List of LiveVox WEM Customers
San Francisco, 94111, CA,
United States
Since 2010, our global team of researchers has been studying LiveVox WEM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveVox WEM for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveVox WEM for Workforce Management include: Arrivia, a United States based Professional Services organisation with 1000 employees and revenues of $190.0 million, CFNA, a United States based Banking and Financial Services organisation with 300 employees and revenues of $50.0 million, Firestone Complete Auto Care, a United States based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveVox WEM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveVox WEM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arrivia | Professional Services | 1000 | $190M | United States | LiveVox | LiveVox WEM | Workforce Management | 2021 | n/a |
In 2021 Arrivia implemented LiveVox WEM to transform contact center operations across subscription, membership, travel and back-office functions in the United States. LiveVox WEM was deployed as the Workforce Management capability within LiveVox’s unified CCaaS platform to centralize scheduling, forecasting and agent productivity controls for customer facing and sales teams.
The implementation emphasized workforce optimization modules and agent productivity tooling, with category aligned capabilities inferred to include demand forecasting, intraday scheduling, real time adherence, and performance dashboards that inform shift assignments and capacity planning. Deployment followed a centralized SaaS CCaaS architecture model, consolidating WEM data and agent tooling to provide consistent operational workflows and reporting across contact center queues.
Operational scope covered sales operations and broader contact center staff in the United States, and governance shifted toward centralized workforce planning and agent performance monitoring to standardize scheduling and adherence processes. Arrivia reported productivity improvements of up to 20% for sales operations following the deployment of LiveVox WEM.
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CFNA | Banking and Financial Services | 300 | $50M | United States | LiveVox | LiveVox WEM | Workforce Management | 2022 | n/a |
In 2022, CFNA implemented LiveVox WEM as part of a 12 month, 16 application customer experience transformation to modernize its contact center and customer service operations in the United States. The deployment was scoped to CFNA, the consumer credit division of Bridgestone Americas, and targeted scheduling, staffing, and agent engagement workflows for its US contact center operations.
The implementation used LiveVox WEM within LiveVox's unified CCaaS 2.0 platform, leveraging the vendor announced integration of CRM and AI capabilities alongside workforce engagement features. Configuration work centered on Workforce Management capabilities, including demand forecasting, schedule generation, intraday adherence monitoring, and performance reporting to align agent capacity with anticipated contact volumes.
Integrations were executed against the LiveVox CCaaS stack, using the platform's integrated CRM and AI layers to inform routing logic, skills aligned scheduling, and real time adherence alerts. Operational coverage included contact center agents, workforce planners, supervisors, and customer service operations across CFNA's US sites, with administrative controls exposed for schedule and policy management.
Governance and rollout were organized within the 12 month program that encompassed 16 CX applications, indicating a phased deployment and centralized WEM governance to standardize scheduling rules and intraday processes across the contact center. The narrative emphasizes architectural consolidation around LiveVox WEM and the platform's CRM and AI components to unite workforce planning with agent engagement capabilities.
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Firestone Complete Auto Care | Automotive | 10 | $1M | United States | LiveVox | LiveVox WEM | Workforce Management | 2022 | n/a |
In 2022, Firestone Complete Auto Care implemented LiveVox WEM to support its US customer-service operations, leveraging Workforce Management capabilities to streamline contact center workflows and measure customer effort. The company and LiveVox co-presented a case-study session through Firestone DIRECT that documented use of LiveVox to reduce customer effort, signaling operational adoption of LiveVox WEM within its customer-service strategy.
Configuration and usage focus on workforce engagement management patterns common to the Workforce Management category, including agent and manager performance workflows, scheduling and adherence controls, and real-time monitoring to inform coaching and shift adjustments, though the session did not enumerate specific modules. The implementation is centered on contact center operations in the United States and on embedding customer effort measurement into manager workflows and operational cadence to guide process refinements and agent coaching.
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