List of Jazz Call Accounting System Customers
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Since 2010, our global team of researchers has been studying Jazz Call Accounting System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Jazz Call Accounting System for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Jazz Call Accounting System for Call Tracking and Recording include: Pan Pacific Hotels Group, a Singapore based Leisure and Hospitality organisation with 6000 employees and revenues of $1.10 billion, Hilton Japan, a Japan based Leisure and Hospitality organisation with 5581 employees and revenues of $750.0 million, Hilton Australia, a Australia based Leisure and Hospitality organisation with 2500 employees and revenues of $300.0 million, Hilton Indonesia, a Indonesia based Leisure and Hospitality organisation with 1800 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Jazz Call Accounting System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Jazz Call Accounting System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Hilton Australia | Leisure and Hospitality | 2500 | $300M | Australia | Jazzware | Jazz Call Accounting System | Call Tracking and Recording | 2024 | McLaren Technologies | In 2024, Hilton Australia deployed the Jazz Call Accounting System, categorized as Call Tracking and Recording. McLaren Technologies delivered Jazzware Call Accounting and DuVoice as part of the hotel launch to handle guest telecom billing, wake up call monitoring and reporting to support night audit and front desk operations in Australia. The implementation scope included call accounting capabilities for call detail record capture, tariffing and guest folio posting, plus DuVoice modules for wake up call monitoring and voicemail management. The Jazz Call Accounting System was configured to generate operational reports used by night audit and front office teams and to enforce hotel billing rules for telecom charges. Integration work explicitly included DuVoice, and the deployment is assumed to include a property management system integration to enable automated guest charge posting based on the described call accounting and PMS scope. Operational coverage focused on front desk and night audit business functions at the hotel site, with system interfaces supporting billing workflows, wake up scheduling, and reporting handoffs. Governance and rollout centered on delivery and handover by McLaren Technologies during the hotel launch, with operational ownership placed with front office and night audit teams. The configuration emphasized standard Call Tracking and Recording functionality, call detail record management, and reporting to support daily checkout and audit processes. | |
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Hilton Indonesia | Leisure and Hospitality | 1800 | $50M | Indonesia | Jazzware | Jazz Call Accounting System | Call Tracking and Recording | 2024 | McLaren Technologies | In 2024, Hilton Indonesia deployed the Jazz Call Accounting System at the new DoubleTree by Hilton Jakarta Bintaro property. McLaren Technologies installed Jazzware Call Accounting together with DuVoice voicemail to provide Call Tracking and Recording functionality aimed at guest call billing, staff training, and telecom reporting. The deployment configured the Jazz Call Accounting System to capture call detail records, apply tariff and posting rules, and produce telecom usage reports. DuVoice voicemail was implemented to log voicemail events and support training scenarios, and the solution likely includes a property management system posting interface to automate call charge reconciliation with the property management system and align charge posting with front desk and revenue workflows. Integrations explicitly include the DuVoice voicemail layer and posting to the property management system, consolidating call charges and reporting at the property level. Operational coverage focused on the new DoubleTree property in Indonesia and impacted front office, finance and revenue control, operator and telecom teams, with IT responsible for configuration and connectivity to telephony infrastructure. McLaren Technologies managed installation, configuration and go live testing and provided staff training for billing and call handling processes. The implementation enhanced billing accuracy and operational readiness for guest call billing and staff training as part of the property opening. | |
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Hilton Japan | Leisure and Hospitality | 5581 | $750M | Japan | Jazzware | Jazz Call Accounting System | Call Tracking and Recording | 2024 | McLaren Technologies | In 2024 Hilton Japan deployed the Jazz Call Accounting System to centralize guest call billing, reporting and telecom management across its properties in Japan. McLaren Technologies completed an on site installation of Jazzware Call Accounting alongside DuVoice voicemail to provision call logging, billing and voicemail capture capabilities. The Jazz Call Accounting System implementation emphasizes core Call Tracking and Recording capabilities, including centralized call detail record collection, tariff and charge configuration, and reporting for operations and finance teams. The project documentation indicates the implementation likely includes property management system posting and integration functionality to automate call charge postings to the property management system, aligning call billing with guest folio workflows. Integrations executed during the engagement include the DuVoice voicemail interface and telecom switch call data capture, with installation work performed by McLaren Technologies on site. Operational coverage focused on guest-facing billing processes and telecom management, impacting front desk operations, revenue accounting and facilities telecom administration within Hilton Japan. Governance changes centered on converting manual call charge reconciliation to system posted charges and standardizing telecom reporting, with process adjustments in billing and night audit workflows. The implementation improved operational efficiency and the guest billing process in Japan as part of the deployment of the Jazz Call Accounting System for Hilton Japan. | |
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Leisure and Hospitality | 6000 | $1.1B | Singapore | Jazzware | Jazz Call Accounting System | Call Tracking and Recording | 2016 | n/a |
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