List of Intelliverse Cloud Contact Center Customers
Boston, MA, 2199,
United States
Since 2010, our global team of researchers has been studying Intelliverse Cloud Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intelliverse Cloud Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intelliverse Cloud Contact Center for Call Center include: Gannett Co, a United States based Media organisation with 10000 employees and revenues of $1.10 billion, Assigncorp, a United States based Professional Services organisation with 55 employees and revenues of $5.0 million, Openmethods, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Intelliverse Cloud Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intelliverse Cloud Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Assigncorp | Professional Services | 55 | $5M | United States | Intelliverse | Intelliverse Cloud Contact Center | Call Center | 2019 | n/a |
In 2019 Assigncorp implemented Intelliverse Cloud Contact Center to support contact-center and sales-dialer operations in the United States. The deployment is classified in the Call Center application category and is provisioned to support Assigncorp's customer service and sales functions for a 55 person professional services firm.
The implementation leverages cloud ACD capabilities together with sales dialer workflows, configured to manage inbound call routing, campaign dialing and agent queueing. Intelliverse Cloud Contact Center was configured with agent desktop features and supervisor monitoring to enable typical call center workflows including skill based routing and real-time queue management.
Integration scope includes a sales-dialer linkage to the company CRM to synchronize contact lists and call outcomes, consistent with third party market data indicating CRM integration. The deployment follows a cloud SaaS architecture for telephony and application hosting, and operates across Assigncorp's United States contact and sales operations.
Governance and operational controls were organized around centralized administration, role based agent provisioning and routing rule governance, with process changes to contact list management and campaign orchestration. Call logging and recording controls were implemented as part of the contact-center configuration to support operational oversight and compliance within sales and customer service workflows.
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Gannett Co | Media | 10000 | $1.1B | United States | Intelliverse | Intelliverse Cloud Contact Center | Call Center | 2019 | n/a |
In 2019, Gannett Co deployed Intelliverse Cloud Contact Center to support contact-center and omnichannel interactions across the United States. The Intelliverse Cloud Contact Center implementation is classified in the Call Center application category and is positioned to support customer service and audience engagement business functions for Gannett's media operations.
Module usage such as automatic call distribution ACD, interactive voice response IVR, and omnichannel routing is consistent with the Intelliverse product profile and is inferred from vendor records. The deployment follows a cloud-hosted contact center architecture common to the Call Center category, enabling centralized session routing, queue management, and channel-agnostic agent routing across voice and digital channels.
Operational coverage is focused on United States contact center sites and customer service teams, supporting omnichannel customer interactions. Integrations with backend systems were not specified in the cited source, therefore no named integrations are asserted. Governance and operational controls are expected to emphasize routing policies, workforce management, and omnichannel queue governance consistent with Call Center deployments.
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Openmethods | Professional Services | 10 | $1M | United States | Intelliverse | Intelliverse Cloud Contact Center | Call Center | 2019 | n/a |
In 2019, OpenMethods implemented Intelliverse Cloud Contact Center as its Call Center platform to centralize agent and interaction management in the United States. Third party profiling lists OpenMethods among organizations using Intelliverse Cloud Contact Center for agent and interaction management, indicating the deployment is focused on contact handling and agent orchestration rather than back office ERP or financial systems.
Based on Intelliverse product scope, the deployment aligns with cloud-hosted Call Center architectures and is consistent with standard capabilities such as interactive voice response IVR, automatic call distribution ACD, and omnichannel queueing for voice and digital channels, supporting the customer service and client engagement functions of a small professional services firm. Administration and agent interfaces were provisioned through Intelliverse cloud management tools to configure routing, staffing, and interaction workflows, and governance is expected to be lightweight and operator driven given OpenMethods size, with configuration and queue management handled by internal staff.
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