List of Mediafly Conversation Intelligence Customers
Chicago, 60601, IL,
United States
Since 2010, our global team of researchers has been studying Mediafly Conversation Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mediafly Conversation Intelligence for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mediafly Conversation Intelligence for Speech Recognition AI include: Madison Square Garden, a United States based Leisure and Hospitality organisation with 2200 employees and revenues of $2.00 billion, Hanover Research, a United States based Professional Services organisation with 300 employees and revenues of $60.0 million, Level Set Systems, a United States based Retail organisation with 120 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Mediafly Conversation Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mediafly Conversation Intelligence customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Hanover Research | Professional Services | 300 | $60M | United States | Mediafly | Mediafly Conversation Intelligence | Speech Recognition AI | 2019 | n/a |
In 2019, Hanover Research implemented Mediafly Conversation Intelligence to scale sales coaching and call analysis across its sales organization in the United States. The deployment positioned Mediafly Conversation Intelligence as a Speech Recognition AI solution supporting sales coaching and call analytics tied to pipeline development and CRM-oriented coaching workflows.
Implementation centered on conversation intelligence capabilities including call capture, speech-to-text transcription, searchable call analytics, automated conversation tagging, and call scoring to drive coaching priorities. The engagement focused on sales and CRM coaching use cases, and inferred use of structured coaching plans and scorecards was applied to operationalize coaching workflows and establish measurable coaching criteria. Configuration emphasized analytics-driven coaching queues and searchable call libraries to surface coachable moments and reuse of best practices.
The rollout covered Hanover Researchs US sales organization and was adopted by sales managers and enablement teams to centralize call review and coaching cadence. Governance incorporated regular coaching reviews and analytics-based prioritization of calls to address pipeline conversion opportunities. Outcomes reported in the customer case study included improved pipeline conversion and a 35% increase in first-call conversions.
|
 |
Level Set Systems | Retail | 120 | $12M | United States | Mediafly | Mediafly Conversation Intelligence | Speech Recognition AI | 2016 | n/a |
In 2016, Level Set Systems began using ExecVision, now Mediafly Conversation Intelligence, with its sales team. Level Set Systems implemented Mediafly Conversation Intelligence as a Speech Recognition AI application to capture, transcribe, and analyze customer-facing conversations for sales and later customer success.
The deployment used core modules including call transcription, coaching workflows, and conversation libraries, with conversation indexing and searchable libraries supporting standardized coaching and knowledge reuse. Mediafly Conversation Intelligence was configured to surface transcribed call segments for manager-led coaching, to tag repeatable objection handling and value moments, and to operationalize conversation libraries as a central reference for team training.
Operational coverage began in sales and was later expanded to customer success across the United States, affecting onboarding, rep ramping, and post-sale account engagement. Governance changes focused on embedding structured coaching workflows into regular cadence, using call scorecards and library-driven playbooks to standardize feedback and accelerate skill development.
Level Set Systems reported outcomes from the program including improved listening time, a reduction in ramp time by roughly one-third, and higher call scores, reflecting direct impacts on sales and customer-success functions using Mediafly Conversation Intelligence.
|
 |
Madison Square Garden | Leisure and Hospitality | 2200 | $2.0B | United States | Mediafly | Mediafly Conversation Intelligence | Speech Recognition AI | 2019 | n/a |
In 2019 Madison Square Garden deployed Mediafly Conversation Intelligence, a Speech Recognition AI application, for ticket-sales coaching and call analysis across its United States sales teams. The rollout targeted ticketing sales functions and CRM-aligned revenue operations, instrumenting seller conversations to surface coaching signals and deal intelligence.
The implementation used call recording and automated transcription to capture conversations, and Mediafly Conversation Intelligence applied conversation analytics to generate scorecards and to populate a best-practice call library. Coaching capabilities were configured to support scorecard-driven coaching workflows and inferred coaching plans, enabling managers to assign call reviews and track skill development. Configuration included taxonomy mapping for sales stages and call tagging to align transcripts with ticketing sales workflows.
Governance established scorecard definitions and a centralized call library to standardize coaching and to operationalize best-practice sharing across sales managers. The deployment impacted ticketing sales, sales management and CRM-aligned operations across United States sites, creating structured coaching cycles and call review workflows. Madison Square Garden reported approximately 31% lift in closed-won opportunities following the deployment of Mediafly Conversation Intelligence.
|
Buyer Intent: Companies Evaluating Mediafly Conversation Intelligence
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||