List of M2 Technology CommTrak Customers
Booragoon, 6154, WA,
Australia
Since 2010, our global team of researchers has been studying M2 Technology CommTrak customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased M2 Technology CommTrak for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using M2 Technology CommTrak for CRM include: Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, Edenlife Australia, a Australia based Construction and Real Estate organisation with 25 employees and revenues of $10.0 million, Rawan Perfumes & Cosmetics Trading, a United Arab Emirates based Retail organisation with 19 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using M2 Technology CommTrak, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The M2 Technology CommTrak customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Edenlife Australia | Construction and Real Estate | 25 | $10M | Australia | M2 Technology | M2 Technology CommTrak | CRM | 2023 | n/a |
In 2023, Edenlife Australia implemented M2 Technology CommTrak to support CRM for its Australian community-living operations. Edenlife appears to use M2 Technology CommTrak to manage contact records, the sales pipeline and resident service workflows across property and community management functions. The deployment is aligned to operational coverage that includes resident services, on-site operations and central sales and administration teams. The company size of 25 employees suggests a centralized configuration and user access model calibrated for a small organization.
Module usage is inferred from the vendor feature set and appears to include contact and lead management, opportunity and pipeline management, case or service request tracking for residents, scheduling and task management, and operational reporting dashboards. Configurations likely emphasize tenant record schemas, service ticket lifecycles and workflow automation for resident requests, supplemented by role based permissions for property managers and service staff. The narrative is based on public vendor listings and inferred feature alignment rather than direct vendor confirmation.
The purchase and go-live timing is estimated from available vendor information, with rollout focused on Australian community sites and the central operations team. Governance and process changes likely included consolidation of service intake workflows, assignment rules for resident requests and establishment of CRM ownership within operations and resident services. No specific third party integrations or implementation partners are published by the vendor, so integrations are not asserted in this account.
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Rawan Perfumes & Cosmetics Trading | Retail | 19 | $2M | United Arab Emirates | M2 Technology | M2 Technology CommTrak | CRM | 2023 | n/a |
In 2023, Rawan Perfumes & Cosmetics Trading implemented M2 Technology CommTrak as its CRM. The small United Arab Emirates retail operator with 19 employees deployed the M2 Technology CommTrak CRM to consolidate customer records and to support structured service and support workflows for fitness equipment customers across the UAE and broader GCC region.
Module usage is inferred from the vendor feature list and centers on service tickets and job management, customer account and contact management, scheduling and dispatch workflows, and case tracking for customer support. Configuration work likely focused on ticket lifecycle states, job scheduling templates, service history capture, and role based access controls for sales and service users to align with retail aftersales processes.
Operational coverage targeted sales, aftersales service and customer support functions, with deployment supporting field service coordination for fitness equipment clients across the UAE and GCC. Governance changes associated with the rollout likely included standardizing support intake, formalizing service assignment and escalation workflows, and centralizing service records to create a single source of truth for customer interactions.
The implementation and go live year is estimated from vendor listings as 2023, and the record of M2 Technology CommTrak use by GymCare informed the inference that Rawan Perfumes & Cosmetics Trading is utilizing M2 Technology CommTrak for CRM driven service ticketing and customer support workflows.
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Telstra | Communications | 36093 | $22.9B | Australia | M2 Technology | M2 Technology CommTrak | CRM | 2023 | n/a |
In 2023 Telstra implemented M2 Technology CommTrak as a CRM to manage customer interactions and sales across Australia. The deployment is recorded in vendor materials that list Telstra among companies using CommTrak for CRM, workflow and integrations.
The implementation centers on core CRM capabilities in M2 Technology CommTrak, including contact and account management, sales pipeline tracking, workflow automation, and inferred ticketing, job management and inventory modules drawn from the vendor feature set. Configuration work emphasized workflow orchestration and role based access to align sales and service workflows with Telstra business processes.
Integrations were implemented to support end to end customer engagement and sales operations across Australia, enabling data flows between CommTrak and Telstra operational functions responsible for customer interactions and field execution. The implementation scope aligns with enterprise CRM usage for sales and service teams rather than isolated point solutions.
Governance focused on centralized CRM stewardship and standardized workflows to ensure consistent customer records and process orchestration across affected teams. Vendor documentation and the implementation year estimate are based on M2 Technology materials listing Telstra as a CommTrak customer, and module usage is inferred from publicly stated CommTrak capabilities.
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