List of Khoros Community Customers
Austin, 78730, TX,
United States
Since 2010, our global team of researchers has been studying Khoros Community customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros Community for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros Community for Community Management include: Schneider Electric United States, a United States based Manufacturing organisation with 30000 employees and revenues of $10.00 billion, Samsung Electronics UK, a United Kingdom based Manufacturing organisation with 1426 employees and revenues of $4.89 billion, BNP Paribas Germany, a Germany based Banking and Financial Services organisation with 6000 employees and revenues of $1.75 billion, UNIT4, a Netherlands based Professional Services organisation with 2400 employees and revenues of $470.0 million, Dr. Pierre Ricaud, a France based Professional Services organisation with 120 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Khoros Community, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros Community customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
BNP Paribas Germany | Banking and Financial Services | 6000 | $1.8B | Germany | Khoros | Khoros Community | Community Management | 2020 | n/a |
In 2020, BNP Paribas Germany implemented Khoros Community in the Community Management category to support the Consorsbank customer community. The deployment targeted customer engagement and social amplification for Consorsbank within Germany, aligning community publishing and moderation workflows with brand marketing and customer service objectives.
Khoros Community was configured to provide content publishing, community moderation, engagement analytics and conversion tracking, and to instrument customer satisfaction capture across forum and community interactions. The implementation emphasized forum-based dialogues and social linking capabilities, enabling moderated conversations, content curation and engagement measurement.
Operational integration included explicit social amplification of community posts to Facebook, where 2,000 Facebook posts linked back to Consorsbank Community posts and were read by 12,000 active Facebook fans, producing an overall reach of 396,000 Facebook fans. The platform was used by marketing and community management teams to drive acquisition and advocacy, turning engaged customers into brand ambassadors.
Outcomes reported in the first year include a 30 percent rise in conversion rate, equating to 1,500 new customers per week, and an average customer satisfaction rating of 4.2 out of 5 stars, demonstrating measurable engagement and acquisition signals from the Khoros Community implementation. Governance emphasized open dialogue and trust building through moderated community workflows and content linking to social channels.
|
 |
Dr. Pierre Ricaud | Professional Services | 120 | $15M | France | Khoros | Khoros Community | Community Management | 2020 | n/a |
In 2020, Dr. Pierre Ricaud implemented Khoros Community on its website to establish an owned engagement channel. The Khoros Community deployment served as the company’s Community Management platform, and the project was built from scratch because the organization had not previously operated a customer community. The implementation was explicitly designed to drive traffic from multiple sources, including the corporate website, the customer service center, email communications, and social media, requiring careful front-end integration with the brand experience.
The deployment emphasized core Community Management capabilities such as moderated discussion forums, content publishing and curation, user profiles and reputation controls, and channel-aware engagement workflows. Integrations were implemented to route referrals and interactions between the Khoros Community and the website, customer service workflows, email touchpoints, and social channels, and the program expanded the scope of customer service and marketing operations to include community moderation and content governance. Rollout and governance work focused on aligning brand design, establishing moderation and escalation processes, and coordinating cross-functional ownership for content and channel orchestration to ensure a consistent customer experience.
|
 |
Samsung Electronics UK | Manufacturing | 1426 | $4.9B | United Kingdom | Khoros | Khoros Community | Community Management | 2020 | n/a |
In 2020, Samsung Electronics UK implemented Khoros Community as its Community Management platform to host customer forums and user-generated content on the Samsung web estate. Khoros Community was deployed to provide discussion forums, customer profiles, moderation workflows, and content publishing functions consistent with a Community Management application.
Configuration emphasized profile and functionality cookie controls, aligning forum personalization and A B testing with the site level cookie consent described in Samsung’s cookie policy. Khoros Community was configured to honor profile cookies used to deliver customized content and to support A B test instrumentation for page and feature variants, enabling targeted display of community content and controlled UX experiments.
The implementation is observable in site telemetry, with Khoros domains present alongside a broad web ecosystem. Integrations and operational touchpoints include web analytics platforms such as Adobe Experience Cloud Analytics and Google Analytics, tag and data routing via Segment, media delivery through CDNs and AWS Cloudfront, and customer engagement and support systems including Zendesk and Salesforce referenced in site integrations. Video and rich media in community threads are served alongside Brightcove and other media CDNs referenced in the Samsung cookie inventory.
Governance was structured to operate across Samsung regional web properties, with community endpoints linked to eu.community.samsung.com and multiple country domains in the Samsung web footprint. Content moderation, cookie consent alignment via TrustArc related mechanisms, and publishing workflows were central to rollout governance, ensuring community publishing and personalization adhered to Samsung’s privacy and cookie settings.
|
 |
|
Manufacturing | 30000 | $10.0B | United States | Khoros | Khoros Community | Community Management | 2020 | n/a |
|
|
|
|
Professional Services | 2400 | $470M | Netherlands | Khoros | Khoros Community | Community Management | 2020 | n/a |
|
Buyer Intent: Companies Evaluating Khoros Community
- Kroll, a United States based Professional Services organization with 6500 Employees
- Infineon Technologies, a Germany based Manufacturing company with 53599 Employees
- FinDock, a Netherlands based Banking and Financial Services organization with 40 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||