List of Klaus Performance Management Customers
San Francisco, 94103, CA,
United States
Since 2010, our global team of researchers has been studying Klaus Performance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Klaus Performance Management for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Klaus Performance Management for Performance and Goal Management include: Epic Games, a United States based Media organisation with 4500 employees and revenues of $5.60 billion, Glovo, a Spain based Professional Services organisation with 4200 employees and revenues of $900.0 million, Liberty London, a United Kingdom based Retail organisation with 438 employees and revenues of $174.0 million and many others.
Contact us if you need a completed and verified list of companies using Klaus Performance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Epic Games | Media | 4500 | $5.6B | United States | Zendesk | Klaus Performance Management | Performance and Goal Management | 2022 | n/a |
In 2022, Epic Games implemented Klaus Performance Management in the Performance and Goal Management category. Epic Games deployed Klaus Performance Management to surface quality issues and trends across player and customer facing support interactions in the United States, with an explicit focus on CRM and support functions.
The implementation centered on Klaus QA, Klaus Performance Management's AI driven quality assurance capability, which was configured to ingest support interactions, apply automated QA scoring, and surface thematic trends and flagged issues for manual review. Klaus Performance Management was integrated with Epic Games' support and help desk stack to feed interaction data into the QA pipeline and enable continuous review of tickets and conversational support channels.
Operational coverage prioritized player facing and customer support teams in the United States, feeding QA outputs into centralized review workflows and support quality governance. Rollout emphasized reviewer assignment and score driven review queues to align quality signals with coaching and process adjustments, ensuring Klaus Performance Management became a core instrument for monitoring support quality and surfacing systemic issues.
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Glovo | Professional Services | 4200 | $900M | Spain | Zendesk | Klaus Performance Management | Performance and Goal Management | 2022 | n/a |
In 2022, Glovo implemented Klaus Performance Management across its customer support organization in the EMEA region. The Klaus Performance Management application was deployed as an enterprise QA and performance platform to analyze and automate quality assurance across high volume customer support interactions within Glovo's CRM and support operations.
Klaus Performance Management was configured to deliver automated conversation scoring, QA templates, analytics dashboards, and structured coaching workflows, consistent with Performance and Goal Management capabilities. The configuration emphasized full interaction coverage and standardized quality scoring to support routine agent evaluations and continuous coaching cycles.
Integrations were implemented with Zendesk help desk to ingest ticket and interaction data for automated review and scoring, enabling end to end QA from ticket creation through resolution. Operational scope covered customer support and CS teams across EMEA, with the platform used to centralize QA processes for high volume multilingual interactions.
Governance was organized around centralized QA templates, scoring rubrics, and coaching workflows to ensure consistent reviews and accountable escalation paths. The deployment was positioned to improve CSAT and agent coaching outcomes through automated coverage and standardized feedback, while embedding QA artifacts into ongoing performance conversations.
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Liberty London | Retail | 438 | $174M | United Kingdom | Zendesk | Klaus Performance Management | Performance and Goal Management | 2022 | n/a |
In 2022, Liberty London implemented Klaus Performance Management to automate quality assurance and improve consistency across its UK customer support channels. The deployment focused on customer support and CRM operations in the United Kingdom, using the Performance and Goal Management application to standardize review processes and align agent performance with quality criteria. The implementation leveraged Klaus Performance Management capabilities for QA scoring, structured review workflows, and automated feedback loops to support coaching and performance improvement for support agents.
Klaus QA was integrated with Zendesk for support-quality management, reflecting a multi-year joint usage relationship between the vendors prior to Zendesk completing its acquisition of Klaus, as described in the vendor announcement. Configuration emphasized automated capture of ticket-level data into reviewer scorecards, reviewer governance to ensure consistent scoring across channels, and operational workflows that routed coaching actions and quality escalations into customer support teams. Governance changes centered on standardized QA workflows and reviewer calibration to maintain consistent assessment criteria across the support organization.
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