List of Jack Henry iTalk Customers
Monett, 65708, MO,
United States
Since 2010, our global team of researchers has been studying Jack Henry iTalk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Jack Henry iTalk for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Jack Henry iTalk for Customer Experience include: SouthState Bank, a United States based Banking and Financial Services organisation with 5000 employees and revenues of $1.67 billion, Farmers & Merchants Bank of Central California, a United States based Banking and Financial Services organisation with 374 employees and revenues of $199.0 million and many others.
Contact us if you need a completed and verified list of companies using Jack Henry iTalk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Jack Henry iTalk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Farmers & Merchants Bank of Central California | Banking and Financial Services | 374 | $199M | United States | Jack Henry & Associates | Jack Henry iTalk | Customer Experience | 2018 | n/a |
In 2018 Farmers & Merchants Bank of Central California implemented Jack Henry iTalk as part of its Customer Experience tooling to support customer-facing communications and back-office process automation. The implementation was positioned to centralize document dissemination during acquisitions and to provide a consistent customer interaction layer across operations supporting Loans and Cash Management functions.
Jack Henry iTalk was configured to support automated workflows and scripted interaction logic, while custom reporting logic was developed using Structured Query Language and Visual Studio to improve reports processing for Loans and Cash Management. The Applications Analyst role extended iTalk usage into document organization workflows, code compile debug and testing cycles for in house custom report changes, and the creation of production validation and sign off artifacts.
Operationally the iTalk deployment was administered alongside other Jack Henry products including SilverLake, and coexisted with third party systems such as Meridian Link, Loans PQ and Xpress under centralized application administration. Governance included formal change control documentation that defined description, scope, risk, back out procedures, system testing, production validation, sign offs and approvals, and day to day operations were managed with Sarbanes Oxley compliance oversight.
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SouthState Bank | Banking and Financial Services | 5000 | $1.7B | United States | Jack Henry & Associates | Jack Henry iTalk | Customer Experience | 2013 | n/a |
In 2013, SouthState Bank implemented Jack Henry iTalk as part of its Customer Experience portfolio. Jack Henry iTalk functioned as the bank's telephone banking platform and was managed alongside ancillary Jack Henry & Associates products including Cognos reporting, jXchange, QUERY report writing, test bank UAT environments, the Vertex Teller System and JHA Passport card processing services.
The deployment encompassed a centralized Jack Henry operational footprint, with Jack Henry iTalk configured for inbound and outbound voice banking workflows and integrated at the application level to the Vertex Teller System for teller continuity and to JHA Passport for card processing and authorization flows. Reporting and analytics were handled through Cognos and QUERY based report writing tools, while jXchange facilitated file interchange and messaging with other Jack Henry modules. Managed UAT test bank environments supported staged configuration, testing and certification prior to production activation.
Operational scope included contact center and retail banking functions, with Jack Henry iTalk supporting telephone banking operations and contact center routing, while QUERY and Cognos supported regulatory and operational reporting. Governance centered on coordinated change control across Jack Henry modules using UAT validation cycles and application level integration points to preserve transactional consistency between teller, card processing and telephone channels. The implementation documented application relationships between Jack Henry iTalk and adjacent JHA systems to support ongoing operations and release management.
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Buyer Intent: Companies Evaluating Jack Henry iTalk
- Florida Central Credit Union, a United States based Banking and Financial Services organization with 80 Employees
- Community Bank, a United States based Banking and Financial Services company with 2000 Employees
- The Bank of Missouri, a United States based Banking and Financial Services organization with 547 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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