List of Lumen SD-WAN Customers
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Since 2010, our global team of researchers has been studying Lumen SD-WAN customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lumen SD-WAN for SD-WAN from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lumen SD-WAN for SD-WAN include: Massey Services, a United States based Professional Services organisation with 2500 employees and revenues of $400.0 million, Accolade, Inc, a United States based Professional Services organisation with 2350 employees and revenues of $310.0 million, Koch Trucking, a United States based Transportation organisation with 1500 employees and revenues of $275.0 million, Hanmi Bank, a United States based Banking and Financial Services organisation with 500 employees and revenues of $260.0 million and many others.
Contact us if you need a completed and verified list of companies using Lumen SD-WAN, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lumen SD-WAN customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accolade, Inc | Professional Services | 2350 | $310M | United States | Lumen Technologies | Lumen SD-WAN | SD-WAN | 2023 | n/a |
In 2023, Accolade, Inc deployed Lumen SD-WAN to optimize cloud data routing and contact center connectivity across the United States. The deployment used Lumen SD-WAN with Versa Networks and was paired with Dedicated Internet Access to address voice quality and cloud application performance for customer support operations.
The implementation of Lumen SD-WAN concentrated on core SD-WAN capabilities including centralized orchestration, application-aware traffic steering, and quality of service controls to prioritize contact center voice traffic. Configuration emphasized cloud routing optimization and WAN path selection to reduce latency and stabilize media flows, consistent with standard SD-WAN functional workflows.
Integrations for the rollout explicitly included Versa Networks as the SD-WAN software fabric and Dedicated Internet Access for last-mile connectivity, creating a managed overlay across Accolade’s WAN. Operational scope targeted IT and networking teams and the contact center function, with deployment limited to the United States and focused on improving call quality and cloud connectivity for support services.
Governance and operational changes documented in the case study centered on centralized network policy management and network operations alignment to support contact center performance needs. The case study reports improved call quality and a reported 40% monthly cost reduction versus the prior solution, outcomes presented as measured results of the Lumen SD-WAN with Versa Networks deployment.
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Hanmi Bank | Banking and Financial Services | 500 | $260M | United States | Lumen Technologies | Lumen SD-WAN | SD-WAN | 2025 | n/a |
In 2025, Hanmi Bank implemented Lumen SD-WAN. The SD-WAN deployment targeted branch network performance and scalability across Hanmi Bank's 32 branches and eight loan production offices in nine states. Hanmi had been operating an MPLS-based network that averaged about 10 Mbps, which constrained modern SaaS and IoT application performance.
The implementation configured Lumen Dedicated Internet Access and Lumen IP VPN alongside Lumen SD-WAN to provide high-bandwidth links and enhanced security controls. Hanmi redesigned and expanded data center bandwidth and routing to leverage the SD-WAN's application aware steering, centralized policy enforcement, and traffic prioritization for core banking applications and SaaS services.
Operational rollout covered all locations with centralized provisioning and ongoing service orchestration managed through Lumen, enabling Hanmi to request new services at specific sites and have those changes handled by the vendor. The Lumen account representative model reduced operational friction, demonstrated when Lumen coordinated with an off-net internet provider within 30 minutes to restore branch connectivity the same day.
Governance and process changes consolidated telecom billing and simplified service ordering, reducing billing paperwork by 99% and cutting telecom expenses by 40%, with reported annual savings of $1.2M. The deployment affected IT infrastructure, branch operations, and customer-facing services by increasing available bandwidth and reliability, supporting Hanmi Bank's ability to deliver consistent banking services to its communities.
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Koch Trucking | Transportation | 1500 | $275M | United States | Lumen Technologies | Lumen SD-WAN | SD-WAN | 2022 | n/a |
In 2022, Koch Trucking deployed Lumen SD-WAN to centralize and remotely manage network resources from its Minnesota headquarters. The deployment used Lumen SD-WAN in the SD-WAN category to consolidate edge connectivity across U.S. operations, targeting improved redundancy, device control and overall productivity.
The implementation applied central orchestration, a centralized management plane, failover and redundancy controls, remote device management and monitoring to enforce consistent network configurations across distributed terminals. These capabilities enabled network administrators to push configuration changes, monitor link performance and control edge device lifecycles from a single console.
Operational scope covered Koch Trucking's U.S. sites with IT and network operations teams owning rollout and steady state operations, and the Minnesota headquarters serving as the central management point. The solution was configured to leverage diverse local circuits and distributed edge appliances to increase resilience and support scalable expansion of networked sites.
Governance shifted toward centralized network policy and remote operations to standardize configurations and accelerate provisioning as part of an IT and networking modernization effort. Lumen's customer narrative explicitly frames the engagement as enabling scalable expansion and improved operational reliability and cites improved redundancy, device control and productivity across Koch Trucking's U.S. operations.
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Professional Services | 2500 | $400M | United States | Lumen Technologies | Lumen SD-WAN | SD-WAN | 2024 | Fujitsu |
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Buyer Intent: Companies Evaluating Lumen SD-WAN
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