List of IPC Unigy Customers
Jersey City, 7302, NJ,
United States
Since 2010, our global team of researchers has been studying IPC Unigy customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IPC Unigy for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IPC Unigy for Collaboration include: Bank of America, a United States based Banking and Financial Services organisation with 213000 employees and revenues of $101.89 billion, TD Securities, a Canada based Banking and Financial Services organisation with 6500 employees and revenues of $2.00 billion and many others.
Contact us if you need a completed and verified list of companies using IPC Unigy, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IPC Unigy customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of America | Banking and Financial Services | 213000 | $101.9B | United States | IPC Systems | IPC Unigy | Collaboration | 2018 | n/a |
In 2018, Bank of America implemented IPC Unigy to consolidate trading floor voice communications and formalize trader collaboration tooling. The deployment positioned IPC Unigy as a core Collaboration application supporting Trader Voice Operations and trading desk communications across enterprise voice environments.
Configuration focused on collaboration and voice platform capabilities common to IPC Unigy deployments, including trader voice switching, soft client provisioning for desk and mobile access, presence and session management, and centralized call routing for trading workflows. The implementation included configuration of user profiles and role based access aligned to trading desk and voice operations functions, and instrumented interfaces for compliance and capture.
IPC Unigy was integrated with enterprise voice infrastructure and a deployed recording solution, specifically NTR NICE Trader Recording, to ensure voice capture for regulatory and audit requirements. The technical architecture emphasized tight coupling between IPC Unigy Trader platforms and the recording layer, while maintaining interoperability with existing telephony and trader application endpoints used by Trader Voice Operations.
Operational ownership rested with Trader Voice Operations, with AVP level technical management providing ongoing support and platform governance. Rollout practices emphasized staged provisioning of trader seats, change control for voice routing and recording policies, and centralized incident management to coordinate between trading desks and enterprise voice teams, consistent with Collaboration application governance for financial markets environments.
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TD Securities | Banking and Financial Services | 6500 | $2.0B | Canada | IPC Systems | IPC Unigy | Collaboration | 2013 | n/a |
In 2013 TD Securities implemented IPC Unigy to strengthen Collaboration for front office voice compliance across its global trading operations. The deployment was executed as part of a global Dodd Frank voice compliance program covering trader locations in Canada, the US, Singapore and the UK.
The implementation centered on VoIP recording of all front office trader locations and the introduction of a speech recognition compliance capability. IPC Unigy and IPC Alliance systems were deployed alongside new IQMAX turret phones, with integration into an enterprise recording platform NICE NTR and a voice compliance layer using NICE Explore.
Supporting infrastructure included WORM compliant enterprise storage and SAN and Data Domain systems for trade related voice data, plus network infrastructure and capacity uplifts to carry VoIP recording and speech analytics traffic. Functional modules configured included turret telephony, session control within IPC Unigy, call capture for enterprise recording, and speech recognition indexing for compliance review.
Operational scope covered trading desks and compliance teams across the named regions, with trader and compliance training incorporated into rollout activities. Governance and program management were maintained under the TD Securities Dodd Frank Compliance program, with a senior project manager responsible for global coordination, technical uplifts and process adoption.
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Buyer Intent: Companies Evaluating IPC Unigy
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