List of Loyal CRM Customers
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United States
Since 2010, our global team of researchers has been studying Loyal CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Loyal CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Loyal CRM for CRM include: Lifepoint Health, a United States based Healthcare organisation with 50000 employees and revenues of $8.80 billion, Ahs Management Company, a United States based Healthcare organisation with 24900 employees and revenues of $5.97 billion, Scionhealth, a United States based Healthcare organisation with 15000 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using Loyal CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Loyal CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ahs Management Company | Healthcare | 24900 | $6.0B | United States | Loyal Health | Loyal CRM | CRM | 2023 | n/a |
In 2023 Ardent Health deployed Loyal CRM from Loyal Health across 30 hospitals and 200 plus sites in the United States, using the application as the foundation for consumer engagement and patient access modernization. Loyal CRM is positioned in the CRM category to provide centralized visibility into appointment inventory and to support enterprise level forecasting for scheduling capacity.
The implementation emphasizes CRM and digital engagement modules, including patient contact and profile management, appointment scheduling orchestration, registration workflow automation, and post care communications management. Configurations focused on consumer search and scheduling pathways and on automating outreach sequences for pre visit confirmation and post visit follow up, using Loyal CRM as the system of record for engagement activities.
Operational coverage spans patient access, scheduling operations, registration teams, and post care outreach across the multi hospital footprint, aligning front end access workflows across sites. The deployment is intended to create enterprise level appointment inventory visibility and to support forecasting of capacity and demand through the Loyal CRM platform.
Governance and rollout were organized as a multi hospital enterprise initiative to standardize scheduling and registration processes and to centralize oversight of patient engagement workflows. The program is described as using Loyal CRM and Loyal Health’s consumer engagement suite as the basis for improving care search, scheduling, registration, and post care communications across Ardent Health Services.
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Lifepoint Health | Healthcare | 50000 | $8.8B | United States | Loyal Health | Loyal CRM | CRM | 2017 | n/a |
Lifepoint Health implemented Loyal CRM in 2017. In 2021 Lifepoint expanded that relationship into a five-year strategic partnership to deploy Loyal’s platform across its 80+ U.S. hospitals, extending CRM usage systemwide for consumer engagement and conversational touchpoints.
The implementation embedded Loyal’s chatbot, provider data management, search, and reviews modules as core components of Loyal CRM. Configuration emphasized conversational workflows, provider directory normalization, search relevance tuning, and review moderation to support patient-facing discovery and scheduling journeys.
Operational coverage was platform-wide across more than 80 hospitals in the United States, aligning Loyal CRM with hospital marketing, consumer access and service line digital channels to standardize patient engagement. Deployment patterns described a phased rollout of chat and search capabilities to front-line consumer channels and provider data management to centralized data stewards.
Governance was structured around the five-year partnership, with centralized oversight for provider data curation, content and review policies, and phased adoption playbooks for hospital teams. Process changes focused on operationalizing conversational routing, review moderation workflows and maintaining a single source of provider truth within the Loyal CRM platform.
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Scionhealth | Healthcare | 15000 | $3.0B | United States | Loyal Health | Loyal CRM | CRM | 2023 | n/a |
In 2023 ScionHealth implemented Loyal CRM, Loyal's CRM solution, to run targeted email and SMS campaigns and close care gaps across its U.S. markets. The deployment focused on CRM-driven patient outreach and scheduling orchestration, with Loyal CRM positioned as the system of record for campaign management and care gap workflows in the CRM category.
The implementation configured campaign management for targeted email and SMS messaging, care gap tracking to flag patients due for preventive services, and scheduling workflows to convert outreach into appointments. Loyal CRM was used to operationalize enrollment lists, automated messaging sequences, and outreach cadence typical of patient engagement CRM deployments.
Integrations were explicitly scoped to the health system's EHR for scheduling synchronization, enabling two-way appointment status updates between Loyal CRM and the EHR. Operational coverage spanned ScionHealth markets across the United States and impacted clinical access, care management, and patient contact center functions as part of coordinated population health outreach.
Governance changes centralized outreach ownership within a CRM-driven operating model and aligned scheduling processes between care management teams and contact centers. The implementation generated a 17% increase in Medicare Annual Wellness Visits and produced roughly $890K in revenue since August 2023, outcomes reported as part of the Loyal CRM deployment.
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