List of Kipsu Customers
Kipsu
100 N 6th St Suite 700,
Minneapolis, 55403, MN,
United States
Minneapolis, 55403, MN,
United States
1 612-503-4000
Professional Services
150
$15M
Since 2010, our global team of researchers has been studying Kipsu customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kipsu for Customer Engagement, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kipsu for Customer Engagement, Customer Support include: Hilton Manila, a Philippines based Leisure and Hospitality organisation with 450 employees and revenues of $100.0 million, Pier Sixty Six, a United States based Leisure and Hospitality organisation with 600 employees and revenues of $100.0 million, Hilton Singapore Orchard, a Singapore based Leisure and Hospitality organisation with 300 employees and revenues of $50.0 million, Margaritaville Lake Resort Lake of the Ozarks, a United States based Leisure and Hospitality organisation with 250 employees and revenues of $50.0 million, Garden of the Gods Resort and Club, a United States based Leisure and Hospitality organisation with 200 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Kipsu, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kipsu customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Garden of the Gods Resort and Club | Leisure and Hospitality | 200 | $25M | United States | Kipsu | Kipsu | Customer Engagement,Customer Support | 2019 | n/a |
In 2019 Garden of the Gods Resort and Club implemented Kipsu as its customer messaging layer within its broader Customer Engagement,Customer Support tooling. The deployment targeted front desk and guest services workflows at the Colorado Springs property, supporting reservation handling, arrivals and departures, and real-time guest communication across email and phone channels.
Kipsu was configured to support guest messaging, pre-arrival outreach, mid-stay check in messaging, and service request capture, with staff-level capabilities for adding alerts and comments to reservations and event sheets. Functional coverage included check in and checkout procedures, posting charges and account settlements, shift close processes, and documented service recovery and escalation paths consistent with front desk operating standards.
Operationally the application ran alongside the property management and operational systems referenced by staff, including Jonas, Jonas Activity Management, Sertifi, and Resqueue, enabling front desk agents to reference reservation details and note alerts for cross-department fulfillment. Kipsu supported the creation of reservation alerts and the transmission of guest requests to bell, valet, reservations, accounting, and events teams, aligning messaging workflows with daily arrival reports and event posting requirements.
Governance and workflow changes centered on standardized messaging etiquette and escalation, reinforcing requirements such as answering calls by the third ring, documenting guest interactions using the LEARN Model, and ensuring alerts were added to reservations to drive departmental follow up. The implementation emphasized operational discipline at the property level, embedding Kipsu into reservation, front desk, and guest services processes to ensure consistent handling of inquiries, requests, and service recovery.
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Hilton Manila | Leisure and Hospitality | 450 | $100M | Philippines | Kipsu | Kipsu | Customer Engagement,Customer Support | 2018 | n/a |
In 2018, Hilton Manila implemented Kipsu to support Executive Floor guest services and front office messaging, embedding the application into concierge and VIP handling workflows. The Kipsu deployment was positioned to deliver Customer Engagement,Customer Support capabilities through text concierge and guest messaging channels, aligned with Executive Lounge operational objectives.
Configuration focused on text based concierge workflows, guest preference capture, enrollment workflows and upsell messaging tied to hotel KPI scoring. Kipsu was used to log guest inquiries, manage enrollments and surface VIP preferences to Executive Floor agents, enabling standardized response templates and scripted upsell prompts consistent with customer engagement and support functional terminology.
Operational scope included the Executive Floor pre opening team, Executive Lounge agents, guest relations, concierge and telephone operator duties within the front office. Governance emphasized monthly metric tracking and enrollment processes mapped to the hotel KPI score, and staff responsibilities were adjusted during the pandemic period so Executive Floor agents covered broader front office functions while continuing to operate Kipsu as the primary text concierge channel.
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Hilton Singapore Orchard | Leisure and Hospitality | 300 | $50M | Singapore | Kipsu | Kipsu | Customer Engagement,Customer Support | 2017 | n/a |
In 2017, Hilton Singapore Orchard implemented Kipsu to centralize guest messaging and front desk engagement. Kipsu is deployed as a Customer Engagement,Customer Support application to support Guest Services and Front Office operations across the property.
