List of IPscape Cloud Contact Centre Customers
Sydney, 2060, NSW,
Australia
Since 2010, our global team of researchers has been studying IPscape Cloud Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IPscape Cloud Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IPscape Cloud Contact Centre for Call Center include: Goodman Group, a Australia based Construction and Real Estate organisation with 971 employees and revenues of $1.25 billion, Digiserve, a Telkom Indonesia Company, a Indonesia based Professional Services organisation with 200 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using IPscape Cloud Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IPscape Cloud Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Digiserve, a Telkom Indonesia Company | Professional Services | 200 | $25M | Indonesia | IPscape | IPscape Cloud Contact Centre | Call Center | 2019 | n/a |
In 2019, Digiserve, a Telkom Indonesia Company deployed IPscape Cloud Contact Centre as a cloud-hosted Call Center application to centralize customer interaction handling for its managed services operations. The IPscape Cloud Contact Centre implementation was positioned to support Digiserve’s Service Desk, Network Operations Center, and Service Management functions and to provide a unified front for customer engagement across its professional services portfolio.
Configuration focused on standard Call Center functional modules including automatic call distribution, interactive voice response, agent desktop for multichannel interactions, call recording and quality monitoring, workforce management, and operational reporting and analytics. IPscape Cloud Contact Centre was configured to provide inbound and outbound campaign capabilities and to consolidate interaction logs and performance dashboards for operational managers and escalation points.
The deployment was aligned with Digiserve’s broader cloud and network services portfolio which includes WAN, SDWAN, Azure Stack and Microsoft 365 offerings, enabling the contact centre to operate alongside existing cloud and network services used by customers. Operational coverage emphasized support for customer excellence, billing and revenue assurance activities, and escalation handling for both local and overseas customers managed by Digiserve.
Governance and operational workflow were embedded in Digiserve’s Service Management organization, with reporting workflows into the Chief of Customer Officer and monthly summaries presented to the Board of Directors. Implementation and ongoing operations were managed through established service management and escalation processes, aligning agent and NOC handoffs with product and billing teams to maintain service continuity for Digiserve’s managed service clients.
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Goodman Group | Construction and Real Estate | 971 | $1.2B | Australia | IPscape | IPscape Cloud Contact Centre | Call Center | 2016 | n/a |
In 2016, Goodman Group implemented IPscape Cloud Contact Centre. The IPscape Cloud Contact Centre is a Call Center application deployed to centralize customer voice interactions and contact handling for Goodman Group’s customer service operations.
The implementation established core Call Center functional modules consistent with the category, including inbound and outbound call routing, interactive voice response, agent desktop controls, queuing and basic reporting. Configuration efforts emphasized skills based routing, queue management, and reporting configuration to align contact flows with customer service and operations workflows.
Operational governance for the rollout centered on release management, environment support, and change control processes aligned to DevOps and release engineering practices. The implementation context and notes indicate a supporting toolchain that included GIT Stash/Subversion for code control, Nexus for artifact management, Bamboo for continuous integration, JIRA for issue tracking, IBM UrbanCode Deploy for deployment orchestration, and BMC Remedy for ITSM, which together point to automated build and deployment pipelines and controlled release windows for the contact center program.
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