List of Keatext Reviews Customers
Montreal, H2Y 2G3, QC,
Canada
Since 2010, our global team of researchers has been studying Keatext Reviews customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Keatext Reviews for Product Review Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Keatext Reviews for Product Review Management include: Lenovo United States, a United States based Manufacturing organisation with 12000 employees and revenues of $18.00 billion, BRP, a Canada based Manufacturing organisation with 20000 employees and revenues of $6.06 billion, Sampler, a Canada based Consumer Packaged Goods organisation with 30 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Keatext Reviews, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Keatext Reviews customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BRP | Manufacturing | 20000 | $6.1B | Canada | Keatext | Keatext Reviews | Product Review Management | 2015 | n/a |
In 2015 BRP deployed Keatext Reviews as its Product Review Management solution to aggregate and analyze ten years of product feedback, including surveys, call transcripts, and social and forum posts. The deployment supported Product Management and Customer Experience decisioning by centralizing multi-channel feedback into a single analysis stream.
Keatext Reviews was configured to perform automated sentiment analysis, topic extraction, and thematic clustering across unstructured inputs, producing shareable, exportable insight artifacts and dashboards for cross functional stakeholders. The implementation normalized text from surveys, call transcripts, and social and forum channels, enabling consistent tagging, trend detection, and prioritized suggestion surfacing for product and CX teams.
Operationally the Product Review Management implementation was executed in Canada and focused on embedding customer feedback into product road mapping and CX workflows, shifting governance toward evidence based decision making. Outcomes described included faster shareability of insights and a culture shift toward customer driven decisions, with product management and customer experience teams using Keatext Reviews outputs to inform feature prioritization and service improvement efforts.
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Lenovo United States | Manufacturing | 12000 | $18.0B | United States | Keatext | Keatext Reviews | Product Review Management | 2021 | n/a |
In 2021, Lenovo United States deployed Keatext Reviews as a Product Review Management solution to centralize analysis of customer feedback for Product Management. Keatext Reviews processed more than 120,000 comments across 180 plus markets and over 250 products to identify licensee performance issues and to improve onboarding processes.
The implementation focused on the Reviews capability within the Product Review Management category, leveraging natural language processing, topic clustering, and sentiment analysis to surface recurring licensee performance signals and onboarding friction points. Configuration emphasized multi market text ingestion and automated tagging to translate raw comments into actionable themes for product teams.
Operational coverage was global, oriented to Lenovo Product Management and teams responsible for licensee oversight across the 250 plus product portfolio. The deployment created a centralized feedback pipeline so analysts and product owners could triage licensee issues, prioritize corrective actions, and track onboarding improvements across markets.
Governance changes included formalizing feedback to action workflows and embedding review outputs into product management cadence for licensee performance reviews. Outcomes explicitly cited by the case were improved identification of licensee performance issues and enhanced onboarding based on insights derived from the Keatext Reviews analysis.
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Sampler | Consumer Packaged Goods | 30 | $6M | Canada | Keatext | Keatext Reviews | Product Review Management | 2020 | n/a |
In 2020, Sampler implemented Keatext Reviews as a Product Review Management solution to analyze product ratings and open text reviews. The deployment targeted account managers supporting Product Management and Marketing use cases in Canada.
Keatext Reviews was configured to extract top topics and perform sentiment analysis on large volumes of customer reviews, combining topic extraction, sentiment scoring, and aggregation of product ratings. The implementation emphasized automated text analytics pipelines and configurable reporting outputs so account managers could surface prioritized themes for client reports.
Operational coverage centered on client reporting workflows used by account managers and marketing teams, with outputs embedded into regular client deliverables. The deployment scope focused on Sampler's Canada operations and the Product Management and Marketing business functions.
Process adjustments aligned reporting cadence to the automated analysis, delivering much faster time to insight, Keatext Reviews reduced analysis time from ~8 hours to ~10 minutes. Account managers used the rapid topical and sentiment summaries from Keatext Reviews to produce timely client reports.
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Buyer Intent: Companies Evaluating Keatext Reviews
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