo, BNY Mellon, BlackRock, Citibank, HSBC, Crédit Agricole, BNP Paribas, Barclays, Santander's, Soc Gen, Lloyds, St Jame's Place and Norges Bank, which serves as an external reference point for platform adoption in large retail and corporate banking environments. | |
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Banking and Financial Services | 1000 | $165M | United Arab Emirates | Intellect Design | Intellect eMACH.ai Digital Engagement Platform | Customer Engagement | 2023 | n/a |
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