List of Maze Customers
Since 2010, our global team of researchers has been studying Maze customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Maze for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Maze for Customer Experience include: Banco Itau, a Brazil based Banking and Financial Services organisation with 93200 employees and revenues of $28.40 billion, Braze, a United States based Professional Services organisation with 1699 employees and revenues of $472.0 million, Homebase, a United States based Professional Services organisation with 272 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using Maze, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Maze customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Banco Itau | Banking and Financial Services | 93200 | $28.4B | Brazil | Maze | Maze | Customer Experience | 2023 | n/a |
In 2023, Banco Itau implemented Maze to scale usability testing across its digital product portfolio. The initiative targeted Customer Experience and established Maze as the primary UX research application for prototype validation and user feedback across product and design teams in Latin America.
Banco Itau configured Maze to run prototype testing, conduct interview studies, and produce automated reports that calculate SUM scores and validate designs before launch. The implementation increased testing throughput from dozens to hundreds of annual studies, and reduced time-to-insight by 75 percent in Latin America, with automated reporting used to standardize deliverables for design reviews and launch decisions.
Governance emphasized embedding Maze into existing UX research workflows, standardizing test templates and reporting cadence so product managers and designers could make consistent launch decisions. Operational coverage included cross-functional CX, product, and design teams across the bank's digital channels, with the focus on instrumenting prototype testing at scale rather than extending integrations to other systems.
|
 |
Braze | Professional Services | 1699 | $472M | United States | Maze | Maze | Customer Experience | 2022 | n/a |
In 2022 Braze used Maze to run A/B prototype tests on an MMS and SMS user interface as part of its Customer Experience work in North America. This deployment placed Maze at the center of Braze's Customer Experience product design and UX workflows, aligning product management and UX research around prototype-driven decision making.
Maze's prototype testing, variant comparison, and automated reporting capabilities were used to build interactive prototypes, distribute variant tests to participants, and produce comparative reports that informed design selection prior to development. The implementation concentrated on MMS and SMS UI variants, enabling product managers and UX researchers to evaluate visual and interaction differences without writing production code. Test configuration emphasized variant comparison and automated result synthesis to shorten feedback loops for design iterations.
Governance shifted to front-load validation within the product design lifecycle, with UX research and product teams running Maze prototypes before committing engineering resources. Outcomes included a threefold reduction in time-to-insight and testing cost reductions of approximately 70 percent while validating which design performed best. The Braze Maze Customer Experience implementation represents a structured, prototype-first approach to UX decisioning in North America.
|
 |
Homebase | Professional Services | 272 | $45M | United States | Maze | Maze | Customer Experience | 2023 | n/a |
In 2023 Homebase implemented Maze to centralize UX research and strengthen its Customer Experience capabilities. The deployment of Maze supported product and UX research teams across North America, positioning Maze as the primary platform for participant recruitment, study execution, and insight delivery.
Homebase configured Maze features including Reach, card sorting, and surveys to run mixed methods studies that combine qualitative and quantitative research techniques. The Reach participant database is used to source respondents and Maze automated reporting is used to accelerate synthesis of findings and shareable deliverables. These capabilities were explicitly applied to inform content and design decisions within product and UX workflows.
The implementation scope covers product, UX research, and design functions, focused on customer experience work across North America. Governance consolidated research intake and reporting workflows into Maze to create a single source of study results and to standardize how findings are recorded and distributed.
An outcome cited in the case study was a benefits willingness to pay survey executed in Maze that collected approximately 300 responses in less than two days. Maze enabled faster study cycles by combining Reach recruitment with automated reporting to shorten time from fielding to results.
|
Buyer Intent: Companies Evaluating Maze
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||