List of Jitbit Customers
Poole, BH16 6FH,
United Kingdom
Since 2010, our global team of researchers has been studying Jitbit customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Jitbit for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Jitbit for IT Service Management include: FirstGroup, a United Kingdom based Transportation organisation with 29000 employees and revenues of $6.20 billion, The Kraft Group & Affiliates, a United States based Manufacturing organisation with 9500 employees and revenues of $5.40 billion, Rituals Netherlands, a Netherlands based Retail organisation with 1500 employees and revenues of $2.44 billion, Rituals, a Netherlands based Retail organisation with 8000 employees and revenues of $1.84 billion, Sears Hometown Stores, a United States based Retail organisation with 1550 employees and revenues of $1.75 billion and many others.
Contact us if you need a completed and verified list of companies using Jitbit, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Jitbit customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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7 L Ayers | Professional Services | 10 | $1M | United States | Jitbit | Jitbit | IT Service Management | 2018 | n/a |
In 2018, 7 L Ayers implemented Jitbit as its IT Service Management application and exposed the help desk interface on the company website. The deployment relied on the vendor's web-hosted Jitbit interface to provide client-facing ticket submission and internal agent queues for the professional services operation.
Configuration centered on web-based ticketing, a searchable knowledge base for client self-service, and email-to-ticket automation consistent with IT Service Management workflows. Operational scope covered the firm’s client support and operations personnel, with a compact internal rollout that embedded the Jitbit widget into public site pages and routed incoming requests into agent queues, positioning 7 L Ayers Jitbit IT Service Management to handle client support workflows.
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Adcorp Australia | Professional Services | 250 | $25M | Australia | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
In 2019, Adcorp Australia deployed Jitbit as its IT Service Management solution. The Jitbit implementation was exposed on the corporate website to provide a public-facing support channel while also serving as an internal ticketing interface for IT and client services teams.
Configuration emphasis aligned with typical IT Service Management capabilities included an incident ticketing workflow, a customer self-service portal and knowledge base, email to ticket conversion, SLA rule configuration and canned responses. Automation and routing rules were applied to support ticket triage and assignment, and out-of-the-box reporting and audit trails were used to support operational visibility.
Deployment was web-hosted and embedded into the external site to centralize inbound requests from clients and employees, while internal staff used the Jitbit application for case management. Governance focused on establishing triage and escalation workflows, knowledge management ownership, and role based access for service desk and client service staff, scaled to Adcorp Australia’s corporate IT and service operations.
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Adcorp New Zealand | Professional Services | 60 | $6M | New Zealand | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
In 2019, Adcorp New Zealand implemented Jitbit for IT Service Management. The deployment surfaces Jitbit on the Adcorp corporate website as the primary ticket intake channel, capturing client facing and internal support requests and establishing Jitbit as the company application for IT Service Management.
Configuration emphasized web embedded helpdesk components, ticketing and incident tracking, a published knowledge base, and ticket lifecycle management capabilities. The architecture is a web integrated deployment with Jitbit responsible for request capture, queue rules, priority and SLA alignment, automated notifications, and routing to internal IT and service teams. Governance work focused on request categorization and standardized response workflows to align support handling across business functions. Adcorp New Zealand Jitbit IT Service Management supports customer support and internal IT service delivery through the website.
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Transportation | 100 | $10M | Australia | Jitbit | Jitbit | IT Service Management | 2022 | n/a |
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Distribution | 90 | $9M | Australia | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
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Distribution | 130 | $15M | Canada | Jitbit | Jitbit | IT Service Management | 2023 | n/a |
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Professional Services | 150 | $20M | United States | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
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Professional Services | 25 | $2M | United Kingdom | Jitbit | Jitbit | IT Service Management | 2023 | n/a |
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Banking and Financial Services | 350 | $40M | United States | Jitbit | Jitbit | IT Service Management | 2020 | n/a |
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Professional Services | 10 | $1M | United Kingdom | Jitbit | Jitbit | IT Service Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Jitbit
- Lumen Solutions, a Netherlands based Distribution organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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