List of Jumper.ai Customers
Holmdel, 07733, NJ,
United States
Since 2010, our global team of researchers has been studying Jumper.ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Jumper.ai for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Jumper.ai for Chatbots and Conversational AI include: Razer, a United States based Manufacturing organisation with 1500 employees and revenues of $1.62 billion, Loreal Malaysia, a Malaysia based Consumer Packaged Goods organisation with 590 employees and revenues of $400.0 million, Malaysian National News Agency, a Malaysia based Media organisation with 400 employees and revenues of $40.0 million, Kiehl’s Malaysia, a Malaysia based Retail organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Jumper.ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Jumper.ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Kiehl’s Malaysia | Retail | 20 | $2M | Malaysia | Vonage | Jumper.ai | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Kiehl's Malaysia implemented Jumper.ai to scale Instagram conversations, deploying Messenger API for Instagram and an automated assistant. This Jumper.ai deployment is a Chatbots and Conversational AI implementation focused on customer engagement and CRM across Kiehl's Malaysia digital channels.
The implementation configured conversational flows and an automated digital assistant to handle common inquiries, with intent handling and escalation rules to route advanced queries to human agents. Jumper.ai was used to orchestrate consultation workflows that captured lead qualification details during messaging exchanges and handed off higher complexity conversations to live agents for sales consultations.
Integrations centered on Instagram Messenger automation through the Messenger API for Instagram and the digital assistant layer, enabling social messaging to act as a front-line CRM touchpoint. Operational coverage was explicitly customer engagement and CRM in Malaysia, impacting customer service and sales workflows through social commerce messaging.
Governance emphasized automated routing rules and agent escalation patterns to ensure complex queries reached live staff, with routing and consultation handoff documented by Jumper.ai. Outcomes recorded by Jumper.ai include improved response times, 30% more qualified leads and a 20% conversion rate from consultations to sales.
|
 |
Loreal Malaysia | Consumer Packaged Goods | 590 | $400M | Malaysia | Vonage | Jumper.ai | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Loreal Malaysia used Jumper.ai in the Chatbots and Conversational AI category to execute a 12 hour Facebook Live virtual beauty festival as a marketing, CRM and direct to consumer conversational commerce initiative. The Jumper.ai implementation drove more than 17,000 chats, reached 2.6 million people and produced a four times increase in sales versus the daily average during the event, as documented by the vendor.
The deployment used Jumper.ai modules Facebook Live Engagement, Automated Assistant, Live Chat Actions and Commerce Engine to orchestrate real time engagement and commerce workflows. Facebook Live Engagement managed live stream interaction and entry points into conversation flows, the Automated Assistant handled scripted and contextual chat responses, Live Chat Actions enabled in chat product selection and offers, and the Commerce Engine captured order data and payment handoff for direct to consumer transactions.
Operational coverage was focused in Malaysia and centered on marketing, e commerce and CRM teams, with the event functioning as an online, event based conversational commerce deployment. The solution integrated with Facebook Live as the engagement channel and scaled to handle the reported chat volume, reflecting a cloud hosted conversational commerce architecture typical for Jumper.ai implementations.
Governance and rollout were organized around a single large scale event, requiring mapped chat-to-order workflows and integrated moderation and order routing between marketing and commerce operations. Outcomes reported by the vendor include the chat volume, audience reach and the four times sales uplift for the duration of the Facebook Live festival.
|
 |
Malaysian National News Agency | Media | 400 | $40M | Malaysia | Vonage | Jumper.ai | Chatbots and Conversational AI | 2023 | n/a |
In 2023 Malaysian National News Agency implemented Jumper.ai as a web-embedded conversational interface, deploying the Jumper.ai solution to support audience engagement on its public website, categorized under Chatbots and Conversational AI. The deployment is focused on site-level engagement rather than back-office automation, with the Jumper.ai widget instrumented in page templates to capture real-time user interactions and session data.
The implementation centers on core Chatbots and Conversational AI capabilities, including conversational messaging flows, rule-based FAQ automation, user intent routing, and scripted audience engagement sequences. Jumper.ai is configured as a cloud‑hosted orchestration layer that delivers the conversational UI via client-side embed, with server-side session management and channel connector support typical of the category.
Operational governance is organized across the agency digital team and editorial staff, with the digital team maintaining the embedded scripts and session configuration, and editorial teams curating conversational content and response templates. Vendor Vonage is recorded in the implementation profile for the deployment environment, and the rollout followed a phased site-level activation model coordinated by web operations and content governance stakeholders.
|
 |
|
Manufacturing | 1500 | $1.6B | United States | Vonage | Jumper.ai | Chatbots and Conversational AI | 2022 | n/a |
|
Buyer Intent: Companies Evaluating Jumper.ai
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||