List of MasterControl Nonconformance Management Customers
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Since 2010, our global team of researchers has been studying MasterControl Nonconformance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MasterControl Nonconformance Management for Quality Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MasterControl Nonconformance Management for Quality Management include: Fagron, a Belgium based Life Sciences organisation with 3035 employees and revenues of $735.0 million, WD-40, a United States based Retail organisation with 615 employees and revenues of $488.0 million, Northeast Scientific, a United States based Healthcare organisation with 50 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using MasterControl Nonconformance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fagron | Life Sciences | 3035 | $735M | Belgium | MasterControl | MasterControl Nonconformance Management | Quality Management | 2021 | n/a |
In 2021, Fagron implemented MasterControl Nonconformance Management as part of a broader MasterControl Quality Excellence rollout across multiple US and European sites, aligning the deployment with its Quality Management strategy. The initiative targeted harmonization of QA processes across site boundaries and centralized nonconformance handling within a single Quality Management application footprint.
The deployment emphasized MasterControl Nonconformance Management together with expanded Quality Event and CAPA workflows, configuring event capture, deviation classification, investigation case management, and corrective action linkage. Configuration work included automated routing and approval chains, standardized deviation reporting templates, and audit-ready quality event records to support consistent investigation and closure procedures.
Operational coverage spanned quality assurance and manufacturing functions at multiple US and European production sites, with the application used to unify deviation handling and quality event lifecycle management across those locations. The implementation supported process harmonization activities intended to reduce variation in deviation processing and to establish a single source of truth for nonconformance data across sites.
Governance changes incorporated centralized quality event workflows and a standardized CAPA governance model, enabling consistent escalation and sign off across regions. Reported outcomes from the rollout include a 50% reduction in deviation times and a 100% improvement in right first time metrics, as stated in the implementation announcement.
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Northeast Scientific | Healthcare | 50 | $13M | United States | MasterControl | MasterControl Nonconformance Management | Quality Management | 2021 | n/a |
In 2021, Northeast Scientific implemented MasterControl Nonconformance Management as part of a broader deployment of MasterControl Quality Excellence and Manufacturing Excellence in the Quality Management category. The deployment targeted manufacturing and quality functions in the United States, focused on digitizing document control, training, and manufacturing records to improve regulatory readiness.
Configuration centered on document control, training management, electronic manufacturing records, and quality event workflows including CAPA and deviation handling, with MasterControl Nonconformance Management integrated into the Quality Event/CAPA/deviation capabilities. The implementation centralized nonconformance records, routed investigations, and linked CAPA and validation artifacts to SOPs and training records to maintain traceability across quality processes.
Operational coverage aligned manufacturing and quality teams to a unified record lifecycle supporting regulatory submission workflows, notably multiple simultaneous 510(k) submissions. Governance changes formalized electronic change control and training assignment tied to SOP updates and validation protocols, enabling consistent audit evidence and role based responsibilities across departments.
Documented outcomes included improved audit readiness and accelerated regulatory submissions, with faster SOP, training, and validation cycles and support for concurrent 510(k) submissions. The MasterControl Nonconformance Management deployment connected quality event handling with document and training controls to support manufacturing and quality business functions.
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WD-40 | Retail | 615 | $488M | United States | MasterControl | MasterControl Nonconformance Management | Quality Management | 2019 | n/a |
In 2019, WD-40 deployed MasterControl Nonconformance Management to unify quality and supplier and manufacturing processes across its globally dispersed contract manufacturing organizations. The deployment positioned MasterControl Nonconformance Management as a centralized Quality Management solution to standardize nonconformance reporting and improve cross-site visibility.
Configuration emphasized standardized nonconformance reporting workflows, supplier and manufacturing process controls, and formalized event tracking to accelerate resolution of quality events. The implementation supported quality and manufacturing functions by creating consistent data capture and reporting across contract manufacturers.
MasterControl QMS drove visibility and consistency across Asia, Europe and the Americas, with explicit coverage of global and US contract manufacturers. Global and US outcomes included improved BOM processes and better right first time metrics as reported in the case study.
Governance work centered on establishing standardized reporting rules and cross-site process consistency to enable faster identification and resolution of nonconformances. Operational scope encompassed supplier management and manufacturing quality oversight across WD-40’s CMO network.
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