List of Logica Infotech CX Platform Customers
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Since 2010, our global team of researchers has been studying Logica Infotech CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Logica Infotech CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Logica Infotech CX Platform for Customer Experience include: Chilexpress, a Chile based Transportation organisation with 190 employees and revenues of $57.0 million, Clearlife, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Logica Infotech CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Logica Infotech CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chilexpress | Transportation | 190 | $57M | Chile | Logica Infotech | Logica Infotech CX Platform | Customer Experience | 2022 | n/a |
In 2022, Chilexpress implemented the Logica Infotech CX Platform to centralize customer feedback and experience workflows for its logistics and transportation operations across Chile. The Logica Infotech CX Platform is deployed as a Customer Experience solution to capture multi-channel feedback and support programmatic CX management across operational teams.
Module usage is inferred from public product listings and likely includes survey management, NPS and CSAT tracking, and CX analytics modules to aggregate feedback, score satisfaction and segment responses for operational follow up. These capabilities support structured survey campaigns, automated NPS calculation and dashboarding for service quality monitoring, aligning analytics to customer service workflows. Configuration and automation emphasis is likely on survey cadence, scoring rules and dashboard configuration for CX analysts.
The deployment scope is national, focused on transportation and delivery operations rather than back-office financial or HR systems, and targets customer service and operations functions responsible for delivery performance and claims handling. Governance changes would center on survey governance, cadence planning and role-based access for CX analysts and contact center staff, ensuring the Logica Infotech CX Platform provides standardized feedback to operational processes. Rollout patterns inferred for this Customer Experience platform emphasize staged survey program activation and progressive dashboard access for operations and service teams.
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Clearlife | Healthcare | 10 | $1M | United States | Logica Infotech | Logica Infotech CX Platform | Customer Experience | 2023 | n/a |
In 2023, Clearlife implemented the Logica Infotech CX Platform in a Customer Experience deployment to support healthcare BPO activities focused on medical billing and coding. Vendor directories list Clearlife as a client of Logica Infotech for healthcare BPO and medical billing work, and the engagement covered medical billing and coding processes and back office support across healthcare and insurance workflows. The Logica Infotech CX Platform was applied to customer experience functions such as claims processing orchestration, billing cycle management, and coding quality control consistent with the vendor's service descriptions.
Module usage is inferred to include Logica Infotech CHI Express and Haapi components for case management and workflow automation, based on vendor product and service descriptions rather than a named public case study. Operational scope centered on back office departments responsible for billing, coding, payer reconciliation, and related insurance administration, with configuration emphasis on role based access, transaction tracking, and audit ready records to support regulatory requirements. Governance and process work focused on embedding the CX platform into existing billing and coding routines, standardizing case handling and exception workflows across the service delivery team.
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