List of Key IVR Payment IVR Customers
Doncaster, DN3 3FE,
United Kingdom
Since 2010, our global team of researchers has been studying Key IVR Payment IVR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Key IVR Payment IVR for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Key IVR Payment IVR for Payment Processing include: Hillarys Blinds, a United Kingdom based Manufacturing organisation with 1500 employees and revenues of $390.0 million, One Call Insurance, a United Kingdom based Insurance organisation with 389 employees and revenues of $67.0 million and many others.
Contact us if you need a completed and verified list of companies using Key IVR Payment IVR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Key IVR Payment IVR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hillarys Blinds | Manufacturing | 1500 | $390M | United Kingdom | Key IVR | Key IVR Payment IVR | Payment Processing | 2021 | n/a |
In 2021, Hillarys Blinds implemented Key IVR Payment IVR for Payment Processing within its accounts receivable operations. The implementation was visible during a November 2021 to April 2022 accounts receivable assignment at the Nottingham site where staff used Key IVR Payment IVR to send payment links and manage incoming receipts.
Key IVR Payment IVR was used as a payment orchestration and customer-facing link issuance capability, enabling staff to generate and resend payment links, capture customer payment receipts, and queue system credit requests for refunding. Operational activities recorded include uploading customer payment receipts into the application, validating receipts against payments, and correcting payment allocations as part of routine cash application and dispute handling.
The solution was integrated operationally with SAP, with staff using SAP alongside Key IVR Payment IVR to record receipts and adjust allocations. This integration point supported end to end workstreams between payment link issuance, receipt capture in Key IVR Payment IVR, and financial posting or allocation adjustments within SAP ledger processes.
Governance and workflow changes emphasized procedural controls for reminder management, receipt verification, and staging credit requests for refund approval, reflecting a structured accounts receivable processing workflow. Day to day responsibilities during the noted period centered on payment link management, receipt reconciliation, allocation correction, and preparing system credit requests for refund processing.
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One Call Insurance | Insurance | 389 | $67M | United Kingdom | Key IVR | Key IVR Payment IVR | Payment Processing | 2019 | n/a |
In 2019, One Call Insurance deployed Key IVR Payment IVR to provide continuous self-service and agent-assisted payment capabilities in the Payment Processing category, addressing a growing volume of payment only calls to the contact centre and outbound collections activity. The deployment targeted collection of renewals, debt and excess payments, enabling customers to complete transactions without agent interaction and supporting One Call Insurance business processes across its UK operations.
Key IVR Payment IVR was configured with two principal capability streams, self-service Payment IVR lines and an advanced Agent Assisted Payments solution, both delivered as PCI DSS compliant payment workflows. The Payment IVR lines were matched to One Call Insurance business processes to support 24 7 payments, while the Agent Assisted Payments implementation ensured sensitive payment data did not reach One Call systems, helping to de-scope internal network environments.
The solution integrated with One Call Insurance existing gateway arrangements to route card transactions and was configured to trigger automated outbound messages from multiple departments via the IVR to remind customers of due or missed payments. Operational coverage included the contact centre and collections teams and extended across One Call Insurance business divisions that handle renewals, excesses and short term insurance product payments.
Governance and rollout focused on aligning IVR prompts and routing to internal collections workflows and on configuring PCI DSS controls for both unattended and agent assisted channels. Outcomes explicitly delivered included continuous 24 7 payment availability, reduced need for live agent handling of payment calls, and network de scoping through removal of sensitive payment data from One Call systems.
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Buyer Intent: Companies Evaluating Key IVR Payment IVR
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