List of Kleverr NPS Customers
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Since 2010, our global team of researchers has been studying Kleverr NPS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kleverr NPS for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kleverr NPS for Customer Experience include: Hewlett Packard Enterprise, a United States based Professional Services organisation with 61000 employees and revenues of $30.13 billion, Tyler Technologies, a United States based Professional Services organisation with 7462 employees and revenues of $2.14 billion, RUCKUS Networks, a United States based Professional Services organisation with 1150 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Kleverr NPS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kleverr NPS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hewlett Packard Enterprise | Professional Services | 61000 | $30.1B | United States | Kleverr | Kleverr NPS | Customer Experience | 2015 | n/a |
In 2015, Hewlett Packard Enterprise implemented Kleverr NPS as part of a targeted knowledge sharing assessment and program. The initiative was scoped to Customer Experience with the explicit goal of improving customer support and knowledge management outcomes across HPE support channels.
The engagement used Klever Measures and Klever Knowledge to instrument assessment workflows, standardize article publishing processes, and measure content effectiveness. Configuration emphasized knowledge-management and measurement capabilities typical for Customer Experience use cases, including feedback capture, content quality scoring, and measurement dashboards to guide publishing cadence.
Operational coverage focused on HPE United States customer support and foundation support teams, aligning knowledge publishing with support case handling and content operations. Business functions impacted included customer support, knowledge management, and content operations, with the assessment driving changes to how support content was authored and validated before publication.
Governance was operationalized through a knowledge-sharing assessment program that redefined publishing processes and measurement cadence. Outcomes reported by the engagement included reduced publishing time, lower foundation support case volume, and maintaining a Net Promoter Score of 69 in the United States, reflecting the implemented Kleverr NPS based knowledge management and measurement approach.
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RUCKUS Networks | Professional Services | 1150 | $250M | United States | Kleverr | Kleverr NPS | Customer Experience | 2020 | n/a |
In 2020, RUCKUS Networks engaged Kleverr and began a Service DNA assessment in November 2020 to identify cross-team gaps and recommend metric and knowledge-first changes under a Customer Experience initiative. The engagement is tied to Kleverr NPS as the application-level deliverable in the Customer Experience category, with the assessment and subsequent metrics-accelerator services forming the basis of implementation decisions.
Implementation scope centered on customer support and adjacent service teams across the United States, where the Service DNA assessment surfaced operational and collaboration gaps. The delivery emphasized metrics instrumentation, knowledge-first process recommendations, and a metrics-accelerator approach rather than configuration of a single named module, reflecting a services-led deployment of Kleverr NPS capabilities.
Operational changes focused on standardizing support metrics, aligning cross-team knowledge workflows, and instituting metric-driven governance for support operations. Governance recommendations included revised scorecards and knowledge stewardship responsibilities to improve collaboration between support, engineering, and service management functions.
The narrative describes Kleverr NPS as delivered through assessment and accelerator services, with explicit attention to measurement, knowledge management, and cross-functional collaboration, aimed at boosting customer support performance and teamwork per the stated engagement objectives.
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Tyler Technologies | Professional Services | 7462 | $2.1B | United States | Kleverr | Kleverr NPS | Customer Experience | 2013 | n/a |
In 2013, Tyler Technologies implemented Kleverr NPS to scale support for Texas e-filing. The Kleverr NPS deployment targeted Customer Experience improvements within Tyler's public-sector support operations, emphasizing knowledge capture, reuse, and faster case resolution. The implementation was structured to support frontline support teams and escalation engineers handling state and local government e-filing inquiries.
Klever delivered a knowledge-sharing accelerator incorporated into the Kleverr NPS implementation, commonly referred to as the Klever Accelerator program. Functional capabilities implemented included centralized knowledge capture, structured article authoring, search-driven knowledge retrieval, and standardization of support responses, reflecting common Customer Experience workflows. These components were configured to enable repeatable case resolution and reduce time to proficiency for support agents.
Operational coverage began with Tyler's Texas e-filing support and extended across the US public-sector support environment, affecting customer support, customer success, and knowledge management functions. Governance and process changes established content curation workflows, knowledge ownership assignments, and phased rollouts to support teams to maintain article quality and access controls. The initiative produced a reported 300% productivity improvement, large projected cost reductions, and improved customer satisfaction across Tyler's public-sector support operations.
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