List of Mercaux Analytics Platform Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Mercaux Analytics Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mercaux Analytics Platform for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mercaux Analytics Platform for Customer Analytics include: Tendam Retail, a Spain based Retail organisation with 10200 employees and revenues of $1.36 billion, River Island, a United Kingdom based Retail organisation with 8500 employees and revenues of $878.0 million, 12 Storeez, a Russia based Retail organisation with 1300 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Mercaux Analytics Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mercaux Analytics Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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12 Storeez | Retail | 1300 | $40M | Russia | Mercaux | Mercaux Analytics Platform | Customer Analytics | 2020 | n/a |
In 2020, 12 STOREEZ deployed the Mercaux Analytics Platform as a Customer Analytics solution across its Russian stores. The rollout combined Mercaux's Digital Fitting Room plus with in-store analytics and sales-associate tools to address fitting-room service, conversion and basket size objectives for store operations and customer experience.
The implementation included the Mercaux Analytics Platform fitting-room interface, attendant-facing sales-associate tools, and in-store analytics dashboards. Configuration emphasized capturing staff engagement and product interest signals in fitting-room workflows, and surfacing those signals in near real time to central analytics views.
Operational coverage extended to store operations teams, customer experience and HQ merchandising and analytics groups, with data flowing from individual stores into headquarters dashboards for cross-store comparison. The deployment focused on instrumenting fitting-room touchpoints and associate engagement rather than broad IT systems integration.
Governance centered on HQ analytics oversight and revised store workflows to streamline fitting-room operations and associate activity. According to the vendor case study the 2020 rollout provided HQ teams with in-store analytics on staff engagement and product interest and helped streamline fitting-room operations while generating measurable uplift in key in-store KPIs.
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River Island | Retail | 8500 | $878M | United Kingdom | Mercaux | Mercaux Analytics Platform | Customer Analytics | 2023 | Cabiri |
In 2023, River Island deployed the Mercaux Analytics Platform to deliver RFID self-checkout, assisted-selling and store analytics across its United Kingdom stores, positioning the Mercaux Analytics Platform as River Island Customer Analytics for POS and customer experience. The implementation targeted in-store checkout and omnichannel customer experience workflows and was scoped to reduce checkout friction and enable staff redeployment to the shop floor.
The deployment combined RFID self-checkout and assisted-selling modules with a store analytics capability that aggregates transaction and item-level scan events into centralized analytics. Merchant-facing functionality included RFID-enabled self-checkout flows, assisted-selling workflows for sales staff, and analytics dashboards for store performance and customer engagement metrics, consistent with Customer Analytics functional workflows.
Cabiri served as the system integrator for the rollout, integrating Mercaux components with River Island POS and customer experience layers across United Kingdom locations. The architecture localized RFID readers and self-checkout terminals at point of sale, while the Mercaux Analytics Platform aggregated telemetry for near real time store analytics and reporting.
Governance focused on operational adoption and store level process change, with training and redeployment of staff toward assisted-selling roles on the shop floor. River Island reported rapid adoption with around 70 percent of transactions handled via RFID self-checkout and an average transaction time improvement of more than one minute, outcomes that directly addressed checkout friction and staffing allocation.
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Tendam Retail | Retail | 10200 | $1.4B | Spain | Mercaux | Mercaux Analytics Platform | Customer Analytics | 2018 | n/a |
In 2018, Tendam Retail implemented the Mercaux Analytics Platform to centralize Customer Analytics across its multi-brand portfolio including Springfield and Cortefiel. The deployment targeted hundreds of stores in Spain and nearby markets and established a combined in-store and HQ analytics footprint to support sales, CRM and omnichannel fulfillment operations. Tendam Retail Mercaux Analytics Platform Customer Analytics now serves both store associates and corporate merchandising teams.
The Mercaux Analytics Platform was configured to deliver in-store assisted selling and clienteling, endless-aisle commerce features, and HQ reporting and dashboards. Functional modules implemented included client profiles and clienteling workflows, real-time product availability and assortment visibility, store-level analytics dashboards, and omnichannel order orchestration capabilities aligned to Customer Analytics use cases. The full application name Mercaux Analytics Platform is used for centralized analytics and operational insights.
Integrations connected store systems and e-commerce channels with CRM Customer Experience workflows to enable store-to-online visibility and fulfillment options, and to surface customer and inventory signals to HQ analytics. Operational coverage spanned store associates using assisted selling tools, store operations teams executing fulfillment, and HQ analytics and merchandising teams consuming centralized reports and dashboards.
Governance centered at Tendam headquarters with staged rollout and brand-level coordination to standardize clienteling processes and fulfillment workflows across multiple banners. Vendor materials indicate the deployment delivered improved in-store conversion and enhanced store-to-online visibility as primary outcomes.
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