List of MIcro Focus Service Manager Customers
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Since 2010, our global team of researchers has been studying MIcro Focus Service Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MIcro Focus Service Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MIcro Focus Service Manager for IT Service Management include: Evonik Industries, a Germany based Oil, Gas and Chemicals organisation with 31585 employees and revenues of $17.78 billion, CEA, a France based Government organisation with 2100 employees and revenues of $5.50 billion, Rabobank Germany, a Germany based Banking and Financial Services organisation with 700 employees and revenues of $1.00 billion, Duerr Dental, a Germany based Healthcare organisation with 1100 employees and revenues of $350.0 million, Damart France, a France based Retail organisation with 1500 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using MIcro Focus Service Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MIcro Focus Service Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CEA | Government | 2100 | $5.5B | France | OpenText | MIcro Focus Service Manager | IT Service Management | 2012 | n/a |
In 2012 CEA implemented MIcro Focus Service Manager as its IT Service Management platform, positioning the application to support IT operations, service desk, and asset management business functions. The deployment established a central IT Service Management backbone for incident, request, change, and configuration workflows and was configured to support service catalog and automated incident routing consistent with IT Service Management practices.
Configuration work focused on standard IT Service Management modules, including service desk and request fulfillment, change management, and a configuration management database to track assets and relationships. The implementation included workflow automation for ticket lifecycle management and role based access for IT operations and support teams, aligning platform capabilities with enterprise ITIL oriented processes.
CEA Grenoble conducted third party maintenance activities from March 2014 for nine months on HP Service Manager 9.3 and Asset Manager 9.3, reflecting concurrent operational support for those named solutions alongside MIcro Focus Service Manager. That program also included a project to replace the SINETIS tool with Asset Manager, a change that directly impacted asset management processes and the inventory reconciliation workflow.
Governance centered on IT and asset management teams coordinating release and change control, with configuration and maintenance activities managed at site level in Grenoble. The narrative links CEA, MIcro Focus Service Manager, IT Service Management and asset management as the core implementation signal across the described period.
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Damart France | Retail | 1500 | $250M | France | OpenText | MIcro Focus Service Manager | IT Service Management | 2018 | n/a |
In 2018, Damart France implemented MIcro Focus Service Manager to support IT Service Management. The initiative concentrated on pilotage des backlogs, leveraging SMAX Micro focus capabilities within the MIcro Focus Service Manager environment to serve as the primary ITSM platform for ticket lifecycle and backlog orchestration.
The deployment configured core ITSM functional modules including backlog management boards, incident and service request workflows, and change oriented task tracking consistent with IT Service Management practices. Configuration work emphasized workflow automation for ticket routing and prioritization, SLA tagging, and backlog triage rules to improve operational control over outstanding work.
Operational scope covered Damart France IT operations and the central service desk, with an initial pilot rollout focused on backlog governance prior to broader adoption. Governance changes established centralized backlog ownership, standardized triage and escalation workflows, and role based access controls implemented in MIcro Focus Service Manager to support ongoing IT process management.
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Duerr Dental | Healthcare | 1100 | $350M | Germany | OpenText | MIcro Focus Service Manager | IT Service Management | 2017 | n/a |
In 2017, Duerr Dental implemented MIcro Focus Service Manager to centralize IT support under an IT Service Management program. The initial deployment provisioned a Service Desk to provide a consistent, efficient solution for managing IT support across the organization.
Configuration emphasized core IT Service Management capabilities, including incident management, ticketing workflows, knowledge management, SLA monitoring and reporting. Workflows were configured to standardize ticket triage, escalation and resolution paths, and automated notifications and routing were applied to reduce manual handling. The MIcro Focus Service Manager instance was set up to support role based queue management and audit trail reporting to reinforce operational control.
Operational scope covered corporate IT and support teams within Duerr Dental's Germany operations, with process ownership aligned to IT service operations. Governance changes established new incident handling processes to accelerate response and standardize support, and rollout prioritized adoption by service desk agents and IT managers.
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Oil, Gas and Chemicals | 31585 | $17.8B | Germany | OpenText | MIcro Focus Service Manager | IT Service Management | 2011 | n/a |
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Professional Services | 450 | $60M | Germany | OpenText | MIcro Focus Service Manager | IT Service Management | 2016 | n/a |
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Banking and Financial Services | 700 | $1.0B | Germany | OpenText | MIcro Focus Service Manager | IT Service Management | 2017 | n/a |
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Banking and Financial Services | 200 | $25M | Czech Republic | OpenText | MIcro Focus Service Manager | IT Service Management | 2017 | n/a |
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