List of LiveVox Contact Center CRM Customers
San Francisco, 94111, CA,
United States
Since 2010, our global team of researchers has been studying LiveVox Contact Center CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveVox Contact Center CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveVox Contact Center CRM for CRM include: Royal Caribbean Group, a United States based Leisure and Hospitality organisation with 105950 employees and revenues of $16.49 billion, First National Bank of Omaha, a United States based Banking and Financial Services organisation with 4500 employees and revenues of $1.50 billion, American First Finance, a United States based Banking and Financial Services organisation with 350 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveVox Contact Center CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveVox Contact Center CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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American First Finance | Banking and Financial Services | 350 | $40M | United States | LiveVox | LiveVox Contact Center CRM | CRM | 2018 | n/a | In 2018 American First Finance deployed LiveVox Contact Center CRM to unify omnichannel engagement and payments across its US contact centers. The CRM implementation centralized Contact Manager capabilities and a unified agent desktop to support inbound and outbound servicing workflows and digital payment interactions. The deployment included explicit modules Contact Manager, IVR, chat, and SMS as core components of LiveVox Contact Center CRM, with configuration oriented toward omnichannel routing, agent scripting, and pay-by-text payment flows. Implementation work focused on orchestration of digital channels alongside telephony to increase self-service volumes and streamline agent handling. Operational coverage targeted American First Finance contact centers in the United States and impacted servicing and payments business functions, including collections and customer support. The platform integrated payments and digital channel processing as part of contact handling to drive higher digital payment adoption and reduce manual servicing effort. The engagement extended into a five year partnership and the case study reports 500 percent growth with large increases in IVR and pay-by-text volumes, outcomes that the deployment and ongoing operations tracked. Governance emphasized centralized agent desktop use and channel consolidation to standardize workflows and measurement across sites. | |
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First National Bank of Omaha | Banking and Financial Services | 4500 | $1.5B | United States | LiveVox | LiveVox Contact Center CRM | CRM | 2020 | n/a | In 2020, First National Bank of Omaha deployed LiveVox Contact Center CRM to support collections and contact center operations during the COVID-19 shift to remote work in the United States. The deployment positioned LiveVox Contact Center CRM as the agent desktop and contact manager to maintain continuity for collections workflows and agent productivity within the bank's contact center organization. The LiveVox Contact Center CRM implementation configured secure work from home connectivity and a unified multichannel routing layer to manage voice, SMS, and digital outreach consistent with CRM operational workflows. Functional modules implemented included remote coaching and call barging for supervisor support, secure payment capture embedded in the agent interaction flow, and contact manager capabilities to sequence outreach and track debtor records. These capabilities were applied to preserve collections cadence while maintaining payment compliance controls. Operational rollout emphasized rapid remote provisioning, with 68% of staff transitioning to remote work within 48 hours and approximately 90% of staff operating at or near normal productivity as reported in the case. The scope covered US-based collections and contact center teams and included configuration of multichannel routing policies, supervisor monitoring workflows, and payment governance inside LiveVox Contact Center CRM. Governance adjustments focused on remote monitoring, compliance for payment handling, and scripted agent workflows to standardize collections operations under distributed work conditions. | |
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Royal Caribbean Group | Leisure and Hospitality | 105950 | $16.5B | United States | LiveVox | LiveVox Contact Center CRM | CRM | 2021 | n/a | In 2021 Royal Caribbean Group implemented LiveVox Contact Center CRM together with LiveVox SpeechIQ to instrument contact center interactions and capture call drivers for its primarily US based operations. The deployment focused on embedding speech analytics into the CRM workflow to improve customer experience and standardize agent post call processes across contact center teams. LiveVox SpeechIQ was configured to transcribe and tag voice interactions, producing structured call driver data that was fed into LiveVox Contact Center CRM. The implementation enabled automated dispositioning and configured agent workflows within the CRM, aligning disposition codes and wrap up flows with speech analytics outputs to reduce manual processing and enforce consistent handling of customer intents. Integration work centered on linking LiveVox SpeechIQ outputs into the LiveVox Contact Center CRM record model and agent desktop, creating a closed loop between speech analytics, disposition assignment, and contact center routing logic. Operational coverage included contact center agents and CX teams, with the solution used to populate CRM fields, drive automated disposition recommendations, and accelerate post call workflows. Governance changes established standardized disposition rules and agent workflow controls in the LiveVox Contact Center CRM to operationalize speech driven insights. Outcomes documented from the SpeechIQ case study include an increase in call driver accuracy to approximately 90 percent and a reduction in post call processing time by about 20 seconds, the latter delivering substantial cost savings for Royal Caribbean Group’s US operations. |
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