List of Matrix42 Service Management Customers
Neu-isenburg, 63263,
Germany
Since 2010, our global team of researchers has been studying Matrix42 Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Matrix42 Service Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Matrix42 Service Management for IT Service Management include: Magna International, a Canada based Manufacturing organisation with 179000 employees and revenues of $42.80 billion, Rosneft Deutschland GmbH, a Germany based Oil, Gas and Chemicals organisation with 335000 employees and revenues of $10.54 billion, Rhenus, a Germany based Transportation organisation with 40000 employees and revenues of $7.50 billion, FAYAT Group, a France based Construction and Real Estate organisation with 21505 employees and revenues of $4.92 billion, KWS Saat, a Germany based Consumer Packaged Goods organisation with 5414 employees and revenues of $1.95 billion and many others.
Contact us if you need a completed and verified list of companies using Matrix42 Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Matrix42 Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FAYAT Group | Construction and Real Estate | 21505 | $4.9B | France | Matrix42 | Matrix42 Service Management | IT Service Management | 2015 | n/a |
In 2015, FAYAT Group implemented Matrix42 Service Management. The deployment established a global IT Service Management capability across the group's IT operations, consolidating service desk and endpoint management processes under a single platform.
Matrix42 Service Management was configured to support core ITSM workflows including incident management, change management, asset and configuration tracking, a service catalog, and user self-service, aligning platform modules with enterprise ticketing and lifecycle processes. Automation of routine ticket routing and standardized approval workflows were implemented to enforce process consistency across sites.
Operational scope included internalization of computer equipment distribution and the rollout of a workstation security solution, with Matrix42 Service Management used to coordinate provisioning, maintain asset records, and monitor endpoint security status. The platform supported IT operations, helpdesk teams, and endpoint management functions across the group.
Governance for the program included participation in the development and monitoring of budgets and the IS strategy, embedding ITSM workflows into governance forums and change control processes. Latest achievements noted in the program were the implementation of the global IT Service Management solution Matrix42 Service Management, internalization of equipment distribution, and deployment of a workstation security solution.
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Georg Fischer B.V. & Co. KG | Manufacturing | 1129 | $494M | Germany | Matrix42 | Matrix42 Service Management | IT Service Management | 2015 | n/a |
In 2015, Georg Fischer B.V. & Co. KG implemented Matrix42 Service Management as its IT Service Management platform for Georg Fischer Automotive operations, centralizing ticketing and standardizing support processes. The Matrix42 Service Management deployment was positioned to consolidate service desk intake and provide a single operational backbone for IT support and service delivery functions within the automotive business unit.
The implementation included core IT Service Management capabilities aligned with ITIL, including a centralized service desk, incident management, change management, asset management and a configuration management data approach. Configuration workstreams emphasized workflow automation, SLA enforcement, self-service portal provisioning and catalog-driven request fulfillment, with forms and approvals designed to reflect manufacturing support patterns.
Integrations were a focal point of the rollout, with the current project delivering a T-Systems SMBB Interface Adapter to Matrix42 Service Desk to enable structured ticket exchange between the external service provider and the internal service desk. Operational coverage targeted IT and application support teams serving Georg Fischer Automotive, with the Matrix42 Service Management instance acting as the authoritative ticket and asset record for cross-team coordination.
Project governance followed Prince2 project management discipline and ITIL operational practices, with dedicated phases for realisation, implementation and documentation. Change control, documented runbooks and knowledge base population were part of the governance scope to sustain service operations and to support the T-Systems integration workstream.
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Groupe Parot SA | Automotive | 685 | $388M | France | Matrix42 | Matrix42 Service Management | IT Service Management | 2018 | n/a |
In 2018, Groupe Parot SA implemented Matrix42 Service Management. The deployment established an IT Service Management capability to align the company's service desk and IT operations with ITIL practices.
Configuration work concentrated on incident management, service request fulfillment, problem management, and change management in Matrix42 Service Management, reflecting the stated ITIL processes. The project also incorporated IT asset management functionality to support ITAM tracking and control alongside service workflows. Automation was applied to request handling and change approvals to reduce manual routing and enforce standardized processing.
Operational scope focused on the internal service center and the development of the support team, with role based configurations and escalation paths defined for support agents and team leads. The implementation centralized ticket intake and day to day service desk operations, embedding problem and change workflows into regular support procedures.
Governance measures included the implementation of dashboards and KPIs within Matrix42 Service Management to monitor ticket volumes, SLA adherence, and the change pipeline. Reporting and dashboard configuration were used to provide the service center and IT leadership with operational visibility and to sustain the adopted ITIL workflows.
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Healthcare | 5600 | $800M | Germany | Matrix42 | Matrix42 Service Management | IT Service Management | 2018 | n/a |
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Consumer Packaged Goods | 5414 | $2.0B | Germany | Matrix42 | Matrix42 Service Management | IT Service Management | 2018 | n/a |
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Manufacturing | 179000 | $42.8B | Canada | Matrix42 | Matrix42 Service Management | IT Service Management | 2018 | n/a |
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Transportation | 40000 | $7.5B | Germany | Matrix42 | Matrix42 Service Management | IT Service Management | 2015 | n/a |
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Oil, Gas and Chemicals | 335000 | $10.5B | Germany | Matrix42 | Matrix42 Service Management | IT Service Management | 2018 | n/a |
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Healthcare | 8000 | $1.0B | Germany | Matrix42 | Matrix42 Service Management | IT Service Management | 2015 | n/a |
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Professional Services | 500 | $50M | Germany | Matrix42 | Matrix42 Service Management | IT Service Management | 2013 | n/a |
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Buyer Intent: Companies Evaluating Matrix42 Service Management
- ILUNION Spain, a Spain based Professional Services organization with 45000 Employees
- Bank of America, a United States based Banking and Financial Services company with 213000 Employees
- UBL - United Bank Limited, a Pakistan based Banking and Financial Services organization with 14973 Employees
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