The implementation emphasized real time guest messaging, in-stay service request capture, VIP guest workflows, queue management at the front desk and in-room check in support. Configuration included message routing and logging so Guest Experience Executives could input Kipsu inquiries directly into reservation records and coordinate express check out and upsell conversations.
Kipsu was configured to exchange message content with OnQ PM reservation records and to route operational service requests toward HotSOS workflows, reflecting explicit co‑use of those hotel systems. Operational coverage centered on the front desk, guest experience and concierge functions, with the platform handling telephone escalations, guest amenity requests and interdepartmental coordination with housekeeping and outlets.
Governance and process changes included embedding Kipsu into daily briefings, shift handovers and the logbook workflow, surfacing VIP profiles and special preferences to downstream teams. The deployment focused on aligning messaging workflows with room assignment, key coding and amenity setup procedures used by Guest Experience Executives.
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Margaritaville Lake Resort Lake of the Ozarks | Leisure and Hospitality | 250 | $50M | United States | Kipsu | Kipsu | Customer Engagement,Customer Support | 2023 | n/a |
In 2023, Margaritaville Lake Resort Lake of the Ozarks deployed Kipsu to centralize guest messaging and support workflows. Kipsu operates as a Customer Engagement,Customer Support application to handle front desk communications and guest-facing message orchestration.
Front desk staff used Kipsu to send welcome messages, manage check-in and check-out communications, and capture guest requests during stays, aligning with standard customer engagement capabilities such as templated messaging and automated conversation routing. The implementation aligns with operational tasks recorded by a front desk intern who checked guests in and out, processed payments, and sent welcome messages through the Kipsu system, indicating the application was embedded into reception workflows.
Operational coverage focused on front desk and guest services within the resort, with Kipsu used alongside the property PBX phone system which staff continued to manage for voice interactions. Governance emphasized embedding Kipsu into daily reception processes so staff could address guest needs through the Customer Engagement,Customer Support application and record interactions for follow up.
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Pier Sixty Six | Leisure and Hospitality | 600 | $100M | United States | Kipsu | Kipsu | Customer Engagement,Customer Support | 2018 | n/a |
In 2018, Pier Sixty Six implemented Kipsu. Kipsu, a Customer Engagement,Customer Support application, was deployed to centralize guest messaging and support front desk and concierge communications across the property.
The implementation configured Kipsu to handle guest-facing messaging workflows and concierge interactions, using message templates, routing rules, and escalation paths to coordinate requests between front desk staff and service teams. Pier Sixty Six used Kipsu as its Customer Engagement,Customer Support solution to support front desk operations, concierge services, and guest-response workflows.
Operational integration included linking Kipsu with the hotel operating systems already in use, specifically Opera and HotSOS, which enabled messaging to be associated with property management and housekeeping/maintenance workflows. The deployment covered front desk, housekeeping, restaurant, banquets, sales, and the concierge team, reflecting the platform's role in multi-department guest service orchestration.
Rollout and governance emphasized staff training and ongoing communication monitoring, with team members trained in Opera, HotSOS, and Kipsu, active monitoring of email, and established procedures for routing guest inquiries. Training of newly hired staff and daily operational practices such as two-way radio coordination were retained alongside Kipsu to ensure timely, consistent guest communications.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Kipsu Coverage
Kipsu is a Customer Engagement, Customer Support solution from Kipsu.
Companies worldwide use Kipsu, from small firms to large enterprises across 21+ industries.
Organizations such as Hilton Manila, Pier Sixty Six, Hilton Singapore Orchard, Margaritaville Lake Resort Lake of the Ozarks and Garden of the Gods Resort and Club are recorded users of
Kipsu for Customer Engagement, Customer Support.
Companies using Kipsu are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Kipsu are most concentrated in Philippines, United States and Singapore, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Kipsu across Americas, EMEA, and APAC.
Companies using Kipsu range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 100%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Kipsu include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Kipsu customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement, Customer Support.