List of Kraken Platform Customers
Octopus Energy
K House, 5th floor, 164-182 Oxford Street,
London, W1D 1NN,
United Kingdom
London, W1D 1NN,
United Kingdom
44 80 8164-1088
Professional Services
3000
$12.0B
Since 2010, our global team of researchers has been studying Kraken Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kraken Platform for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kraken Platform for Utilities Customer Care and Billing include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Npower Limited, an E.ON company, a United Kingdom based Utilities organisation with 1138 employees and revenues of $1.44 billion, Octopus Energy, a United Kingdom based Utilities organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Kraken Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kraken Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Electricity of France | Utilities | 171862 | $151.0B | France | Octopus Energy Group | Kraken Platform | Utilities Customer Care and Billing | 2023 | n/a |
In 2023 Electricity of France licensed the Kraken Platform from Octopus Energy Group's Kraken Technologies to manage its UK customer base. The engagement is scoped to the Utilities Customer Care and Billing domain and begins with a migration of five million UK customer accounts starting in the summer of 2023, with a target of project completion within 18 months.
Implementation emphasizes core Utilities Customer Care and Billing capabilities, including customer account management, billing and tariff configuration, automated billing runs and meter-to-cash workflows, and customer service case management. The deployment will also configure product catalog and billing rule extensions to support EDF's home heat and electric vehicle offerings, aligning account-level pricing, billing cycles and service entitlements.
Operational coverage is focused on EDF's UK supply and customer service functions, consolidating five million customer accounts onto Kraken Platform and enabling customer operations to provision and manage heat and EV products from a single system of record. The migration path is phased to preserve billing continuity and to onboard account and billing history incrementally into Kraken Platform.
Governance is structured around a phased migration schedule that begins in summer 2023 and aims to complete within 18 months, with sequential cutovers to control operational risk and maintain service performance. Kraken is licensed to serve over 20 million clients globally, and EDF intends to use the Kraken Platform to build on its industry-leading customer service while developing expanded home heat and electric vehicle propositions.
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Npower Limited, an E.ON company | Utilities | 1138 | $1.4B | United Kingdom | Octopus Energy Group | Kraken Platform | Utilities Customer Care and Billing | 2019 | n/a |
In 2019, Npower Limited, an E.ON company, engaged Octopus Energy Group’s Kraken Platform to address the operational impact of E.ON inheriting 2.9 million npower customers through a pan-European asset swap, using the Kraken Platform in the Utilities Customer Care and Billing category to consolidate customer-facing systems. The program was scoped to decommission six disparate account platforms and to establish a single platform and operating model for the new retail brand EON Next, with a strong emphasis on minimizing customer disruption during migration.
Implementation focused on core Utilities Customer Care and Billing capabilities delivered by the Kraken Platform, including customer account management, billing and settlement workflows, tariff and product catalogue management to support increased green product offerings, and migration tooling for bulk account onboarding and data reconciliation. Configuration work emphasized customer service case orchestration and self-service channels consistent with customer care and billing operations, and standard category integrations were anticipated for metering, payments, and channel orchestration to align billing events with customer communications.
Operational governance centered on an accelerated rollout and an operating model for EON Next that combined platform consolidation with employee and customer engagement processes, prioritizing rapid migration waves and decommissioning sequencing to reduce service fragmentation. E.ON leadership characterized the effort as entrepreneurial and cited Octopus Energy Group and Kraken as enabling partners for the rapid consolidation, and the implementation narrative centers on unifying customer care and billing functions under the Kraken Platform to support the new brand operating model.
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Octopus Energy | Utilities | 100 | $10M | United Kingdom | Octopus Energy Group | Kraken Platform | Utilities Customer Care and Billing | 2019 | n/a |
In 2019, Octopus Energy implemented Kraken Platform within its Utilities Customer Care and Billing environment to support front line customer operations. The deployment manifested in operational use by a Business Energy Specialist in Leicester from June 2019 to June 2020, where Kraken Platform and Kraken CRM were primary tools for managing customer interactions and case handling.
Configuration work focused on customer care workflows, case management and billing-aligned record handling within Kraken Platform, with staff-level scripting and query capabilities used to extend operational visibility. The Business Energy Specialist learned and applied SQL and basic Python to interrogate platform data, build ad hoc queries and surface service anomalies, aligning technical scripting with routine customer service procedures.
Operational coverage was concentrated on the customer service team in Leicester, where Kraken CRM records and platform event data were queried to identify issues proactively. These scripts and queries were used as part of daily operational routines to detect and remediate faults before they generated inbound customer contacts, embedding analytic checks into customer care workflows.
Governance and process change centered on integrating query-driven exception handling into the customer operations playbook, shifting some remediation tasks earlier in the incident lifecycle. The Kraken Platform remained the central application name in operational references and in-course learning, linking technical upskilling in SQL and Python to improved issue detection within Utilities Customer Care and Billing.
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Buyer Intent: Companies Evaluating Kraken Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Kraken Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Kraken Platform for Utilities Customer Care and Billing include:
- Jefferies, a United States based Banking and Financial Services organization with 7822 Employees
- Hostcircle United States, a United States based Communications company with 10 Employees
- Carebase United Kingdom, a United Kingdom based Healthcare organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Kraken Platform Coverage
Kraken Platform is a Utilities Customer Care and Billing solution from Octopus Energy Group.
Companies worldwide use Kraken Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, Npower Limited, an E.ON company and Octopus Energy are recorded users of
Kraken Platform for Utilities Customer Care and Billing.
Companies using Kraken Platform are most concentrated in Utilities, with adoption spanning over 21 industries.
Companies using Kraken Platform are most concentrated in France and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Kraken Platform across Americas, EMEA, and APAC.
Companies using Kraken Platform range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Kraken Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Kraken Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.