List of LiveAgent Live Chat Customers
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Since 2010, our global team of researchers has been studying LiveAgent Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveAgent Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveAgent Live Chat for Chatbots and Conversational AI include: INNPRO Poland, a Poland based Distribution organisation with 200 employees and revenues of $264.0 million, CS Apparel Group Czech Republic, a Czech Republic based Retail organisation with 700 employees and revenues of $100.0 million, Action.Able, a Philippines based Professional Services organisation with 50 employees and revenues of $5.0 million, AquaSprouts, a United States based Manufacturing organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveAgent Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveAgent Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Action.Able | Professional Services | 50 | $5M | Philippines | Quality Unit | LiveAgent Live Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Action.Able deployed LiveAgent Live Chat as a chatbot on its public website to centralize inbound customer interactions. LiveAgent Live Chat was configured as a website chat widget to handle initial conversational flows, capture visitor context, and escalate to human agents for complex queries, reflecting standard Chatbots and Conversational AI capabilities for small professional services firms.
The implementation emphasized conversational scripting, automated reply rules, session tracking, canned responses, and role based agent assignment to align with Action.Able's 50 person operational footprint. Operational coverage focused on customer support and lead capture workflows via the website embed and in platform conversation history, with governance centered on scripted responses, escalation protocols, and owner assignment for ongoing message handling.
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AquaSprouts | Manufacturing | 10 | $1M | United States | Quality Unit | LiveAgent Live Chat | Chatbots and Conversational AI | 2015 | n/a |
In 2015, AquaSprouts implemented LiveAgent Live Chat to centralize customer support across email and live chat for its aquaponics product business. The deployment began in November 2015 and was provisioned from the company’s United States base to serve customers in 10+ countries.
The implementation leveraged LiveAgent Live Chat within the Chatbots and Conversational AI category to consolidate inbound channels into a unified support inbox and ticketing workflow. Configuration work emphasized persistent conversation history, standardized response templates, and routing rules to manage and prioritize complex customer inquiries across channels.
AquaSprouts is a 10 employee manufacturer and scoped the deployment to its customer service function, using LiveAgent as the primary front-line support platform rather than an enterprise-wide system. The company reports handling more than 500 complex inquiries per month and over 100 live chat sessions monthly after deployment.
Governance changes focused on centralizing case intake and formalizing escalation paths for technical inquiries, creating standardized workflows for a small support organization. The company reports maintaining a 96.5% customer satisfaction rate following the LiveAgent Live Chat implementation, reflecting consistent service quality while operating across multiple countries.
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CS Apparel Group Czech Republic | Retail | 700 | $100M | Czech Republic | Quality Unit | LiveAgent Live Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023 CS Apparel Group Czech Republic implemented LiveAgent Live Chat to consolidate omnichannel customer service for its retail and ecommerce operations in the Czech Republic. The deployment used LiveAgent Live Chat in the Chatbots and Conversational AI category to centralize live chat, ticketing, social media and call handling into a single agent workspace for consumer-facing support teams.
The implementation focused on functional modules including live chat, knowledge base, IVR and ticketing, configured to support a unified inbox and queue management across channels. Standard Chatbots and Conversational AI workflows were applied, including automated ticket creation from chat sessions, knowledge base article surfacing to agents, and IVR routing to improve first touch response and agent context switching.
Integrations were limited to channel consolidation of social media, email, chat and telephony based on the vendor case study, enabling the rapid launch of new support lines without named third party system changes. Operational coverage targeted CS Apparel Group customer service for retail and ecommerce across the Czech Republic, with agent groups and SLA queues organized by channel and product line.
Governance and rollout proceeded quickly, with phased agent onboarding and SLA monitoring in place, and within weeks the company reported faster email response times of 75 percent average improvement and improved SLA performance for calls by 17 percent, while enabling faster provisioning of new support lines.
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Distribution | 200 | $264M | Poland | Quality Unit | LiveAgent Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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