List of MessageBird Flow Builder Customers
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Since 2010, our global team of researchers has been studying MessageBird Flow Builder customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MessageBird Flow Builder for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MessageBird Flow Builder for Customer Engagement, Customer Experience include: Aramex, a United Arab Emirates based Transportation organisation with 18000 employees and revenues of $1.55 billion, Glovo, a Spain based Professional Services organisation with 4200 employees and revenues of $900.0 million, Traveloka, a Indonesia based Professional Services organisation with 3210 employees and revenues of $850.0 million and many others.
Contact us if you need a completed and verified list of companies using MessageBird Flow Builder, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aramex | Transportation | 18000 | $1.6B | United Arab Emirates | MessageBird | MessageBird Flow Builder | Customer Engagement,Customer Experience | 2021 | n/a |
In 2021, Aramex deployed MessageBird Flow Builder together with Inbox to automate self-service chatbots and delivery workflows for customers in the Asia Pacific region. The deployment targeted customer service and logistics operations and is positioned within Aramex's Customer Engagement,Customer Experience technology stack, supporting conversational automation and agent-assisted messaging.
MessageBird Flow Builder was configured to orchestrate multistep conversational flows, automate delivery status interactions and handle self-service intents, while Inbox provided a unified agent workspace for escalations and queue management. The implementation used WhatsApp as a primary messaging channel to ingest customer requests, enable automated responses and handoffs, and consolidate conversation routing and templated messaging into a single messaging pipeline.
Operational coverage focused on customer service and logistics teams across the Asia Pacific region, with the combined MessageBird Flow Builder and Inbox environment processing more than 500,000 WhatsApp messages per month. According to Aramex reporting, the solution achieved approximately 2.7x agent productivity and targeted an 80% reduction in inbound calls, materially lowering call volume by shifting interactions to automated chat and structured messaging workflows.
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Glovo | Professional Services | 4200 | $900M | Spain | MessageBird | MessageBird Flow Builder | Customer Engagement,Customer Experience | 2022 | n/a |
In 2022, Glovo deployed MessageBird Flow Builder to automate partner and courier onboarding across its EMEA markets as part of its Customer Engagement,Customer Experience stack. The implementation used the MessageBird Flow Builder application to orchestrate multi-step onboarding flows over WhatsApp and standardize communications across heterogeneous markets. The project focused on marketplace partner onboarding within operations and CRM functions, enabling centralized workflow orchestration for partner activation and verification.
Flows in MessageBird Flow Builder were configured to handle message orchestration, conditional routing, form capture for documentation, and automated status updates into Glovo operational workflows. WhatsApp was integrated as the primary messaging channel to reach partners and couriers at scale, supporting localized templates and automated reply handling. This configuration reduced manual touchpoints by automating decision logic and follow-up sequences within onboarding processes.
Operational coverage targeted EMEA markets and roles involved included partner operations, marketplace onboarding teams, and courier operations. Governance and rollout were conducted as phased early rollouts, with process templates and flow controls applied centrally to maintain consistency while allowing market-level localization. The implementation delivered up to 4x faster onboarding, plus 300% onboarding-capacity efficiency, and realized 30 to 80 percent cost reductions in early rollouts, as reported during deployment.
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Traveloka | Professional Services | 3210 | $850M | Indonesia | MessageBird | MessageBird Flow Builder | Customer Engagement,Customer Experience | 2023 | n/a |
In 2023 Traveloka implemented MessageBird Flow Builder to advance Customer Engagement,Customer Experience across its customer service and CRM functions. The deployment used MessageBird Flow Builder to construct custom bots that streamline customer-service interactions and to enable two-way WhatsApp support alongside order-creation proof-of-concepts deployed in APAC.
Implementation focused on designing conversational flows and bot orchestration, integrating two-way messaging patterns and order capture proof-of-concepts. The work extended into email deliverability improvements for transactional and marketing messaging, and MessageBird Flow Builder was applied to template management, message sequencing, and routing logic to support agent-assisted and automated workflows.
Operational coverage targeted customer-service and CRM teams, with agent workflows restructured to leverage bot triage and escalation to human agents, and proofs-of-concept concentrated in APAC for order creation. Governance emphasized flow versioning, message deliverability monitoring, and operational handoff processes to ensure consistent agent response patterns. The program yielded explicit outcomes stated by Traveloka, namely improved ROI for transactional and marketing messaging and faster time-to-resolution for agents.
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Buyer Intent: Companies Evaluating MessageBird Flow Builder
- Integrasindo-Ms, a Indonesia based Professional Services organization with 10 Employees
- ADT, a United States based Professional Services company with 14300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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