List of MCCi Justfoia Customers
Tallahassee, 32311, FL,
United States
Since 2010, our global team of researchers has been studying MCCi Justfoia customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MCCi Justfoia for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MCCi Justfoia for Case Management include: City of Irving, a United States based Government organisation with 2336 employees and revenues of $550.0 million, City of Ocala, a United States based Government organisation with 1100 employees and revenues of $400.0 million, City of Greeley, a United States based Government organisation with 896 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using MCCi Justfoia, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Greeley | Government | 896 | $100M | United States | MCCi | MCCi Justfoia | Case Management | 2019 | n/a |
In 2019, the City of Greeley implemented MCCi Justfoia and adopted MCCi Justfoia as its Case Management application for the Police Department. The deployment centralized public records request intake and tracking that had been handled through an email-based records process, consolidating status tracking, audit logging, and request documentation into a single system for law enforcement records management.
Configuration centered on requester self-service via a public portal, redaction workflows to protect exempt information, and automated reminders to support statutory response timelines, reflecting common Case Management capabilities for public records. Role based access controls and comprehensive audit trails were implemented to support transparency, internal review, and evidentiary retention for records requests.
Operational coverage was scoped to the Greeley Police Department records and law enforcement records management functions, shifting intake, assignment, and staff coordination into centralized workflows. Project governance created clear ownership of request handling and reporting responsibilities, and the implementation explicitly improved transparency, audit logging, and staff coordination for public records processing.
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City of Irving | Government | 2336 | $550M | United States | MCCi | MCCi Justfoia | Case Management | 2020 | n/a |
In 2020, City of Irving implemented MCCi Justfoia to modernize public records intake and processing. The deployment targeted transparency and records management functions across dozens of municipal departments, positioning MCCi Justfoia in the Case Management category to centralize request intake and tracking.
MCCi Justfoia was configured with a public portal for external requester access, online status tracking for real-time request visibility, and online payments to capture fulfillment fees. The implementation used built-in automated reminders, workflow orchestration for request routing, and redaction tools embedded in document processing to manage release controls and statutory timelines.
Operational coverage extended across records-intensive municipal departments, consolidating intake forms, case records, and requester communications in a unified Case Management system. Portal transactions and payment capture were executed through the application workflows, while automated reminders and redaction capabilities were applied to sustain consistent processing and disclosure controls.
Governance shifted toward centralized request intake policies and standardized workflows, with automation enforcing notification cadence and procedural steps. The City of Irving implemented MCCi Justfoia in 2020 to improve requester experience by enabling a public portal, online status tracking, online payments, automated reminders, and integrated redaction within records workflows.
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City of Ocala | Government | 1100 | $400M | United States | MCCi | MCCi Justfoia | Case Management | 2021 | n/a |
In 2021, the City of Ocala implemented MCCi Justfoia as a Case Management solution to address complex public records requests including large any and all email productions, and the city participated in a vendor beta group to validate workflows. The deployment targeted records management and IT functions, with explicit operational goals of accelerating email and attachment processing and improving public portal self service publishing.
The implementation used MCCi Justfoia modules for PST extraction, selective redaction, and a public portal, combined with automated ingestion and case creation workflows typical of Case Management systems. Configuration included indexing of extracted email content, selective redaction rules applied to attachments and message bodies, and publication workflows for posting responsive documents to the public portal.
Operational coverage focused on municipal records management and IT stewardship, where Justfoia handled end to end processing from mailbox ingestion through redaction and portal publishing. The rollout prioritized handling of any and all email requests and integrated the public portal as the citizen facing component for self service record retrieval.
The City of Ocala reported a 60 percent average reduction in processing time for any and all email requests and noted improved public portal self service publishing as a stated outcome, reflecting the combined use of PST extraction, selective redaction, and portal modules within MCCi Justfoia.
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