List of LogMeIn GoTo Contact Center Customers
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Since 2010, our global team of researchers has been studying LogMeIn GoTo Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LogMeIn GoTo Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LogMeIn GoTo Contact Center for Call Center include: Advanced Reconstructive Surgery Alliance, a United States based Healthcare organisation with 150 employees and revenues of $40.0 million, Vista Healthcare, a United States based Healthcare organisation with 200 employees and revenues of $30.0 million, H2H Enrollments, a United States based Professional Services organisation with 30 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using LogMeIn GoTo Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LogMeIn GoTo Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advanced Reconstructive Surgery Alliance | Healthcare | 150 | $40M | United States | GoTo (formerly LogMeIn) | LogMeIn GoTo Contact Center | Call Center | 2024 | n/a |
In 2024 Advanced Reconstructive Surgery Alliance implemented LogMeIn GoTo Contact Center, a Call Center application, across its U.S. practices to improve patient connectivity, scalability, and reporting. The deployment centralized cloud contact center capabilities for patient outreach and inbound call handling while standardizing monitoring and analytics across clinic sites.
Configuration emphasized built-in analytics, presence indicators, and adjustable dial plans to support real time staffing and queue management. LogMeIn GoTo Contact Center was configured to surface connection and presence metrics to supervisors, enabling operational staff to change dial plans and reassign agents without code changes.
Operational scope covered patient access and contact center operations across ARSA U.S. locations, aligning scheduling, call handling, and front office staffing with the contact center platform. Within six months ARSA recorded connection rates rising from 63% to 89% and experienced faster first call resolution, outcomes attributed to analytics driven staffing adjustments and presence based routing.
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H2H Enrollments | Professional Services | 30 | $7M | United States | GoTo (formerly LogMeIn) | LogMeIn GoTo Contact Center | Call Center | 2024 | n/a |
In 2024, H2H Enrollments deployed LogMeIn GoTo Contact Center as a Call Center solution to support benefits enrollment, HR, and payroll communications across its United States operations. The implementation concentrated on agent teams at the 30 person professional services firm, centralizing inbound voice handling, voicemail, and contact workflows for enrollment and payroll support.
The deployment included the AI Optimization add on to provide AI driven notes and sentiment analysis, and it configured smart call routing and protected wrap up time to reduce agent overload. Voicemail workflows were streamlined and agent interfaces were adjusted to prioritize first call resolution and accelerate after call work. Built in contact center analytics and reporting were enabled to increase visibility into queue performance and agent productivity.
LogMeIn GoTo Contact Center was provisioned as a cloud hosted contact center platform and was operationally integrated into HR, payroll, and benefits enrollment processes rather than as a standalone phone system. Operational scope covered benefits enrollment, HR, and payroll functions in the United States, with agents and supervisors using the platform for day to day call handling and reporting.
Governance refinements focused on enforcing routing rules and protected wrap up time, and on updating shift planning and voicemail ownership to align agent workload with the new smart routing. Reported outcomes included improved first call resolution, reduced agent overload, streamlined voicemails and agent workflows, and increased reporting visibility and team productivity.
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Vista Healthcare | Healthcare | 200 | $30M | United States | GoTo (formerly LogMeIn) | LogMeIn GoTo Contact Center | Call Center | 2024 | n/a |
In 2024, Vista Healthcare implemented LogMeIn GoTo Contact Center across approximately 20 Utah locations. The deployment centralized telephone infrastructure and modernized patient access workflows using the Call Center application to unify inbound communications and standardize agent handling.
The implementation configured queue-based workforce analytics and callback handling capabilities, and it standardized queue management and real-time supervisory dashboards. LogMeIn GoTo Contact Center was used to provision unified phone systems, route calls through prioritized queues, and surface workforce metrics for operational oversight.
Operational coverage focused on patient access and contact center teams across roughly 20 sites in Utah, with daily use by scheduling staff, front-desk agents, and contact center supervisors. Business functions impacted include patient access operations, appointment scheduling, inbound patient communication handling, and contact center supervision.
After implementation Vista Healthcare reduced average call response times to under 20 seconds and raised callback handling to around 90 percent, outcomes explicitly linked to improved patient satisfaction and staff productivity. These results reflect the Call Center deployment delivering faster response and higher callback resolution for patient-facing operations.
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