List of LiveHelpNow Help Desk Customers
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Since 2010, our global team of researchers has been studying LiveHelpNow Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveHelpNow Help Desk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveHelpNow Help Desk for Customer Support include: OKI Crosstech, a Japan based Professional Services organisation with 3081 employees and revenues of $1.00 billion, Durham College Of Applied Arts And Technology, a Canada based Education organisation with 2600 employees and revenues of $273.0 million, Water Pik, a United States based Life Sciences organisation with 800 employees and revenues of $180.0 million, CPAP.com, a United States based Retail organisation with 65 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveHelpNow Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveHelpNow Help Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CPAP.com | Retail | 65 | $35M | United States | LiveHelpNow | LiveHelpNow Help Desk | Customer Support | 2019 | n/a |
In 2019, CPAP.com implemented LiveHelpNow Help Desk as a Customer Support application to strengthen on-site customer support for its U.S. e-commerce operations and to support customer service and CRM workflows. The deployment emphasized live chat capability as the primary customer engagement channel, directing shopper inquiries into help desk workflows and ticket creation to streamline agent response.
LiveHelpNow Help Desk was configured to deliver live chat with chat-based ticketing, agent routing, and standard help desk process flows aligned to e-commerce customer service use cases. The implementation focused on operational coverage for the customer support team serving online shoppers, and CPAP.com reported a 15% improvement in customer satisfaction after the rollout as documented in the LiveHelpNow case interview.
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Durham College Of Applied Arts And Technology | Education | 2600 | $273M | Canada | LiveHelpNow | LiveHelpNow Help Desk | Customer Support | 2016 | n/a |
In 2016, Durham College Of Applied Arts And Technology implemented LiveHelpNow Help Desk to support higher education student support and centralized help desk ticketing. The LiveHelpNow Help Desk deployment served Durham College as a Customer Support application to manage inquiries and improve service across student services and campus help desk teams.
Implementation focused on standard Customer Support capabilities including ticketing intake, live chat engagement, knowledge base management, automated routing and escalation workflows, and operational reporting for service queues. Configuration emphasized centralized ticket intake and standardized escalation to align campus support workflows and instrument query triage for IT and student services, and governance centered on role based support queues and process changes to consolidate inquiry handling within the LiveHelpNow Help Desk platform.
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OKI Crosstech | Professional Services | 3081 | $1.0B | Japan | LiveHelpNow | LiveHelpNow Help Desk | Customer Support | 2020 | n/a |
In 2020 OKI Crosstech deployed LiveHelpNow Help Desk on its corporate website to centralize front-line customer engagement for its Customer Support function. The implementation used LiveHelpNow Help Desk as the primary web-facing support application, instrumenting the site with a chat widget and web-based ticket intake to capture customer inquiries in real time.
Configuration focused on standard Customer Support capabilities, including agent-facing ticketing queues, chat session handling, knowledge base publishing, and workflow-driven ticket routing. Administration workstreams established service queues, priority routing rules, and agent roles, enabling structured handoffs between web chat interactions and asynchronous ticket follow up consistent with help desk operations.
Operational coverage centered on the customer service organization supporting the company website in Japan, with the application acting as the front door for customer contacts and incident capture. Governance emphasized ticket lifecycle procedures, escalation paths, and agent queue management to align web chat and email-sourced requests with existing support processes, while the deployment remained web-native and oriented to online customer engagement rather than on-premise infrastructure.
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Life Sciences | 800 | $180M | United States | LiveHelpNow | LiveHelpNow Help Desk | Customer Support | 2016 | n/a |
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