List of MadCap Flare Customers
San Diego, 92122, CA,
United States
Since 2010, our global team of researchers has been studying MadCap Flare customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MadCap Flare for Document Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MadCap Flare for Document Management include: Hewlett Packard Enterprise United States, a United States based Professional Services organisation with 67000 employees and revenues of $34.30 billion, Blackbaud, a United States based Professional Services organisation with 3200 employees and revenues of $1.11 billion, BRE Group, a United Kingdom based Construction and Real Estate organisation with 650 employees and revenues of $100.0 million, Ermha, a Australia based Healthcare organisation with 345 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using MadCap Flare, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MadCap Flare customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blackbaud | Professional Services | 3200 | $1.1B | United States | Madcap Software | MadCap Flare | Document Management | 2012 | n/a |
In 2012, Blackbaud implemented MadCap Flare to modernize and centralize product documentation. MadCap Flare was deployed as a Document Management solution to consolidate product documentation, knowledgebase articles, in-product Help, and self-paced tutorials for its cloud software customers in the United States.
The implementation emphasized single source authoring and extensive content reuse, using global project linking to share topics and media across multiple product lines. Configuration included automated builds and faster publishing workflows to support frequent updates, reducing manual handoffs in documentation production.
Operational coverage centered on customer-facing documentation and support channels, specifically knowledgebase delivery, embedded in-product Help, and self-paced tutorial publishing for Blackbaud’s cloud offerings. The scope addressed documentation delivery across multiple product lines and aligned authoring workflows for product, support, and training teams.
Governance moved toward a centralized content repository and standardized publishing processes, leveraging MadCap Flare’s reuse and build automation capabilities to improve maintainability and consistency. The implementation explicitly improved documentation delivery and maintainability across Blackbaud’s product portfolio.
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BRE Group | Construction and Real Estate | 650 | $100M | United Kingdom | Madcap Software | MadCap Flare | Document Management | 2016 | n/a |
In 2016, BRE Group implemented MadCap Flare to single-source and publish online Help, downloadable PDFs, and printed manuals supporting BREEAM assessment schemes across the United Kingdom and international markets. MadCap Flare was deployed as the core technical documentation and publications tool in the Document Management category, centralizing authoring and multi-channel publishing for assessment content.
The implementation configured topic-based single-source authoring and outputs for online Help, PDF generation, and print publishing, and it incorporated MadCap Analyzer and MadCap Contributor to identify content quality issues and enable collaborative editing among authors and assessors. Functional capabilities implemented included reuse of topics and conditional content filtering to manage multiple manual versions and automated build processes for consistent multi-format outputs.
Operational coverage focused on BRE Group technical documentation and publications teams responsible for BREEAM schemes, improving consistency across manual versions and reducing manual production time. Governance and process changes emphasized single-source content ownership, editorial review workflows via MadCap Contributor, and regular Analyzer-driven quality reviews to prioritize remediation across releases.
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Ermha | Healthcare | 345 | $75M | Australia | Madcap Software | MadCap Flare | Document Management | 2015 | n/a |
In 2015, Ermha implemented MadCap Flare as a core document management platform to formalize its MadCap enterprise and support training, vocational pathways and retail work programs. Ermha implemented MadCap Flare, a Document Management application, to centralize creation and publication of client-facing training materials and enterprise learning packages for its community services operations.
The deployment emphasized Document Management capabilities typical of MadCap Flare, including single-source authoring, topic-based content reuse, template-driven publishing and version control, combined with centralized content repositories for program learning materials. Configuration focused on producing modular training packages and standardized documentation for use across client programs, Opportunity Shops and Ermha Retail, with publishing workflows to generate multi-channel outputs for trainers and supervisors.
Operational scope covered Ermha’s MadCap enterprise operations, training coordinators, employment and retail program staff, and Opportunity Shop managers, aligning content production with vocational placement and on-the-job training activities. The implementation was described as part of an enterprise business plan to increase training places and to embed MadCap Flare into vocational pathways, partnership development and funding exploration efforts, rather than integration with externally named enterprise systems.
Governance and rollout priorities included evolving MadCap enterprise business models, identifying new training package and enterprise funding sources, and increasing the number of training places available to clients. Success criteria cited in Ermha planning were a financially self-sufficient MadCap enterprise business model, more clients engaged in MadCap training and employment, more clients transitioning to mainstream employment, education or training, greater client engagement in retail work and training, stronger Opportunity Shop profiles in the community, and expanded meaningful activity options and partnership pathways.
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Professional Services | 67000 | $34.3B | United States | Madcap Software | MadCap Flare | Document Management | 2011 | Tech-Tav |
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Buyer Intent: Companies Evaluating MadCap Flare
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